• Nikis Cleaning Services

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Overview

Nikis Cleaning Services has a rating of 4.9 stars from 42 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Nikis Cleaning Services most frequently mention great job. Nikis Cleaning Services ranks 4th among Cleaning Service sites.

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What reviewers want you to know

Positive highlights

  • I have been with this company for almost 2 years and I have been very happy with their service.
  • This is the second time I used The Help and they were very efficient and had great customer service.

Critical highlights

No critical highlights yet

How would you rate Nikis Cleaning Services?
Top Positive Review

“Love it”

Nancy S.
7/19/20

Since I work from home, I actually don't really have time to clean my place. Sound funny right? But I'm here and not in an office so I'm getting my place dirty. The cleaners that they send are super friendly and respectful, never bother me while I work. They really do a great job. Note: they only send 1 cleaner per appointment and it's not always he same one. But I'd say there's about 3 regulars and they all do a good job.

Top Critical Review

“Unhappy Customer”

c s.
6/16/21

Tried three times to get them to do the job agreed to. They were late and didn't do the work. Whole house clean was 'done' in about 1/2 hour, because we were unable to stay to supervise. I have photos that show the mess they left behind - carpets and floors not cleaned or vacuumed at all. Kitchen appliances all left dirty - quick wipe of the bathrooms and partial of the oven was about it. Called and Maritza Uribe (business owner) was kind enough on the phone and offering some lame excuses about why they didn't arrive at 3PM, and instead after 6PM, and promised to come back the following Monday. We had already paid her $395 (site unseen, our bad). We provided a detailed list of what had been done and what was still needed. So Monday comes and goes, and no one showed up at all. No calls, no nothing. The tenants notified me Tuesday evening and I called Maritza Wednesday morning and told her I wanted a refund. She said no refunds but she would send two people out this afternoon to finish the work, "2 people for 2 hours". I said OK. The workers showed up and spent 45 minutes. They did some cleaning and left, but the woodwork and wall areas we needed done, were not finished. I am done, and I hope others don't have the same problem. I have to wonder why Maritza has set up 7 different Google business sites in the Portland Area. I have to say, I don't trust the reviews that are glowing - why did we have such a bad experience, if everyone else is happy. It's a mystery to me. But you have been warned anyway.

Reviews (42)

Rating

Timeframe

Other

Reviews that mention popular keywords

2 years (3) customer service (3)
Thumbnail of user nancys1304
1 review
0 helpful votes
July 19th, 2020

Since I work from home, I actually don't really have time to clean my place. Sound funny right? But I'm here and not in an office so I'm getting my place dirty. The cleaners that they send are super friendly and respectful, never bother me while I work. They really do a great job. Note: they only send 1 cleaner per appointment and it's not always he same one. But I'd say there's about 3 regulars and they all do a good job.

Thumbnail of user cs1038
1 review
0 helpful votes
June 16th, 2021

Tried three times to get them to do the job agreed to. They were late and didn't do the work. Whole house clean was 'done' in about 1/2 hour, because we were unable to stay to supervise. I have photos that show the mess they left behind - carpets and floors not cleaned or vacuumed at all. Kitchen appliances all left dirty - quick wipe of the bathrooms and partial of the oven was about it. Called and Maritza Uribe (business owner) was kind enough on the phone and offering some lame excuses about why they didn't arrive at 3PM, and instead after 6PM, and promised to come back the following Monday. We had already paid her $395 (site unseen, our bad). We provided a detailed list of what had been done and what was still needed. So Monday comes and goes, and no one showed up at all. No calls, no nothing. The tenants notified me Tuesday evening and I called Maritza Wednesday morning and told her I wanted a refund. She said no refunds but she would send two people out this afternoon to finish the work, "2 people for 2 hours". I said OK. The workers showed up and spent 45 minutes. They did some cleaning and left, but the woodwork and wall areas we needed done, were not finished. I am done, and I hope others don't have the same problem. I have to wonder why Maritza has set up 7 different Google business sites in the Portland Area. I have to say, I don't trust the reviews that are glowing - why did we have such a bad experience, if everyone else is happy. It's a mystery to me. But you have been warned anyway.

