NOVICA

I have a beautiful quality made tabletop chest from NOVICA. I experienced a problem and contacted NOVICA. I received excellent customer service from NOVICA's customer relations from the very beginning of my request, and the issue was resolved.
It's rare to receive this kind of stellar service from online e-commerce businesses, but NOVICA went above and beyond. I highly recommend shopping NOVICA.

Honestly this company deserves way more attention than it gets. Their jewelry is handmade and I've never once had a problem with staining they still shine like the day I got them. The post cards are the best part!

BAD EXPERIENCE!The item is much smaller and lighter than their pictures and not even close to match the item description. Item is over priced and nothing is ship from India as they claimed!Customer service never response to your emails to help return. Do not waste your money and time on NOVICA! You can spend 1/3 of money to get exactly same thing online. GARBAGE!GOING TO FILE A DISPUTE WITH PAYPAL.

I recently made a purchase from NOVICA, a bracelet, for my daughter. It was list by UPS apparently and NOVICA customer service sentva replacement, and even reimbursed shipping costs. The bracelet is beautiful, the craftmanship excellent, and I could nit be more pleased with the company and the product. U highly recommend them to everyone.

Bought a ring 4 months ago. The ring already broke. The company refused to replace it. Don't waste your money!

Is Novice perfect in every way? Probably not. Reading critical reviews made me think: No business is absolutely flawless in all eyes. My focus in using the service was on the artisanship that made an exquisite pitcher from recycled glass. I watched video of artisans at work, and reflected that any opportunity that offers artisans a way of life they choose, and which is honorable in their own estimation is gold to the soul.

This site confuses me. I used to order from them over a decade ago and their prices were reasonable. Now the retail pricing is almost double than other shops, same product! For example the Putumayo CD products are NOT $72 suggested retail price. That's quite the exaggeration. Even if the prices for handmade artisan products are super high, I truly hope that the artist gets most of the money and not getting ripped off by Novica.

Thin, bendable silver, loose stones, and- as others have noted about this company- very small product compared with the photographs. Deceptive advertising which never shows the jewelry worn by a model to scale the size of the item. Don't waste your time- or your money here. Highly over priced! I will not be returning.

I am very pleasantly surprised by the better than expected quality of the earrings I purchased. They are painstakingly and beautifully finished, you can tell they were made by an artist, not a sweatshop assembly line. The purchase process was easy, the delivery prompt, the packaging was nicely presented in a lovely gift like bag. I would absolutely purchase from them again.

I have been shopping at Novica for years now; first learned of them through National Geographic. Knowing that every one of my purchases assists artists all over the world makes me feel so much better about spending money. Most of my purchases are gifts and every single one (there are dozens and dozens) has been so appreciated and enjoyed. I have never had one single problem in my orders, customer service or returns (only one, which was a blouse for me which did not fit because I did not read the full description). Great products, great service, great company!

Ordered a beautiful wall cross, but it arrived looking much lighter color than the site pictures, unfinished, and with a notable uncolored part on the right arm. Very disappointing, especially for the money spent.

Great customer service, fast shipping, beautifully wrapped, items as described. Happy with purchase.

An item I ordered was broken when I received it. I reported it immediately requesting an exchange and Laura responded promptly and placed the exchange order for me quickly, making the process painless and easy. I can't recommend Novica enough, both for their quality and quantity of items but also for their excellent customer service.

I have purchased several items from Novica. Imagine my surprise when, while perusing their site today, I found not one, but TWO rings that I purchased at TJ Maxx for a fraction of their price! Is this a scam site?

Angelina Roquel, you are a wonderful and creative artist! The necklace I purchase is absolutely BEAUTIFUL! This is a gift for a very Dear Friend's Birthday that I have enjoyed her for over 50 years, Thank you! NOVICA, ordering easy, paying easy, shipping and packaging OUTSTANDING! Great experience.
Blessings, Sharlie Morel

Wow. The prces have doubled now:-(. They told me most are sipped from USA warehouse and not the cute countries they claim. Staff seldom respond, then Managers also do not resond. An issue then festers and we get angry. Don't want repeat Customers, I guess. A few items were perfect, unique and special. A few had quality problems, like not even close to the photo and not good quality, hassle and ignored for refunds/returns. Just be very careful and know it is high-rick here.
Also so tired of thwir email. I LOVE most of their items, but far too expensive now. Can't afford gifts there either. I still want the email, but they send THREE TIMES each week, at minimum. Makes me mad, not want to shop there. Try for MAYBE once a week?! I just deleted about 50 email from them from the last few months.

I only shop the finest & this tops the list. They make it accurate, special, quick & easy & the jewelry always out-shines its online photo. Go for the bracelets ~ it'll make your day! Their clothing's top quality ~~ A+++ & they'll have my business forever... they've earned it!

I ordered a ring that was supposed to be sterling silver, it was even stamped. 925, but it turned my finger green within 3 days of wear. Then I returned it- after the customer service rep said they would pay shipping, they deducted $4.95 from my refund. The place I shipped to was in the same zip code that I work in and so I felt like a chump that was all excited that my "items were being shipped from Bali" so it took a few weeks to get in the first place... I am now seriously doubtful of their entire business model.

Novica is not customer friendly, they want your money and that is it. I would keep a safe distance with these people. Not to be trusted and they surely don't care about anyone in Africa or Central and South America. Cheap labor and CEO prices the American way. The rich get richer.

I started shopping here about a year or two ago. I'm hooked! I love being able to read the artisans stories and know where my money from each purchase is going to. I don't have a huge budget but I shop the sales and find some incredible items! Highly recommend as a gift as well! Last month I gave my aunt who is battling cancer a bracelet from a artisan who had battled cancer in the past. It was so much more meaningful that anything else! Keep up the great work NOVICA!

I can't say how happy I am with the items I have purchased. They are my new favorite go to company. The quality and service is wonderful and they keep you updated on the shipping date and status of order. I don't write many reviews, but more than happy to recommend them.

I had purchased 3- sweaters from Novica. Unfortunately, 2 of the 3 sweaters was never received. I called and explained the situation and their customer service department rep was very nice and immediately initiated my refund. I did receive the 3rd sweater but returned that as well with a full refund. The sweater was very nice but the gifted to person did not care for it. Overall good experience.

Do you just wake up and think, I must have a beautiful shawl from India today! And I would like to support silversmiths in countries with struggling economies like Peru! Here is your opportunity to enjoy the handiwork of designers, jewelers, and painters from around the world -- from Navajo America to West Africa to Asia to South America. I have enjoyed every purchase, which are beautifully presented in gift wrap or silk bags -- just perfect gifts.