• NitroTek

NitroTek

Overview

NitroTek has a rating of 3.84 stars from 863 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NitroTek most frequently mention order number, customer service, and fast delivery. NitroTek ranks 1st among Remote Control Cars sites.

  • Service
    198
  • Value
    197
  • Shipping
    190
  • Returns
    143
  • Quality
    180
Positive reviews (last 12 months): 88.2%
Positive
15
Neutral
0
Negative
2
66
See all photos

What reviewers want you to know

Positive highlights

  • Large selection (cars/trucks, tanks, boats, helicopters, planes, etc), decent customer service, fair prices.
  • Great service highly recommended first time i have used nitro tek and it was easy to use will use in the future.

Critical highlights

  • In all, if you want any kind of after sales service avoid this company and pay a little extra from a local model shop.
How would you rate NitroTek?
Top Positive Review

“Great service.”

Dennis C.
1/28/24

Great service! I had a problem with the website during the ordering process, and their telephone representative quickly completed the order, and I received it the next day. Also received extra discount for instant payment! The Post Hole Auger lived up to my expectations. So in all an excellent service. I can recommend! Thanks again for your help.

Top Critical Review

“0 Stars!”

Dee B.
2/4/23

0 stars if possible! Absolutely sham of a business. We have lost hundreds due to the poor quality, unprofessional standards and service. We had to send back the electric bike because it was of such poor standard and faulty. Not only did this company try to NOT refund, even though a full inspection of the bike was done by our professionals and then theirs, both finding major faults. They have not refunded the huge expense of having to return the bike etc. Absolutely do NOT Trust this company.

Reviews (863)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (90) nitro tek (21) sales service (11)
Thumbnail of user dennisc1355
1 review
1 helpful vote
January 28th, 2024

Great service! I had a problem with the website during the ordering process, and their telephone representative quickly completed the order, and I received it the next day. Also received extra discount for instant payment! The Post Hole Auger lived up to my expectations. So in all an excellent service. I can recommend! Thanks again for your help.

Products used:
Post hole auger.

Service
Value
Shipping
Quality
Thumbnail of user vinaikarda110702
1 review
0 helpful votes
February 21st, 2024

I purchased an electric bike and it is perfect for my needs! This has lasted me over 3 years and I still use it in good condition to this day.

Order #*******038

Thumbnail of user davec1405
1 review
0 helpful votes
November 8th, 2023

Order *******333

Very easy to purchase and so many ways to pay at checkout would highly recommend this website for all your RC needs for your hsp and wltoys cars and parts very reasonable prices aswell for single orders or multiple orders together.
They are not over priced on the parts aswell the cheapest I have seen around for these cars and trucks A+++++++++

Products used:
Centre gearbox 2 speed
Two speed nitro clutch bell

Service
Value
Shipping
Quality
Thumbnail of user tonyp1135
1 review
0 helpful votes
December 23rd, 2023

Excellent company to deal with correct parts at the right price and you know your getting quality goods instead of cheap imitation parts

Products used:
Model car spares

Service
Value
Shipping
Quality
Thumbnail of user alexandraw154
1 review
0 helpful votes
August 27th, 2022
Verified purchase

I bought my escooter just before covid so didn't use it. I have been continually charging it and now disappointed as it doesn't charge properly!? When I turn the key, it just stays on minimum. I'm trying to sort this out with Nitrotek but the warranty has expired.

Tip for consumers:
Ensure the battery charges up.

Products used:
Zipper escooter with seat.

Service
Value
Shipping
Quality
Thumbnail of user joem3197
1 review
0 helpful votes
November 1st, 2023

The Nitrotek site is a marvellous place to make your choices on which model to buy. Comprehensive item descriptions and informative user reviews. I am glad I found this site and you will too

Products used:
Buying a model tank

Service
Value
Shipping
Quality
Thumbnail of user deanm548
1 review
0 helpful votes
May 24th, 2023

Great little car, fast as you like and ready to run strait out the box. Had a problem with battery operating time and had to contact c/s, Nathan helped me with the problem in a professional manner and it,s on the way to getting sorted. The only thing I would improve is I would rather speak to someone on the phone rather than contact by email but that's just my preference. Thanks Nathan

Tip for consumers:
Good after sales service Thanks Nathan

Products used:
XSTR R/C Buggy 1/10

Service
Value
Shipping
Quality
Thumbnail of user chrisd2168
1 review
0 helpful votes
June 3rd, 2023
Verified purchase

Found a part in stock that's hard to get. Order process was quick and easy - Very happy. Will be returning for more :)

Products used:
6 CH 2.4GHz Receiver 4-in-1 For Esky

Service
Value
Shipping
Returns
Quality
Thumbnail of user deeb414
1 review
1 helpful vote
February 4th, 2023

0 stars if possible!
Absolutely sham of a business.
We have lost hundreds due to the poor quality, unprofessional standards and service.
We had to send back the electric bike because it was of such poor standard and faulty. Not only did this company try to NOT refund, even though a full inspection of the bike was done by our professionals and then theirs, both finding major faults. They have not refunded the huge expense of having to return the bike etc.

Absolutely do NOT Trust this company.

