• Omega Walk

Omega Walk

Ratings On Other Platforms

Trustpilot
3.7 / 5
Corporate Values

Overview

Omega Walk has a rating of 3.56 stars from 1,008 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Omega Walk most frequently mention customer service, half size, and arch support. Omega Walk ranks 4th among Athletic Shoes sites.

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 57.4%
Positive
58
Neutral
12
Negative
31

Instant Feedback

18,162 reviews

57
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What reviewers want you to know

Positive highlights

  • Excellent online experience and excellent customer service.

Critical highlights

  • The shoe itself is very poor quality, and has zero arch support.
  • I do not like return policy now I, m stuck with shoes
How would you rate Omega Walk?
Business's Favorite Review

“Very comfy! Been using mine for 2 weeks now!”

Amanda N.
9/9/20

Bought them last month and received them in 3 weeks time, I honestly did not expect much but they did feel good on my feet! I ordered the white pair and was advised to get half size up from my usual size. It surprisingly did work. Been wearing them almost everyday. It took a couple of wks to receive them but i must say, it was worth the wait. You just need to pick the right shoes suitable for you. Thanks omegawalk! :)

See full review
Top Positive Review

“Awesome Omegawalk”

Xinamari S.
9/7/20

I really love the new omegawalk essentials, its very comfy n my fit, easy to put on and very light weight and will surely buy different color again maybe black or pink. Thank you Omegawalk! :)

Reviews (1,008)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (531) arch support (48) return policy (55)
Thumbnail of user hb318
1 review
0 helpful votes
March 30th, 2024
Verified purchase

Easy to order. Arrived timely. Well made product in several colors. Walking shoe requires a bit more support for me so I added an insole with arch/heel support and now they are perfect.

Thumbnail of user gerriee1
1 review
0 helpful votes
April 8th, 2024
Verified purchase

Shipping went without a hitch and I didn't have to pay anything for the shipping, which is one of the reason's why I purchased them! :) They look gorgeous and I am excited to go out and begin to use them. These WILL be my running/walking shoes for getting this almost 70 year young woman back in much better shape! :) Thank you! ;)

Thumbnail of user debrac772
2 reviews
3 helpful votes
August 19th, 2021
Verified purchase
• Updated review

I followed suggestion of ordering up, but shoes were still too small. An email to customer service got me a replacement pair for the cost of overseas shipping only. We'll see when they get here...
As a follow up, I received the shoes and have since donated them. The pain after wearing them for one night at my part-time job was so bad, I wasn't sure I'd be able to get to my car. Was almost in tears. Save your $ and buy American products.

Replaced shoes that were too small “at no charge” (had to pay international shipping) and provided advice on sizing.

Reason I chose this business:

Foot pain relief

Reason I chose this product:

Attractive and promised results

Service
Quality
I followed suggestion of ordering up, but shoes were...
May 31st, 2021
Verified site experience
• Previous review

I followed suggestion of ordering up, but shoes were still too small. An email to customer service got me a replacement pair for the cost of overseas shipping only. We'll see when they get here...

Reason I chose this business:

Foot pain relief

Thumbnail of user ashleyj418
1 review
8 helpful votes
July 8th, 2021

My shoes don't fit, nor do I find them comfortable, so I emailed the company. There's no simple solution, but here are the three that were given to me: 1) keep the shoes that don't fit and pay to have new ones shipped 2) pay to ship back to China, wait 2-3 months, then pay for a 15% restocking fee or 3) don't send shoes back and get a 30% refund.

You've been warned. I wish I'd read a review like this before purchasing, but all I read were rave reviews about the shoes and company, which I now find insanely odd.

Tip for consumers:
Read the fine print before purchasing.

Products used:
None. The shoes don’t fit.

Service
Value
Shipping
Returns
Quality
Thumbnail of user pamelac2196
1 review
0 helpful votes
March 9th, 2024
Verified purchase

Was worry when I found out shoes were coming from out the country but arrived in about 2 1/2 weeks and they have NOT disappointed! If you have foot, ankle, heel, leg, knee, lower back pain it's is definitely worth a try to relieve your pain. I will definitely purchase shoes again!

Thumbnail of user natasham289
1 review
1 helpful vote
October 8th, 2021
Verified purchase

I was hesitant about buying these shoes online. I had seen an ad on Facebook. I read the reviews, looked at the price and realized all i could do was see what they were like. Needless to say…. Great purchase! I've spent quite a few dollars buying different "name brand" shoes that don't feel as good on my feet as these.

Reason I chose this business:

The reviews I read sealed the deal.

Quality
Thumbnail of user destinys73
1 review
0 helpful votes
October 19th, 2021
Verified purchase

Order new tennis shoes for work and they turned out to be super comfortable because I'm on my feet all day long. I ordered slippers the following day and they shipped at the same time so that was fantastic. Both my slippers and my shoes came with bonus insoles which I haven't tried yet but it's nice to have a backup

Quality
Thumbnail of user yelitzae
1 review
1 helpful vote
February 6th, 2024

After weeks of waiting for my order, my postman finally arrives with a piece of paper that they are not releasing the shoes because this company put on a fake mailing label and did not pay for shipping and now expect me to pay when the shipping was free and they are refusing to refund my money!