Service
Value
Quality
Thumbnail of user ameliaj24
4 reviews
1 helpful vote
July 21st, 2020

From start to finish nikis cleaning takes care of everything. The moment you call in to get a quote you are greeted with a nikis concierge, who makes you feel valued and listened too. They were able to adapt their cleans to my specific needs and wants.
SUCH a positive experience from start to finish. The clean was incredible, Bailey did such an amazing job. She even took extra time in my kids rooms, and in my kitchen. I would HIGHLY recommend her if she's available.
5 stars all the way around

Thumbnail of user markj880
1 review
0 helpful votes
July 29th, 2020

This company by far have been the best that I have ever worked with. Kandiie is so professional and always sends the best team. I have never had any problems ever! Always on time and wonderful to work with. Every time her team shows up the place looks perfect! This company truly cares about their clients and it shows. Thank you Kandiie for always helping me out!

Thumbnail of user emilyj251
1 review
0 helpful votes
July 25th, 2020

Happy with their outstanding services. I've utilized two other pool cleaning organizations and observed them be questionable with mixed outcomes (and some of the time, somewhat inconsiderate). Their extraordinary to manage - they come when they state, communicate proficiently (messaging is cool), and are in general incredible. Would suggest!

Thumbnail of user charless1215
1 review
0 helpful votes
August 10th, 2020

Great move out cleaning experience. I live in a very old house, which tends to have bugs, dust, spider webs, and misc. Gross things pile up quickly. I hadn't been living there for a few months so it was definitely not in the best shape. I was so impressed to come by after the cleaning to see a barely recognized them. I honestly don't think it was that clean when we moved it. I am very confident I will get the full deposit back with their cleaning services.

Thumbnail of user roberth1944
4 reviews
1 helpful vote
July 19th, 2020

Love coming home to a sparkling house. Our housekeeper has become a part of the family and we look forward to her visits every week. Very impressed with Housekeep's customer service as well which provides quick and helpful solutions.It is great. I contact with them by this site. nikiscleaningservices.com

Thumbnail of user jhons84
1 review
0 helpful votes
July 17th, 2020

Hey everyone at first I was thinking maybe this guy might not get all the stains from the kids dropping and spilling things on the floor well I was in for a surprise he did a really awesome job... I mean this guy got the job done and all of the stains were out of the carpet. If anyone wants the carpet cleaned and at a banging price believe the is the man. Excellence Janitorial service is the number one choice for me and it should be for u as well. :)

Thumbnail of user callyesed
1 review
0 helpful votes
July 28th, 2020

I had a great experience! I requested a deep cleaning. First off, the staff were very professional and friendly and that was a plus. Overall, I was very satisfied with the work done and I would definitely recommend to anyone who is in need of the service. The workers left my place looking amazing. The deep cleaning goes beyond your basic cleaning and leaves the place looking spotless. Thank you again for the great job!

Thumbnail of user josephr855
1 review
0 helpful votes
July 30th, 2020

Great experience from the very beginning. I needed a one-time deep cleaning of my 1BR apartment in LA to start the new year, and The Help Cleaning Service provided a prompt quote through Yelp and answered all my questions. We arranged for two cleaners to come on a Saturday, estimated at about three hours. Once husband-and-wife team arrived, they got started immediately. They brought their own cleaning supplies and vacuum, and wiped everything clean as requested. They even cleaned the floors behind the kitchen stove! Highly recommend will definitely use them again next time I need cleaning help.

Thumbnail of user juana330
1 review
0 helpful votes
August 5th, 2020

I have been with this company for almost 2 years and I have been very happy with their service. The employees are very pleasant and do a great job. I feel very comfortable leaving the house when they are here and I love coming home to a sparkling house. I also appreciate that there is very little turnover in staff. I think I have only had 3 different cleaners. I would not hesitate to refer someone.

