• OBAGI

2018 CUSTOMER CHOICE AWARD

OBAGI

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

OBAGI has a rating of 3.6 stars from 57 reviews, indicating that most customers are generally satisfied with their purchases. OBAGI ranks 5th among Acne sites.

  • Yes
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
5
See all photos

What reviewers want you to know

Positive highlights

Critical highlights

No critical highlights yet

How would you rate OBAGI?
Top Positive Review

“Goods delivered on time”

Aaron O.
1/16/23

I really liked how short goods purchased were delivered to me in time. My business is now in good shape and never thought i could have them delivered within the shortest time possible. Thanks

Top Critical Review

“DO NOT BUY!”

cp m.
6/15/23

This product will infect your eyes, redness, itchy, burning, infectious eye swelling, you will need to see a doctor for medication. Extremely dangerous!

Reviews (57)

Rating

Timeframe

Other

Thumbnail of user giuliaf6
3 reviews
6 helpful votes
December 9th, 2023

I purchased obagi 360 exfoliator through an order at an aesthetic clinic.I checked ingredients online prior to order it.
The product package displays more ingredients than online and contains methylisothiazolinone, an unsafe preservant that increase the risk of contact dermatitis.
I contacted customer service and spoke to Sam Jagusinski and received a very poor customer service.Mr Jagusinski informed me that I checked the American website instead of the English one.Obagi uk doesn't show ingredients at all, therefore I had to look the american website.At that point he said that it is not a requirement for obagi to display ingredients on the uk website, as the products are not sold through that platform.
The high profile skincare brand is unsafe and use a very dangerous ingredient that in europe and uk is banned.Also it doesn't make sense the answer: they don't sell online in their own platform and the aesthetic clinic usually order the product from them, so where I supposed to check ingredients prior the purchase?
The brand is not worth one cent.
Be careful to your skin,don't use Obagi

Tip for consumers:
Methylisothiazolinone is an ingredient hidden on the website

Service
Value
Returns
Quality
Thumbnail of user cpmontco
1 review
1 helpful vote
June 15th, 2023

This product will infect your eyes, redness, itchy, burning, infectious eye swelling, you will need to see a doctor for medication. Extremely dangerous!

Tip for consumers:
Do not buy

Products used:
Obagi eye serum

Service
Value
Shipping
Returns
Quality
Thumbnail of user rrachelebruno
1 review
0 helpful votes
February 22nd, 2023

Only on this site I found what I was looking for at a normal price, although I think the price is a little overpriced, but still I am happy with my purchase.

Service
Value
Shipping
Returns
Quality
Thumbnail of user laureno195
1 review
8 helpful votes
April 24th, 2022

I used obagi for 7 months. My skin never stopped peeling and the redness never subsided. It is v harsh.

Thumbnail of user dawnh19
4 reviews
21 helpful votes
October 13th, 2014

I had used the Obagi.com for the purpose of my skin treatment. And really website is very useful which gives perfect remedies for all kind of skin diseases. And I had bought obagi products from a doctor, and it really gave me a perfect result. So in my future also I will use this service. So I always support Obagi.com services.

Thumbnail of user elizabethb3309
1 review
1 helpful vote
July 11th, 2023

I would not recommend this product if you are hoping to get rid of your pigmentation. Initially, it slightly lightened my skin but, as soon as I had completed the course, the pigmentation reappeared. I should have kept my £500 and shopped elsewhere

Thumbnail of user constanceh105
1 review
4 helpful votes
May 24th, 2021
Verified purchase

If you are going to order something from Obagi, you may prepare to get nothing after paying. This is my case. The obagi send me the package with NO SIGNATURE required. So the postman could just left the the unlock mailbox which was stolen. I contacted the Obagi staff and they were so rude and not taking any responsibilities.

