Oh Polly

***Do Not Shop Here***Would give a zero if I could. Do not shop here. They will misplace your purchased items and not take accountability on their part. I bought dresses 4 weeks prior to when I needed it and they sent it to a complete different address hundreds of miles away. They claimed they would issue a refund for the items, only to find out weeks later that they never did. I contacted them regarding this and they said the same thing that they"will issue a refund". Only this time it's more insulting. They sent a refund of $11.00. My items costed nearly $300.00. Save your money and shop elsewhere that has integrity and not trying to rob you of your money.

My daughter trusted this site and we placed an order. There was a complete lack of communication and tracking. A month later, we started to find out about this order. They say it was sent and they are not responsible for the delivery. Now they offer to refund about half the cost. This is very unfair.
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I have been getting many, many phone calls at Polly Products hearing at least 15 ANGRY customers per day tell me about how upset they are with Oh Polly and their clothes. While I have never purchased from this company, I do deal with their client base quite frequently. From a customer service standpoint, their customers are MAD. Oh Polly does NOT have a phone number, so double check on that number you're calling to scream at a customer service rep. Most of you are calling Polly Products and yelling at me or my coworkers instead!

I think these dresses are meant for midgets because I'm not even that tall 5'6 and a half and the dress I ordered was so short on me it ended half way up my butt. It almost ripped trying to get it on because it had a bodysuit underneath that was soo tiny and not even shown to have on the pictures of the website. I wouldn't not reccomend these dresses if your even 5'4" and up there's no way it'd fit. But they did let me return it and get a refund.

I really appreciate help of Georgina, Jess & Imogen. They solve all my problems with shipping and were very fast to response. Thanks!

It's like these people don't read the chain emails. You have to keep repeating over and over again what needs to be done. My package never arrived and I have to go through 3 weeks of repeating that I visited the pickup location. It's like endless loop with these people. 0/10

I never received my order. And after sending 100 emails there was not even 1 person who could help me on my way. NEVER ORDER HERE!

I had a problem with my order the name was wrong on the parcel was worried that I couldn't collect my parcel in France, they need the name on the ID and the parcel for them to hand it to you. The customer service team support I received from Nikki and Louise was amazing. They was quick to respond to my email and they also made sure the problem was solve fast! Thank you guys

I bought three items, only keeping one dress for my birthday meal. I returned the other two in the SAME parcel and they're trying to say I never returned the most expensive item so don't buy from here! Returns are awful and you won't get your money back. I have always shopped at oh Polly for my birthday but as I have literally been robbed of the item and the money I won't be buying from them again.

Got help right away on the Oh Polly customer service Instagram app. Very efficient and quick to take care of customers!

The team had responded within 24 hours and without too many questions, apologised and told me they would send me a new dress out. And my address is Australia.

Leigh and Alix were both so helpful with my request! And very quick with their replies :) made my day better

I ordered a dress in the correct size but the skirt didn't fit at all, so I had to return it. Contacted customer service and promptly received a refund

We lost our credit for $106 and when we asked for it, oh polly customer service said it's past 6 months and you can't use it anymore and that they can't offer anything to us. So basically, they took our money and the returned merchandise, which is fraud. When we checked to see if we even got the credit in the first place, we realized they never sent it after we returned the items.

I ordered an asymmetrical dress for my graduation ceremony for college about a month in advance and within two weeks Oh Polly emailed and said my dress was delivered. I live in an apartment complex with only 2 roads, but for each road the apartment numbers are the same (for example, say there's a Jones Road and a Mary Road, the apartment building 1 on Jones Road has apartments 2082-2086, and on Mary Road, the apartment building 1 has apartments 2082-2086, stupid I know...) Usually if I get a package claimed to be delivered but it's not at my door, it's been delivered to the apartment with the same number as mine, on the other street. This happens often, and the other neighbor and I return the items to each other's doors ASAP (he's a male, I'm a female). This didn't happen here. This neighbor and the apartment office haven't seen this package from Oh Polly, and my Ring doorbell camera never recorded anything being delivered to my door like it claimed on the tracking slip. I immediately filed for a lost package with their order protection service, and they got back to me FAST, stating that the tracking says it was delivered to my door. I reiterate that it was never delivered, and the agent promptly sends me a replacement...But get this, the replacement never came EITHER. I'm writing this on Dec. 6th, 2023. At 4:33PM I received an email from Oh Polly stating that my replacement has been delivered; same thing, "delivered to front door/porch". I ran frantically around my apartment complex, asked the office, my neighbor, and checked my mailbox just in case, and no dice. They've ruined my experience with shopping from them (it was my very first time shopping with them, too). I'm so tired of this crap. If you have this issue, fellow reader, you aren't alone. I just gave up and decided never to buy from them again. I hope this review gives you some solace. Good day.

