Nexus Auto Transport

This people lie and give you a cheaper quote and then they keep changing prices.

Maniputators

Poor handling of my delivery. Took 5 days to get my car on a one day deadline. Company even charged me more to deliver it and NOT the quote given. Extremely dissatisfied with this Company. Car could not be taken on an open ramp, had to pay more 5 DAYS LATER to get an enclosed delivery at my cost. They did not even try to refund some of the funds because of their fault in the delivery mishap. DO NOT USE this Company.

Order went through quick and easy and I received and immediate email response. The promise is to have the car to delivered within a week so we will report on what happens next.

I book them to come and transport my vehicle on Friday to be picked up o Monday, talked to them all Sunday and was told no worries it would be taken care of. HA now the jacked up the price by 200 and they still didn't get my vehicle, Lisa and Tony are some of the most lying people i have every heard. Lucky i cant give them no stars... HOT MESS

I felt like I was on the black market for car transport. Calls throughout the day for $$$$ and no details about my car.

Excuses

I have been wait long time and have to call email to many time for get response.

Good

I still don't know how much I will pay for this vehicle transportation, cause there is no final summary before I confirm everything.

I just received a call and was told the price after I confirmed my order with Nexus. Your business model definitely tricked me.

They refuse to listen to their customers requests and make this rather difficult and not honor their prices.

So far, customer service has been excellent. The person that I have been dealing with has helped me out a lot. Thank you.

This company Nexus Auto Transport is Trash! I asked, "What happens if my car gets damaged in transit?" They said they are fully covered by insurance.

What happens? They are brokers and breakers! They contracted out the work and the auto carrier they used, EMA GLOBAL, INC., damaged my vehicle. They vehicle arrived a week later than expected and the damage caused cost me $3,000 to repair. EMA GLOBAL, INC., offered to pay me $500 to Not run it through their insurance. Of course, I wouldn't accept that so I ran it through their insurance and their insurance paid damages above $2,500, which was the deductible. I received a check from Progressive Insurance for $500. I'm still asking EMA GLOBAL, INC. and Nexus Auto Transport to cover the amount owed by the damage caused by their carelessness. Neither of these companies are trustworthy. Use these companies if you want your car damaged and want to be given the run-around and want practice filing lawsuits!

I entrusted them with my vehicle. They GUARANTEED me that my vehicle would be delivered by a Thursday. Needless to say, the company they gave it to said they never guaranteed Nexus that they could deliver by Thursday. Then I was told that it would be delivered by Sunday. Needless to say it never came. Then I was told it would be here by 1:30pm Monday. Needless to say I'm still waiting! If I could give a zero I would. I've had my vehicle shipped 5 times and I've never had this problem before. DO NOT GIVE THEM YOUR VEHICLE TO SHIP!

Service still pending pick up June 15th so after that I'll do a review

This car transport company has by far been the WORST customer service experience I have ever had.
I was blindsided and misinformed and SCAMMED into paying more due to my helplessness of getting my car shipped on time.
I had placed my order over the phone on August 13,2023 and have a receipt for $805 for having my car shipped from Michigan to Florida. The truck driver was scheduled to pick up my car on either September 11 or 12,2023 as I was very clear that I will be leaving the state of Michigan on Sept 13,2023.
During the course of the month all I received were couple of emails saying the company is working on arranging a truck driver.
When I did not receive any confirmation till Sept 10, is when I started calling the customer service only to be advised that the truck driver will be there either on Sept 11 or 12 to pick up my car.
Sept 11, I called their customer service approximately 10 times and each time was advised that they are working on arranging a truck driver. By this time I was really frustrated and anxious as I had to get my car shipped but still did not have any confirmation from the company.
Sept 12, I received a call from the customer service stating that they have a driver who can pick up my car on Sept 13, hearing which I was extremely upset as I had explicitly stated every time I spoke to the company that I will not be available on Sept 13 as I leave the state and want the car to be picked up prior to it.
I received a call again from the company saying that they were able to arrange a truck driver for Sept 12, but I will have to pay $1000 for the shipment. As I was absolutely helpless and left with no other option till the last minute that I had to pay that amount for my car to be shipped.
I have heard and read about car shipping companies SCAMMING customers by making them wait till the the last second, taking advantage of the helpless situation of the customer and then charging them a higher amount than was decided originally. In my experience NEXUS AUTO TRANSPORT is the prime example of such SCAMMERS.

I URGE TO PLEASE NEVER USE THEIR SERVICES AS IT WILL ONLY LEAD TO DISAPPOINTMENT.

Generally it is good. It is, however, repetitious and sometimes confusing. It would be better to provide ALL relevant information in one page.

I had a terrible experience with them and their customer service is horrible. I ended up cancelling my order last minute and booking with a different company. I even booked my reservation 2 weeks in advance and was told that my driver would be confirmed 1 day prior to my scheduled pickup day. My day of pickup I still did not receive any driver information and was told they are still trying finalizing the details and not to worry. Even the next day, I was told the same story, they are still working on finding a driver and not to worry. I trusted them to come through and even as the hours went by, they still could not pull through on their commitment. I ended up going with a different company. It was a huge inconvenience and I was so disappointed with their customer service.

I heard about this company from others in the service who had moved states and were happy with the outcome. It cost $1665 to ship lower priced than other services so I tried my hand at their services. The guy took forever to come and collect my car from my roommates provided no bill of lading before and after shipment and took a prolonged 3days to give the vehicle to me. Later while washing the car, the damage was discovered and $1560 worth of front bumper and roof damage was reported. But because there is no Bill of Lading and no recent pictures I now have to pay this out of my pocket if this service has taught me anything as a young service member it's don't trust the crowd and take pictures of everything.