Service
Value
Shipping
Returns
Quality
Thumbnail of user michaelb2707
1 review
28 helpful votes
October 23rd, 2019

After a few years of Obagi treatment this expensive combination of creams failed to permanently shift my hyperpigmentation. The creams do work initially by 'lightening' and 'correcting' the very top layers of skin and the results are great for a short while however my pigmentation came back, even though I was reapplying factor 50 sunblock continuously each day and religiously following the regime.

Thumbnail of user vickid59
1 review
30 helpful votes
February 21st, 2019

A plastic surgeon sold the Obagi kit to me for $477 -- maybe that also included his consultation fee -- to reduce irregular facial texture and red spots. I have used the kit of products every morning and every night since Oct. 22,2018, and my face looks exactly as it did before I started using the products. Bizarre that I also experienced no peeling or breakouts that I read about could result from use.

Thumbnail of user ericac181
1 review
19 helpful votes
May 21st, 2020

This company sells terrible cheap product. Their customer service is not much better. Look elsewhere.

Thumbnail of user selenaz2
4 reviews
14 helpful votes
November 13th, 2018

Both of my teenagers have had acne issues and the Cleanziderm line working incredibly well. The only thing I don't like about it is the price and that it can't be purchased at an Ulta type retail store. It really does work though so the price is definitely worth it.

Thumbnail of user angelad264
1 review
31 helpful votes
October 30th, 2019

I started using this product which was given to me by my esthetician (Nurse Practioner). I used the complete Obagi Nu-Derm Rx only kit by the second day my face was full of little dots. My cheeks were extremely red and burning. My nose and cheeks were also swollen. I stopped using it immediately. The dots and burning sensation lasted for 4 days, then my skin started getting dry and peeling really bad. Whole reaction lasted for a week. I contacted Obagi customer service and all they said is you had an adverse reaction contact the person that sold the product to you. Sorry to hear you are going through this.

This is not an acceptable answer when you paid $400 for these creams. My skin is very sensitive now. Be careful using this product.

Thumbnail of user valentinao4
1 review
7 helpful votes
September 3rd, 2019

I did the therapy for melasma, I just went away and just stopped melamine and melafix the melasma came back I would not recommend it, it is only for a while

Thumbnail of user dannyt1
1 review
16 helpful votes
August 24th, 2011

I have placed an order from this website on August the 15th, and have not heard or received anything from them. I have sent them two messages from their site and still have not heard anything back. The payment is made, but the products have not arrived. I need to let the public know so that it won't happen to them.

Thumbnail of user aaron.opoku
1 review
0 helpful votes
January 16th, 2023

I really liked how short goods purchased were delivered to me in time. My business is now in good shape and never thought i could have them delivered within the shortest time possible. Thanks

Thumbnail of user rachelt271
2 reviews
2 helpful votes
March 11th, 2022

I have been using OBAGI for about a week now, and I'm already seeing amazing results. I had dozens of tiny bumps under my skin all over my face that caused breakouts, and the tiny bumps are disappearing after using these products! I have never used anything else that helps with these tiny bumps. I'm so happy, and I hope the great results continue!

Value
Quality
Thumbnail of user jayz12
Jay Z.
2 reviews
10 helpful votes
November 7th, 2015

The Obagi system is an amazing treatment package. It totally cleared my skin of current acne and post acne red marks/hyper-pigmentation. The cost is high, but it's worth it. I keep coming back to this as it's the only regime that works for me. Great product line for adult type acne! I used the website to find a doctor's office near me that sells Obagi.

Thumbnail of user minkn
2 reviews
5 helpful votes
November 22nd, 2010

Great site, and great products. Never had a bad a experience.

