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Claim Your BusinessNissanPartsDeal has a rating of 1.17 stars from 71 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about NissanPartsDeal most frequently mention customer service, return policy, and credit card problems. NissanPartsDeal ranks 873rd among Auto Parts sites.
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I ordered the black badging letters for my 2022 pathfinder and they were straight from Nissan manufacturing. They are awesome! So easy to put on and look great.
So I ordered a part from this company, a transfer case paid for the fastest shipping possible but even though I did already my problems began, this company is just horrible horrible horrible. So as mentioned they advertised two day shipping and then after I already paid they sent me a notice saying there's a 3 day processing period to then begin the 2 day shipping. So in total it took about 5-6 days to actually come, and then at first they sent it to the wrong house, I contacted FedEx and FedEx shipped it to my residence, yet after all this headache once I finally got the part it was the wrong one. I tried to tell someone in their customer service department of the issue in as kindly of a manner as I could what the issue was but they just kept hanging up on me or gave me a run around. Their explanation in layman's terms is if they don't have a part in stocks they'll just ship you a part number similar to the one you ordered if they don't have it and they hope for the best, I actually have a representative saying this documented. This is causing me a dilemma because my car was due for inspection and registration so because of this company, not only am I not making money because I use my car for work, but I'm also getting fined by the city I live in all because of this company, and try and try as much as I could they offered no reasonable solution to the issue whatsoever. I'm telling you the amount of headaches and loss of money I've experienced with this order is unmatched, I've never had such a terrible business deal gone down, I hope my review can save some people, please do not do business with nissanpartsdeal.com.
So I ordered a part from this company, a transfer case paid for the fastest shipping possible but even though I did already my problems began, this company is just horrible horrible horrible. So as mentioned they advertised two day shipping and then after I already paid they sent me a notice saying there's a 3 day processing period to then begin the 2 day shipping. So in total it took about 5-6 days to actually come, and then at first they sent it to the wrong house, I contacted FedEx and FedEx shipped it to my residence, yet after all this headache once I finally got the part it was the wrong one. I tried to tell someone in their customer service department of the issue in as kindly of a manner as I could what the issue was but they just kept hanging up on me or gave me a run around. Their explanation in layman's terms is if they don't have a part in stocks they'll just ship you a part number similar to the one you ordered if they don't have it and they hope for the best, I actually have a representative saying this documented. This is causing me a dilemma because my car was due for inspection and registration so because of this company, not only am I not making money because I use my car for work, but I'm also getting fined by the city I live in all because of this company, and try and try as much as I could they offered no reasonable solution to the issue whatsoever. I'm telling you the amount of headaches and loss of money I've experienced with this order is unmatched, I've never had such a terrible business deal gone down, I hope my review can save some people, please do not do business with nissanpartsdeal.com.
Tip for consumers:
Just a terrible company
Products used:
Transfer case was what I ordered but not got.
Ordered my part a month ago, they lost my package, NissanPartsDeal continues to give me the run around on the part stating they filed a claim with the post service and I have to wait another 7 days for the part to arrive, until the part does arrive, I will leave a $#*! review on your page DAILY, if not here by Friday 4/19/24 I will contact the BBB and file daily complaints as well, toodles.
I ordered the black badging letters for my 2022 pathfinder and they were straight from Nissan manufacturing. They are awesome! So easy to put on and look great.
They sent me the wrong color trim piece I needed and then had the most rediculous return policy. Basically I couldn't return it because my wife threw away the box it came in even though the part had all the numbers on it and clear packaging. I've never had such a foolish experience with returning and have ordered many items across the web. I should have come here to read all the bad reviews before ordering.
They're going to get somebody killed, literally killed. Better yet, why don't you just do it yourself. Go on, send me a bomb. They sent a brake hose that they just looked at the picture of kinda-sorta online and made a copy of. They literally sent me a one-sided brake hose block.
You know how I can tell? Because there are two back wheels. The picture online only shows one side of the part. They shipped me a rear brake hose with one half of the block made perfectly. The other side they didn't drill a hole in. If they can make such a big error that no one EVER bothered to even hold the part they made up to a vehicle in real life I say shut down NissanPartsDeal and get NISSAN badging off my product because you are sub-automotive quality scum. Go to China. Maybe you can destroy someone's family prospects who actually deserved it you complete losers.
