Nykaa

They have sent us wrong product of low cost.even after raising complaint and giving proof they ignore our complaint.

They won't return your money. Their systems don't work. Their customer wetan is pathetic. They won't connect you to next level. Looters

Send an email to our customer support.8969.528.202 team at *******@nykaa.com to cancel your order along with your order ID details. Or call us on *******444. (Monday To Saturday, 8AM to 10PM and Sunday 8AM to 7PM

They are next level of incompetent service staff.I paid 4000 rupees for an order which I never received even after 3 weeks of waiting for the order. There was a small change required in phone number because of which they punished me in the entirety.They hardly bother if you are not going to shop back with them.

When asked for refund they are just refunding back half the amount? Really? Why? Now do I need torture of another 3 weeks of back and forth emails to get my money back!

Please do not shop with them, they are hell unreliable!

Naykaa Service is soo poor. They never inform us for anything Wasting people's time. This is 2bd time that I did not receive my order on time even Naykaa didn't inform me. It's not Trust worthy When you are working & busy in your daily busy schedule so it's Irritating to only we have to connect them about delay.they never provide accurate information.

Never purchase from them, if you pay them once they will give you a run around for your money, and yes, the product ordered will never reach you in time, be it for whatever occasion.

There is a return option given in nykaa huda beauty and it's a scam. They never give a return option. If you think in a cheap price you getting good product then be assure you are in a trap. Bcoz if you get wrong or damage product you money is going to mess bcoz nykaa dnt gv any return. And they provide wrong product and cheat customer money by not allowing the return option. Thus it's a cheat be careful.

Whenever I order a product, it arrives 2-3 days after the expected delivery date, without any notification to the user.
Worst services ever

I ordered a product and that was not a good quality product, I requested for return immediately but delivery agent did not come to take that back infact messages were received to me that I have rescheduled the same and talked to number of customer care executives, n no. Of mails but no resolution to my query. Worst kind of services I have ever seen from a shopping site

Similar your internet site is straightforward to function! Offerings are a touch luxurious! However i bet your great expenses make up for that. I advocate you to all.

Rubbish website. Dont go by the glamorous name attached to this company. Their services suck. They just don't believe in picking up the orders for return. They are in here not for consumer satisfaction but just for taking the customers' money by showing any item and don't give a $#*! about any of their legal and ethical responsibilities. Highly immoral company

I ordered an item from Nykaa as Mother's Day gift which they didn't deliver and keep lying that no one was available which is not the case as i was there 24*7. Apart from that they cancelled item and deducted certain amount of money.How could they do if I didn't get anything? And then i again placed a new order which was again cancelled by saying that no one was available. I have seen such kind of poor services anywhere. Moving forward I wouldn't be placing any orders from Nykaa.

Bad & Fraud website. Poor customer services, Fake products. Always make a customer wait for refund

To return a non returnable priduct reason i was given was its a non returnable product. Product photos are asked a part of returning it. And while doing that i was told the product is opened hence cant be returned. Pathetic would want to give half a star

I have just visted for grooming up session at this outlet for Women day. It was offer for Nykaa - Lakme products. The young girls name was Taruna Gupta who has done make up for me. The products were too good. It had changed my entire look. Thanks to Taruna Gupta and Nyksa for such wonderful gift on women day

This is to bring into your notice that my sister ordered from my other account on 9/11/2023 order id NYK -**************
Her previous phone no. Was not active
Had called nyka customer care service and requested to change for no. Done as well
But on Sunday 19/11/2023 delivery person came for delivery, was asking for OTP but no otp received on her current number
Due to which order was not recieved
After which calling multiple times on nyka consumers service
No viable response recieved
Issue not sorted yet
This is the worst experience we are facing for the first time

Here messaging you with a hope of taking action and resolving our issue ASAP

This is for Nykaa fashion.

Sends me faulty products, not once but twice. And now has the audacity to not respond to my emails.

My advice to customers is, if you get a faulty product, don't exchange it. Just return and then place a new order.

NEVER EXCHANGE. Because if that turns out to be faulty, and there won't be a return option, well sad luck lol. No amount of emails to *******@nykaafashion will get you anywhere.

Fricking frauds

Products delivered on time. Little disappointment, less discount given on product prices as compared to other online sites..

They charge you on MRP with products selling at half price on app and with 500+ saying gst charges. With no refund or return policy

Bought a pair of Aldo mule shoes. My usual size is 8 still ordered for 9 n that too is found to be short. Requested for replacement. Out of order. Requested for return. It's over a month n inspite of more than 10 return request created by Customer care no body has turned to pick up. No body listens our grievance on customer care. If you are not able to pick up the return please allow refund immediately since why customer is being penalized for internal logistics of Nykaa

Good experience in Nykaa... i have visited this store yesterday good atmosphere and staff are very friendly total experience too good

If there is a possibility of giving negative star I would do that right away. I have never seen an e-commerce website which is so rubbish, inept, deceiving. I ordered 2 swim suits for my kid size 7-8 and 5-6 which costed me 4000 rps and they sent a smaller sized clothes when we wanted to return they are saying these products are not eligible for return. I clearly took pictures and showed them there is no size mentioned on clothes now the customer service disconnects the call. I am not sure how this website is gaining so much prominence in this country. But please don't use it going forward.

I have order some beauty products on 17th May 2023 it has to deliver 3 to 4 days.When i called customer care on 25th May 2023 they told they will follow up and send ASAP.But no response, Again i called on 29th May 2023 they told it will deliver in 2 to 3 days. So, I cancel that order. I have not expect this kind of response from NYKAA. My Order NYK-**************
Every time i am getting one message "Sorry we apologies"
My Advise do your work perfectly dont have to apologies.