Nexus was the worst contractor experience I've ever had in a long lifetime. "The price you see is the price you pay. Auto transport quotes made simple by an auto shipping company that cares about your needs. That's the Nexus difference." Baloney. I sent out shipping bids for SF bay area to Austin to four companies for my older Toyota and Nexus at $1050 was the lowest. I read their reviews and website and felt comfortable to choose them four weeks before a four-day shipping window. I told Nexus repeatedly that I was selling my house and had a flight reservation on the last day and had nowhere to leave the car if they didn't pick it up. And I gave them an open window for delivery. When the pick-up window began I got nervous, and over four days called Nexus about 25 times to insure the car was being picked up so I could leave. Finally the day of my flight I was told three hours before my airport departure there was no autotransporter available. I told them it was unacceptable. They called me back and asked if I would approve a cost of $1950, almost double their quote. I said no and complained they should find a cheaper price. They came back with $1650, and, held hostage now as my departure was two hours, I agreed—finding a hotel, being charged more for a last-minute flight, and having no clue about when the car might be transported, I had to agree. Afterwards their customer service repeatedly told me that sometimes….blah, blah….and that they only took a small profit. This was their problem not mine, but they made it mine, with a lot of stress. Very dishonest. Look at the promises on their website to back up my experience: "Our mission is to simplify our car transportation services to benefit you. No headaches. No games. We're the best car moving company because we value your time. Calculating your car shipping cost is no exception." Baloney.

Used the company to transport a vehicle paid for the inclosed trailer with a Winch to load my car. Their website says they hand pick the best professionals for the job of the inclosed trailer. What I received was a driver with no tools no insurance liability as the first 2500 of damages is the carriers responsibility. My vehicle was damaged the carrier denied any damage blocked my number. And told his insurance company he will handle the claim on his own. Nexus website is Full of guarantees and how professional they are but really they giving your car to the cheapest carrier. I'm left with over 3300 in damages. I ended up paying to have my car removed from the trailer by a different company at 11pm at night and was left with that bill also.

James won't answer my call back at all, texted him numerous times and still nothing, had to call nexus and speak with someone else to get who's actually shipping my car and get their information. He's terrible.

I initially went through a bulk quote site and while it made getting quotes faster I wouldn't do that again. I started off with Nexxus because during one of my first initial calls I was told we will pick up your car 7/27 or 7/28 and have it delivered by 8/1. The route from Seattle area to Houston area usually takes 5 days. For me this schedule worked great, as I was leaving town on 8/3 and left a day for any sort of issues. I contact the shop where the car is being stored and let them know of the pick up dates. 7/29 rolls around and the car still hasn't been picked up. I call and explain again I will not be in town and we need to move the date to 8/12 or later as I will not be in town and will be driving back myself. I setup the new pickup date and drop off drop with the rep over the phone assured of the original quote. While out of town I Get a call and say hey we can deliver the car on a date while I'm out of town and the price will go up 500 dollars or so. I for lack of better words was pissed. You haven't made any of your commitments to me as a customer and now you want to charge me more, I don't think so. I told the rep to cancel the order completely and I will find another company. Later that day I get a call back and say we have found another company and we will ship our fee over to the driver. We will have the car picked up and delivered on the days you have requested. So I was actually a bit shocked, when the second part of this transaction went to plan. I feel if I hadn't stood my ground with their failings to me as a customer they would have gladly charged me the extra money and made out like a bandit honestly.

TL/DR: Car arrived three days later than promised and the company charged me more money than we agreed on. This was one of the most deplorable experiences I've ever had with a company. I was shopping around to see who could give me the best deal, immediately got a call from one of their reps. I was originally going to go with Sherpa, I really should have and deeply regretted not going with someone else. The thing the rep told me that got me to go with them, is they "guaranteed" they wouldn't charge me any more money than what we had agreed on. After securing my timeline for pickup and drop-off, I went ahead and paid my deposit and they said they'd charge me the rest when the car was delivered. The pickup day came and went, no update from Nexus about when the driver would be there. Finally the next day rolled around and the driver showed up at 6 pm, right before the dealership closed. Nexus continued to boast about how I'll get same-day delivery, and so I waited until 3 am with no update. Finally I went to bed, expecting to hear from Nexus first thing the next day about my delivery. Nope! I had to follow up with them, and then finally hours later heard from the driver's business (because Nexus is a broker for services, they don't actually have drivers that work for Nexus), telling me that the driver's vehicle had broken down and they will likely deliver that night or early the next morning. Mind you, at this point, I'm waiting past midnight on a work night for this car to finally show up. At last, the driver's company reached out to me about 11 pm, asking if they could drop off at 1 am on a Monday morning or 7 am. I opted to see my car in the daylight, because at this point I don't trust them at all to not have damaged my car and try to deliver at night to avoid detection. I asked to have the car delivered after sunrise. 6:30 am I get a text that my car has arrived, but I had made them wait until the sun came up. I asked the driver about his vehicle troubles, and he told me he hadn't had any car issues and was confused by my question. So... this company had been lying to me. Then I find out that the driver is cash-only for payment and the price was $100 more than quoted, which would have been nice to know ahead of time. So I had to run to the bank in order to pay the driver. Luckily the car arrived without a scratch and in perfect condition, but I will never recommend anyone to do business with Nexus and will spread the word with a fury from here on. Nexus, come on... do better.

Very responsive. Excellent customer service. Would recommend again

You guys need to get organized, frustrating experience so far, just hoping the rest goes smooth.