I ordered a transmission filter and gasket. They sent me the filter with no gasket. I had to have my car so I went and bought a new set. I jumped through about five hoops, and sent the incorrect part back to Nissan parts deal. You actually have to take a photographs of the part, the labels and the shipping containers before you send them back I sent them back USPS with the tracking number and I know that it was delivered there. You can have the order number or the RMA number nothing helps on the telephone. I think the system is designed to keep your money. Well it worked. I wouldn't buy another part for them ever again.
Was sent a used fuel pump and now they want 20% restocking fee plus pay for return shipping. Sent pictures as opened resealed box was in a ziplock bag to hide gas smell. No caps on the pump and not wrapped as nissan ships parts
Tip for consumers:
extremely poor customer service, sells used parts want to charge restocking fees for used parts... this part may have been sold multiple times to poor people?
Products used:
none and will never use this company again
They steal your money. They say it ships and then they don't deliver and it says returned and then charge you for everything and wont allow it to be corrected
Trash company sends you the wrong part and will not refund or replace zero stars,order from Z1motorsports or the dealer direct
They may have the best prices on parts, but it takes FOREVER for them to ship anything! They also will only ship to the credit card billing address. I have had problems with people stealing my packages, and asked them to ship it to my work address, and they refused. It took them 3 days to even contact me about the order and another 2 days for them to authorize shipping package to my billing address. It's been 2 weeks since I placed the order, and almost a week since they updated the address, and the order still shows as "packaging"!
Also, their website is not mobile friendly. When I tried to send them a message about my order, I couldn't get the messages to send from my phone, even tried 3 different internet apps, all with the same problem. I most likely will not be returning for any other purchases, and will try from a different company that costs a little bit more. Only went with them because they were going to save me about $20 off a $200 factory part when compared to the next cheapest website.
Order Nissan Idler Arm Kit. 2 Bushings 2 Dust Caps. Got 2 bushings No Dust Caps. In a bag that was obviously a returned item.
Try to contact. Answering Service.
Completely scammed.
1 pic what I got
2nd pic what I ordered
Tip for consumers:
Shut this site down. Scammers
Products used:
Bushings
Order 2 parts LH and RH, Received the correct RH but received the IN-CORRECT LH so, I will post an update as to whether the company has made this order good?
AMC
Products used:
Nissan Murano hood support (only correctly received 1 side) I will post if the company has made the order good or not?
I was pretty skeptical of this site based on all these awful reviews. I only needed a handful of clips for my Datsun 620. I found the part number, saw they were still available, and took a chance on ordering them. I used PayPal to pay so if I got screwed, I had something to fall back on to get my money back.
A couple days after purchase, I got the shipping notification, and they arrived today in the mail exactly as I expected. I would probably buy again.
For all the bad reviews, since this site appears to be a broker, for all intents and purposes, it's very possible the dealers they're buying from aren't real careful in reading, or that whoever is placing the orders is not doing a good job relaying what was ordered. There's always the chance people buying parts don't know what they actually need as well, then complain when it's wrong.
Products used:
Clips for wiring harness, part number 01552-00341
This company sends out the wrong parts and will not accept returns. They basically do not accept any returns for any product. They are an unethical company that does not have correct car parts or anyone who understands what the correct car parts are
for the year make and model of your car.
Products used:
None
Japan has refined steel... STAINLESS STEEL is the finest made on planet Earth... I put an aftermarket clutch cable on my car with a rebuilt clutch pressure plate and disc... bearing too... the cable was Italian made(worst on Earth...) it was stretched beyond use in one(1) year... I found the original OEM cable and installed it... no adjustments since(4 years sgo!) Accelerator cable too... OEM Replacement... 5 years ago... excellant... parts from OEM ARE WORTH THE MONEY BECAUSE THEY LAST... LAST... KNOW THIS WORD... IT SAVES $$$$$
Do not buy with these people they are scammers. Making a claim with them is quite a process. Respond when they feel like telling you there is no refund if you make excuses. Avoid having this problem, do not buy with them if you do not have a headache.