Thumbnail of user tomc951
1 review
0 helpful votes
August 9th, 2020

All staff were responsive, timely, respectful, and did a great job cleaning my very carpet. They even mopped their way out the front door to insure they hadn't left water spots behind.
I HIGHLY recommend this company and will definitely use them again.

Thumbnail of user ghiae
1 review
0 helpful votes
July 15th, 2020

Wonderful team of professionals arrived this morning and help me with my cleaning needs. They organized my kitchen, my closet and pantry. Thank you!

Tip for consumers:
Office Cleaning at the best!

Products used:
House Cleaning

Thumbnail of user jexonh
1 review
0 helpful votes
August 9th, 2020

Their staff was friendly and helpful. They were great. The service was just as they said it would be. Everything was done with respect and care. The house was cleaned perfectly and on time. I had no problem with their work. They arrived on time and were very professional. They did not rush to do the job, they made sure they did it right. They took care to be careful not to damage anything in the home. Very good work

Thumbnail of user cameronc148
1 review
0 helpful votes
August 1st, 2020

I am a regular customer for almost two years and highly recommend this service. Kandiie is terrific and works hard to schedule service for me, sometimes on short notice. Estela, Rosa and Maria are my favorite cleaners. Very professional, thorough and courteous. My place always looks amazing after they've been there.

Thumbnail of user edwardc420
4 reviews
15 helpful votes
July 21st, 2020

A total relief to come home and it's all clean! Five stars and two thumbs up for my experiences so far!
Comment Respond as company

Thumbnail of user allieng
1 review
0 helpful votes
July 29th, 2020

Very satisfied with their job. Hired them for a post construction site and they were very clean and professional. The manager is also extremely responsive and nice ensuring the customers satisfaction. I would highly recommend this place

Thumbnail of user brians1435
1 review
0 helpful votes
August 31st, 2020

Quick response to our need for service and the work was done in a timely manner. No complaints. Great job and highly recommend.

Thumbnail of user angelat249
2 reviews
0 helpful votes
August 14th, 2020

Now our apartment is cleaner than it has ever been, including when we moved in. Would definitely recommend this company to everyone!

Thumbnail of user robethh
1 review
0 helpful votes
July 25th, 2020

Highy Recommend

Wonderful job by Nikis cleaning service and I am very impressed by the services they provided. As the summers are approaching, just got my pool opened by them. The staff worked admirably and noticed all the little issues that I have with a portion of my maturing hardware. It was amazing and a thorough assessment by them. Educated and very professional staff, superb administration, better costs on items and synthetics. They additionally gave me incredible counsel on the most proficient method to keep my pool running appropriately. I value their trustworthiness and honesty.
Highly Recommended!

Thumbnail of user nicoleg457
1 review
1 helpful vote
August 7th, 2020

They did excellent house cleaning service job with the affordable price. They watched for the details and didn't cut the corners. I would really recommend them to anyone!

Thumbnail of user elizabeths1056
3 reviews
0 helpful votes
August 4th, 2020

We have used this cleaning service for over many years! They are excellent! Everyone who has cleaned has been professional. They are on time and do great work. The woman cleaning right now is willing to work around my work and children's schedule. I definitely recommend without any hesitations.

Thumbnail of user lonnieb60
5 reviews
0 helpful votes
August 22nd, 2020

Hired them for domestic cleaning on a fortnightly basis. Detelina was very helpful and attentive to details during the cleaning and always arrived ahead of the schedule. The service team was also communicative in scheduling. Thank you! Would recommend!

Thumbnail of user jesea
1 review
0 helpful votes
July 29th, 2020

I can't thank Nikis cleanning Services enough. The cleaning service my daughter hired to clean her apartment for move out cancelled in the 11th hour and we were really in a pickle. The Help came to the rescue with two fabulous cleaners. They were prompt, friendly, quick and most importantly they did a very thorough job cleaning the apartment from top to bottom.

Thumbnail of user phyllisg106
3 reviews
1 helpful vote
August 24th, 2020

Very responsive, and well-priced for what they offer. Would definitely use their services. Very good.

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