Tip for consumers:
Do NOT use NITROTEK

Products used:
Electric bicycle

Thumbnail of user nigelf37
1 review
0 helpful votes
May 13th, 2022
Verified purchase

I have had a quick and efficient service from Nitrotek beginning with a very easy product choice from there well illustrated web site. The ordering and payment process was particularly easy and operated smoothly.
As promised on the website my order arrived onto my doorstep within the two days as stated.
Yes I can recommend anyone to buy from Nitrotek as I myself will be ordering additional products for myself again
Very soon.
Mr Fuller (Previous order number *******563)

Thumbnail of user aigarsa
1 review
0 helpful votes
June 8th, 2022
Verified purchase

Reference: *******423
Was going to buy my ebike from Halfords, but was not happy with the bike's specifications in terms of a small battery, low mileage range and steel frame. Browsing online accidentally discovered NITROTEK company which offered exactly what I was looking for, plus free next day delivery (Halfords 35£ 5-days delivery) and 5% discount if paid by bank transfer that's awesome.

Thumbnail of user ibrahima362
1 review
0 helpful votes
March 20th, 2023
Verified purchase

#*******001 Have bought a few times from nitrotek they sell genuine rc cars and parts just what i need thank you so much no other places sell the stuff i need except nitrotek will definitely order more

Products used:
parts for my rc car hsp octane

Service
Value
Shipping
Returns
Quality
Thumbnail of user edwardb449
1 review
0 helpful votes
March 23rd, 2020

You think you are saving money because the prices are low. Think again, as soon as things go wrong you are losing with this company, very poor communication, the returns service is a joke i lost £19.64 when i returned a still sealed in the box model i bought twice when my computer froze up ted b

Thumbnail of user mra403
2 reviews
0 helpful votes
June 16th, 2022
Verified purchase

Ordered a few bits for my sons bike and all have been packed well enough to protect them. Only small niggle is the website can take a while to load up new pages and sometimes have images missing which means guesswork on the part ordering (been ok so far!) had to contact customer service once and was answered almost immediately via email so that's a great help.

Tip for consumers:
Have patience waiting for pages to load!

Products used:
Rim for bike, brake pads and new battery

Service
Value
Shipping
Quality
Thumbnail of user jespercapionh
1 review
0 helpful votes
March 8th, 2023

I'm satisfied with my order! But I would really like a track & trace… for me to track my post…
And some kind of information about my order-status…
Best regards: Jesper Capion Hansen. (Denmark)

Products used:
RC parts…

Service
Value
Shipping
Returns
Quality
Thumbnail of user luizk2
1 review
1 helpful vote
March 23rd, 2022
Verified purchase

I have been a loyal customer for over 10 years and can say with confidence that they are the best in the country. Done 3 scratch builds so far (and counting) with all parts bought from Nitrotek. I believe they are the sole distributers of Acme Racing and HSP products in the UK. Keep up with the good work!
(#10 30 05 41 36)

Thumbnail of user mm1227
1 review
0 helpful votes
August 19th, 2021

Excellent service and speedy delivery. Bought as a present for a 14 year old boy. He says "it's amazing! The car is so fast it's crazy and it feels like really good quality". One thing to remember is that having a brushless motor, this car is *really* fast, so you do need a big garden or park to get it up to top speed! Might be a bit quick for a younger child, who might struggle not to crash it constantly.

Service
Value
Shipping
Quality
Thumbnail of user fucky265
1 review
0 helpful votes
June 3rd, 2022
Verified purchase

Bad communication. They just cancelled my order without letting me know. I only found out because I emailed them. Waste of time. Apparently they had no stock, despite it showing that it was in stock. Keep your inventory up to date and at least have the decency to send an email. Will not be use again.

Tip for consumers:
Don't, go somewhere else.

Products used:
None because they are incapable of supplying products.

Service
Value
Shipping
Returns
Quality
Thumbnail of user nikkib174
1 review
0 helpful votes
October 23rd, 2020

Brilliant website easy to use. Easy to navigate and found everything needed. Very useful information

Thumbnail of user neilt171
1 review
0 helpful votes
February 15th, 2023

Easy to order online but I had to chase up delivery twice. It did not arrive within the 1-2 days as advertised instead took 4 days. Other than that all was good..

Products used:
Nitro rc car

Thumbnail of user lorrainek198
1 review
0 helpful votes
June 20th, 2023
Verified purchase

Very helpful when phoned and asked for help too order parts for my e scooter talked mee threw how too do it myself x

Products used:
E scooter

Service
Value
Shipping
Returns
Quality
Thumbnail of user martinb528
1 review
0 helpful votes
October 16th, 2020

Rc car arrived in great time with everything I ordered and it looks and sounds great. Just running in and then fun time.

Thumbnail of user andrewl805
1 review
3 helpful votes
May 20th, 2020

I orderd a clutch bell and spur gear both in same order the spur gear has arrived no clutch bell have no reply no contact in over a week

Tip for consumers:
Do not bother I gave them a second chance as first experience was bad wish I had never bothered

Products used:
Non the shell from first order was cracked this took almost 3 weeks to arrive gave up on that one then ordered a clutch bell and spur gear and only the spur gear has arrived approx 30 quid out of pocket now don’t believe it will get sorted as they do not reply

Service
Value
Shipping
Returns
Quality
Thumbnail of user bend799
1 review
0 helpful votes
January 19th, 2023
Verified purchase

Absolutely brilliant and easy to deal with. Very helpful and quick at answering my questions.

My order number *******826

Products used:
Rc parts

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamesa1074
1 review
0 helpful votes
April 14th, 2020

The site was easy to figure out. It hasn't shipped yet but I just bought it last night... so we will see.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Find a big range of petrol, electric and nitro RC cars, planes and radio controlled helicopters with free UK next day delivery and the lowest prices guaranteed.

Company Representative

Thumbnail of user laurenk46
Lauren K.

How do I know I can trust these reviews about NitroTek?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

3.8
863 reviews
Have a question about NitroTek?