In my case, I claim for 2 pieces that I paid for and they say that there are 2 in that package, as you can see in the video it is only 1
Also Through Auto Parts Prime Inc. Who Toke My Money!
See Picture About My Issues And How They Take Advantage Of People Working Hard, Don't Do Business With These Two Companies, They Have Many Names!
NissanPartsDeal.com & Auto Parts Prime Inc.
Thank You, Ray A
Tip for consumers:
Websites Are Bogus Especially If You Try To Summit A RMA Ticket Also Phone Numbers Are Chasing Them On Phone Calls , Tag Call , Leave Messages Are All Bogus ! Don't Do Business With These Two Company That Use Many Other Names !
Thank You , Ray A
Products used:
None Need Two Coil Springs And I Only Recieced One Item !
I am very disappointment with the service I received from this company. I recently placed an order on this website and was promised delivery within 1-3 days. However, I did not receive my order until almost two weeks later. Although a tracking number was created the next day, the package was not shipped out for almost two weeks. This delay caused me significant inconvenience as I had to finish my car and could not wait two weeks. As a result, I had to go to the dealer and buy the parts on my own. Furthermore, when I contacted customer service, they were not helpful and provided me with false information. When I attempted to return the parts, they refused to take them back. As a result, I am now stuck with these parts. I am disappointed with the level of service I received from this company and feel that I have been taken advantage of. Not worth dealing with them buy parts from the dealership or other websites.
Don't buy from this company. The product received was not as website described. By the time they answered me back it was past the return period and they would not refund me back.
Warning Warning Warning! Do not buy from them.
Products used:
Interior light housing
This is the business model: they say everything is "in stock", at the end of the day they source all the parts from dealerships across the country, negotiate a lower price, drop ship to you... Remove the middleman, and call the dealership's in your area. Negotiate your own discount using their price.
Notice you can't review on their website? That's because its a scam, you have been warned.
Very dishonest company, they sent the right part but did not send the correct color, they wont take it back because I opened the box.? Don't waste your time and money
Tip for consumers:
Don't !!
Products used:
i bought the driver side sun visor to replace the one in my 2018 Maxima
This site is trash and a waste of time; wish I read the reviews before trying to order on this site; 3 weeks wasted with their nonsense. First they didn't have the part, every time I emailed to communicate using their website reply they never got the message…plus they never had the parts to begin with. Only reason they received one star is cause I couldn't give a negative star and I got my money back…stay away and find your parts somewhere else, ugh…can better business bureaus do their job and look into this site as it's a waste of time and poor service standards.
Tip for consumers:
Don’t use this site
Products used:
None, after many attempts they never got my parts for my order and the order wash canceled
They will fully and totally block any attempt to make any returns. Buyer beware! Core returns come with a time limit and they don't disclose that up front!
Tip for consumers:
They do not allow you to do returns. Period. They say they do, but they don't. You'll be lucky if you get the part you ordered!
Products used:
Catalytic Converter
Let me see if I understand this correctly!?! …. NissanPartsDeal sent the WRONG part in a package with the part number that we actually ordered and we have be pay the postage to return their WRONG part and also pay a 20% restocking fee to return their WRONG part due to their re-stocking error!?!?! (Btw … we sent pictures evidencing this was a re-stocked / re-packaged part … in re-stapled packaging that some other prior customer swapped out and then returned to NissanPartsDeal; now we're stuck with a mistake that's clearly due to NissanPartsDeal accepting back that wrong part in wrong packaging!?!?)
This is laughable … and, quite frankly, one of the worst customer service experiences we've encountered. After 3-4 phone calls and emails to return a WRONG $25-ish part …. NissanPartsDeal.com …. You have wasted enough of our time.
We tried to do the right thing … you did not. We will blast a negative review and shop elsewhere. I'm sure you don't give 2 $#*!s about this email and that's the foundation of the problem at NissanPartsDeal.
Misleading on part description, poor customer service, obscure return policy, parts do not match OEM and do not fit
Products used:
Starter motor automotive
Get lowest-priced OEM Nissan Parts & accessories at NissanPartsDeal.com. Up to 34% off MSRP. Find the right Nissan Parts from the full catalog we offer.
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