Thumbnail of user larah87
1 review
2 helpful votes
March 27th, 2022

I remember in 2004 my mother she had very aggressive hyperpigmentation and sever malesma she used everything but nothing works, I still remember she was covering the mirrors in our home so she doesn't see hair face and cry until she went to Dr. sharif dermatologist in UAE who started for her obagi and laser therapy, despite it was costly however after about one year major transformation happend when all malesma fade away and she started to have very glowing face, immediately she uncovered all the mirrors and she became the happiest woman ever until now it didn't come back. I'm now 25 years old and I'm using also obagi since 2 weeks and it's early to judge in my case as I'm using it only for maintenance my skin. However if any one wants to start please use it under physician supervision this is my advice to u. Stay safe

Thumbnail of user thomast73
Thomas T.
5 reviews
27 helpful votes
June 13th, 2016

I have been using Obagi for 5 years and would never use anything else on my skin! I am nearly 50 years old and am constantly mistaken for someone in their late 30s. Go slow on the products if you have a peeling (expected!) reaction in the first few weeks/months, use mineral makeup to cover. I had freckles, sun damage and acne 5 years ago, but I can now feel great with no makeup on at all. It is truly amazing but requires PATIENCE and COMMITMENT! Stick with it! You won't regret it!

Thumbnail of user dianah1121
1 review
2 helpful votes
April 14th, 2023

Obagi Nu-Derm with Tretinoin. Very expensive at £500 pounds or $622. Used for visual skin pigmentation. On week 12 and have already ran out of Clear and Hydrate. The Clear is the same size as the Exfoderm but has to be used twice a day hence only lasting half of the time. Week 10 and it had ran out. Week 11 the Hydrate finished also but not essential to use.

Had assumed that I was purchasing the whole treatment to last at least 18 week and written on the leaflet inside. Cannot afford top ups to go for the full time. No doubt the outcome will be - did not use all the products for the required time. No change with skin pigmentation.

Thumbnail of user jeffy28
Jeff Y.
1 review
11 helpful votes
February 1st, 2016

I absolutely LOVE the Obagi Sunshield sunscreen! It gives you the best protection, but is not greasy, it's quickly and easily absorbed, and leaves your skin well moisturized. A big reason why I love it so much is that I always use multiple skin care products every morning after cleansing my skin, and this product does not interfere with any of those products. It's hard to find a really good day skin cream with a high enough SPF...well this solves the problem. I think you will love it as much as I do.

Thumbnail of user jaredc17
4 reviews
52 helpful votes
October 29th, 2014

Nice recommended site. I have purchased some face cr3eam that i had many spot and it worked well. My face looked very clear after i started using but the problem is we need to keep using it. Once if you stop it your face will as before

Thumbnail of user jasonv31
Jason V.
6 reviews
21 helpful votes
March 5th, 2016

I have been using their products for just over 3 months now and I would say that it is the best money I've ever spent. I no longer have breakouts after years of getting spots on my cheeks. I used to use anti blemish products by Clinique which never did a thing for my skin. I would recommend that people suffering from acne give these products a try. I did and have absolutely no regrets. When you start using the products your skin will feel a little bit itchy but that's just your skin shedding and new skin forming. People now look at me and ask me if I've been on holiday, also telling me I look younger and asking what have I done. Guess it's that new skin giving me that new glow! Very happy with the Obagi Medical products.

Thumbnail of user geralds
8 reviews
43 helpful votes
February 15th, 2012

After months of using the Obagi Nu-derm, I saw some obvious results which really made me happy. This miracle beauty cream is unlike any other because it removed my fine lines in my forehead in less than three weeks. This beauty cream works like those expensive beauty products. I have also tried some obagi products like the Obagi Elastiderm and that too made my skin smoother. Of all the beauty products that I have used, this is one of the best in terms of making my skin look younger. Up to now, I still use these products to maintain my youthful-looking skin.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Discover our professional skin care line & prevent aging skin with Obagi's world-class skin care products: Nu Derm, moisturizer, Tretinoin, Blue Peel & more.

Business Attributes

  • Yes

How do I know I can trust these reviews about OBAGI?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about OBAGI?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business

Related forum posts

What products or ingredients are good for sensitive skin?

I have incredibly sensitive skin and need some advice.

What product has helped the most to clear up your skin?

I'd love to hear about the products that have worked well for you.

Are prescription medications such as antibiotics or Accutane effective and safe?

Are prescription medications really safe to take long-term for acne?