I ordered a dress for my birthday celebration, with express shipping. I got my order yesterday, and it is not what I ordered. It is an entirely different dress. I ordered a long-sleeved sleeve, silky burgundy cut-out dress. I received a short-sleeve red dress made of poor-quality material. Oh, Polly has NO customer service number where you can speak to someone. You can only go through a BOT that then has someone email you. All that to say, they said they can't send me the dress I ORDERED and paid for! Until I return the dress that was sent to me in error. They advised that they waived the return shipping fee. I SHOULDN'T HAVE TO PAY A RETURN FEE for an item I received in error. They acted like that was some huge deal they were giving me. I asked for a full refund, and they said no. They said they couldn't ship me the new dress until they received the dress that they had sent me back by mistake! So now I have NO dress to wear to my event, and I am out of money, AND I still have to send this cheap dress they sent me in error. I asked for a call from a supervisor but did not get one; I just got another email. Also, their dress is very expensive, and they post pictures of them, and the quality looks nice. In the dress I received in error, this dress looks like a dress I could order from Shein. The quality of the dress is poor fabric. I would never order from this site again. Honestly, I feel like I got scammed.

I put pictures for reference. The first pic is what I ordered, and the second picture is what I received—cleary not even the same dress.

I have ordered from OP before and usually am content with the quality of the materials. However, my recent experience, June 2022, the fabric and material felt much cheaper then what I assumed. The dress I ordered was also super wrinkled up and made the try on part look very cheap. I was deeply disappointed since I relied on it fitting like previous dresses and will be returning. Sad to say, I will not be ordering from them again.

I ordered a dress from OhPolly for an event and it arrived a whole week later than their promised delivery date, so it missed the whole purpose. But not only that, the sizing issue was very bad. I am a 105 lb individual and normally wear a US size 0 or 2. I ordered a US size 0 dress as it was supposed to be super stretchy, but when I tried it on, the whole dress, and especially the sleeves were so tight that it was uncomfortable to move. I did like the design of the dress so I returned and reordered it in a size 2 (they don't have free returns so I had to pay an extra $10 to ship it back). The size 2 dress took very long to arrive, but again, I had the same issue. It was still uncomfortably tight although slightly bigger. Since I had paid all this money and their refund policy isn't great (no full refund for non-UK buyers), I thought I would reorder (despite having to pay another $10 for shipping again) a different style dress without long sleeves because maybe that was the issue... and nope, the sleeveless dress's sizing was off again (mind you I ordered a US size 4 this time just to be safe). The proportions were so off and the placement of the cutout was so odd that it would only probably fit a very specifically hight-ed person who doesn't have any cleavage. All that money wasted and now I have to find someone to donate this stupid dress to. DO NOT BUY FROM HERE.

Within a few minutes of filling in the contact file, I got a response by Annie, she provided me with an clear answer and I even got back the amount I paid for the delivery without asking! 10/10 service!

Lucy helped me super fast when contacting their customer service to inquire about a dress size! Cant wait to purchase now!

Costumer service is horrible I spent 175$ and was refunded 27$ what? I ordered express for my prom and they lost it it's gone and I asked to track it and they just refunded me. I wasted 2 weeks my prom is Tomorow. I hate this website never buying from again ruined my prom fire them all.

If you actually have to buy anything from them, just buy it secondhand. I wish I just did that because now I have to find something else to wear to my event last minute. Thanks you trash company. I've had packaged from China that get here more reliably and faster than this. This is pathetic, especially for this stupid price point and the quality and the $8 shipping for nothing.

Horrible service! I spent over a $100 on some dresses that should have been shopped to me 3 weeks ago. I called fed ex and was told oh Polly never sent out the items but when I reached out to oh Polly they said fedex has the items and they only refunded me my shipping fee which I still need to assure was even sent back. I am not happy with this company at all, worst service ever. Hopefully, this matter get rectified soon.