New York Times

Apparently, the New York Times was charging me for two all access subscriptions; one through a PayPal account and one through a different credit card. When I realized this and asked them for a refund….they said, even though they saw they had been over billing me, that the most they could refund was two months. While I enjoy some their articles, I was LIVID that they didn't provide a larger refund. Seriously, if you don't care about your customers, how good a provider are you?

The Times is a great magazine, but the customer account interface is abysmal. I'm trying to cancel my digital subscription because I don't use it enough. You CAN'T cancel without either phoning or chatting with customer service. Ridiculous. I had to wait ten minutes to get answered on the chat, and now of course they are giving me a sales pitch and trying to get me to keep it. Fifteen minutes. Just to cancel.

They got the Iraq War wrong. Big miss. They censor reader comments that are critical of the paper or reporting. Many of their recipes are inaccurate; yet they charge a premium for access. Subscriptions are overpriced. They disclose with anonymous sources israeli tactics to infiltrate Iran. Why tell our enemies this? All this for starters.

NY times customer service is pathetic. Their customer service portal would not accept multiple payment methods over 6 calls lasting a total of 2.5 hrs, including 3 calls with supervisors! Finally, a supervisor suggested that they cancel the account and setup a new account under the same credentials, which they did. However, they charged my credit card an amount more than 3 times what I was to pay.

A great publication that does so many things superbly well, but cannot get basic customer service right. Shame on you NYTimes.com

This is a great place where I read news and information on a regular basis. Every morning I open it in order to know fresh news

I am being asked to update my CC every time I open a new page on NYT. The problem is the CC is current and I am being charged weekly.
I have updated the CC 10 times with the same info. Clearly unnecessary since the message keeps being populated.
NYT has no email address to submit complaints. The people I speak with seem incompetent and has told me to update my CC and that I need to call my CC company.

I subscribe to both the NYTimes digital subscription and the NYTimes Cooking. Both are fine, giving me the quality that I expect.

I spent 30 years of my career designing and implementing computer systems for the publishing industry, including two different newspapers and several magazines, so I understand that technology can be frustrating and that the media industry is suffering right now. The Times suffered a technical glitch, apparently. That's not my issue. My issue is that their customer service agents were unable to resolve my issue after multiple phone calls.

Long story, condensed: I received an email that my "payment didn't go through." My automatic renewal would not work and the link to update the payment info also did not work. It took six phone calls, each averaging 30 minutes, to get around whatever the problem was - The online page took me to another site with a link that wouldn't connect. It appeared to be an internal issue on their site.

Most of the agents that I was connected to had heavy accents that were very difficult to understand.
My issue was a "one-off" sort of thing, that didn't fit into their scripts. They didn't have enough knowledge to comprehend the issue, much less to resolve it. They bounced me around, including to third-party vendors who also couldn't help.

Yesterday, one told me that my payment was processing and to be patient... that turned out to be untrue. Finally, ten days after this ordeal began, I got the subscription renewed.

I can hardly wait until next year when I have to update my credit card into because the card will have expired.

Otherwise, a very unreliable newspaper - filled with opinions, that do not matter, at all.

Read this article:
https://www.nytimes.com/2021/06/25/world/europe/germany-nazi-far-right.html

- and I am deeply offended, as an Ethnic German - that such an article can be posted.
Writing "The Return of Germany's Far Right" is absolute appalling, along with being untrue.

Examples you give - 29 officers (out of 84 million citizens) spreading nazi propaganda is one clue of the absolute ignorance, a lot of Americans, especially Media Leachers seems to have.

Shame on a paper, that used to be the Top of Pyramids.

Seems NYT has a problem some of its reporters prefer propagating Kremlin propaganda on Putins invasion of Ukraine, but not only. (accepting it at face value. Lazy? Or maybe something more to it than that?

This newspaper líes and is not an honest publication they lié about president AMLO, don t believe their lies

I have been charged for months on a rolling subscription without realising. They have NO WAY of writing to them to request a partial refund when the service has not been used and money has continued to be taken for a long time. This is so unethical. How can this company claim to have an ethical standpoint when they are robbing people? Their 'Contact' webpage has NO WAY to contact them in writing to request a refund or to make a complaint. They have an option to call in within certain hours where doubtlessly they will take up your time and fob you off, like the whole of their website is structured to do. Perhaps they don't want to discuss their horrible policy in writing with people and they want to keep all negative interactions off any written record? It feels like being scammed and silenced by a company claiming to be a voice for people. This kind of exploitative system has more of a negative effect on people in poverty or with issues taking up their time (in other words, vulnerable people). Terrible experience and a shame because frankly I view them as corporate money grabbers now and don't know if that can change.

NY Times gave me introductory offer of $10 for first year, the second year will be $60. I tried to cancel my subscription then there was an offer to extend my subscription at $10, so I approved it. I did not get any email confirmation of this $10 renewal, suddenly my credit card was charged $60 and I called Customer Service about this. They just answered no change in my subscription so I was charged $60 and no refund possible. So I just cancel the $60 renewal subscription. Very bad experience.

The NYT is Far Right wing Antisemitic POS garbage posing as "News". I wouldn't use it for Toilet paper or a birdcage liner. Truly disgusting and disappointing

I have been trying to get the NYT Sunday edition delivered to me--FOR 17 WEEKS. Just awful customer service. So frustrating.

Barbara E. Was very helpful, professional, responsive, positive & knowledgeable to answer any questions. To our surprise, we were successful in the purchase of 2 tickets to attend the Championship being held at the Masters in Augusta, Ga. Her positive, optimistic personality is refreshing considering these challenging times we all experience. She is a true asset to your Company. Thank you for hiring her so we could experience this memorable moment.

The worse thing it can happen to a newspaper is to replace facts by political preferences. Many many people are not interested on journalists opinion. What we really want is to know what is really happening in the World! Shame on you! Lula cannot go to the streets in Brazil because the big major part of population saw and is aware of all the Car Wash corruption! They returned R$5 billion dollars back to government. Why did Times not make this question to Lula? Ridiculous! Terrible job...

Nowadays it is difficult to find good journalism. It is a pleasure to read well-written and researched news and long research articles, my favorite topics are mostly about food and arts, I highly recommend to read it on a daily basis.

I'm done about fake news and press distortion due to one or another politic color. I'm proud of reading nytimes, true news

New York Times news requires that you become a subscriber. If you see a link on Google you cannot read it unless you subscribe. Why bother when other companies provide the same news for free. They make money another way, maybe ads etc. I flag them in Google so I don't see them. Other companies have the same stories for free so I rely on them. I'm a Microsoft System Engineer and know information is free elsewhere.

If you like to read about how terrible white people are and that the LGBTQ%@%#&$ community is the best, this is a newspaper for you. Just don't expect respectable or serious journalism.

I appreciate it how easy NYTimes made it for me to cancel my newspaper digital subscription. That will make it easier to come back if and when I want to.

I think it's my favourite magazine. Always interesting and truthful articles and comments. Best regards

Absolutely horrendous customer service. I've had an issue with my delivery ever since I started subscribing and every time theres a missing newspaper I report it to them just to get a generic response of

"Thank you so much for waiting I know it is not an ideal experience. Since we subcontract local Delivery partners, we rely on our readers to inform us when delivery issues occur, in order to be able to address it.

Therefore thank you for bringing this to our attention, as it helps us improve our service, so we can hold our partner accountable towards your expectations."

They offer you nothing but generic responses and are absolutely incompetent.