Tip for consumers:
They are a scam

Products used:
Ordered Local, they are a scam

Service
Value
Shipping
Returns
Quality
Thumbnail of user bernadettes144
1 review
0 helpful votes
December 20th, 2021
Verified purchase

I purchase the sneakers did not know they ran big I ordered 8 need seven and a half

Reason I chose this business:

Because of the reviews in the comfort they said that it gave

Service
Quality
Thumbnail of user rebeccah2380
1 review
0 helpful votes
April 20th, 2024
Verified purchase

I would like for some one to contact me I need tp send these back noone is even responding

Thumbnail of user jeanraer
1 review
0 helpful votes
September 18th, 2021
Verified purchase

I'd been seeing the ads for the Omega Walk shoes on my Facebook feed and I was admittedly skeptical as I 've always preferred the "try before you buy" method, especially when it comes to footwear.
I was pleasantly surprised to get them and find them unbelievably comfortable and well made, well beyond my expectations!... and at such a great price! I will definitely be ordering another pair!

Reason I chose this business:

Looks and price

Reason I chose this product:

Loved the color combination and the promise of comfort! You didn't disappoint!

Quality
Thumbnail of user tiffanyg566
1 review
0 helpful votes
March 5th, 2024
Verified purchase

My feet have really been bothering me but these shoes I wore for an hour and instantly felt my plantar fasciitis ease up.

Thumbnail of user maryannw71
1 review
0 helpful votes
September 5th, 2021
Verified purchase
• Updated review

Easy ordering process, they took longer than I expected to get, my feet hurt the first 3 days I wore them; they've gotten a little better

Reason I chose this business:

Advertising comfort, discount

Quality
Easy ordering process
July 7th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Advertising comfort, discount

Thumbnail of user nickalas
1 review
1 helpful vote
August 25th, 2021
Verified purchase

Didn't realize shipping was from China, it took a long time. The shoes themselves are flimsy and clearly the soles are made of cheap material. They have no traction whatsoever even on concrete or in my own home (think bowling shoes) and have no structural integrity. Meaning they bend and fall off my feet easily.

The colors do match the picture and the sizing wasn't as off as the description says, earning a second star. Thank goodness because after reading emails that I could change the size before it shipped I attempted to and was told this wasn't possible.

I wouldn't mind so much if I'd paid $20. But this isn't what I expected.

They were friendly. However, I specifically got emails saying I could still change the size I had ordered and when I followed the steps to do so was told I could not.

Reason I chose this business:

I thought the picture and description suited what I wanted.

Service
Quality
Thumbnail of user xinamaris
1 review
7 helpful votes
September 7th, 2020

I really love the new omegawalk essentials, its very comfy n my fit, easy to put on and very light weight and will surely buy different color again maybe black or pink. Thank you Omegawalk! :)

Thumbnail of user sharont906
2 reviews
0 helpful votes
August 21st, 2021
Verified purchase

Keep up the good work... Making shoes is not an easy feat/ skill or job. SO. When we shop from our friends and relatives from other overseas and other countries purchased products be prepared for that hiccup. Online. Cute and pretty... In person, you maybe disappointed and wished you'd did better researching for your online sneakers/ walking shoes purchases

They offered me the women's size 11, (2 - pair) .. red and purple ankle boots, instead of me returning the women's size 10 sneakers/ walking shoes .. I thought, not bad .. !!! .. And was ONLY more than pleased and happy too pay the $24.00 for overseas shipping and handling

Reason I chose this business:

I was searching online for a pair of women's
Sneakers and happened upon Omega Walk, Walking Shoes. Took a chance. I would not recommend ordering from an overseas company unless you are in some form or fashion familiar with that company. The sizes are not the same as the size table in the United States. If you are from the US and use too wearing sneakers from the (US). That said. They made me an offer of sending me the booties in women's size 11 instead of returning the walking shoes/sneakers in the size 10 that I ordered. Instead of my usual size 10 (US). WITH me having to pay for shipping. In my case. Was $24.00... SO. In total I received 2 pair of walking shoes/sneakers in a size (overseas 10). For over $35.00. Sent an email to complain about the size 10 not fitting. A few weeks later. Received 2 pairs of women's size 11 booties. That fit snugly... But. However, fit OK. Payed that extra $24.00 for shipping. This was my honest and true experience with Omega Walk, Walking Shoes. Thanks Anyways. Like I previously said... Keep up the good work... Keep it up

Reason I chose this product:

I was online shopping for a pair of women's size 10, sneakers/walking shoes... And happened upon Omega Walk Sneakers and Walking Shoes. Online the product looked nice and interesting. However, I did not know that this was an overseas company. SO, maybe I should have researched this company in depth. We must all be held accountable and except what product we will receive when shopping online from overseas

Service
Quality
Thumbnail of user janicev365
2 reviews
0 helpful votes
April 14th, 2024
Verified purchase

The toes of these shoes are not as wide as the pair I've had for 2 years. Unfortunately I can't wear them and need to return. They are pretty shoes wind more for a person with med or narrow feet

Thumbnail of user susand1777
1 review
0 helpful votes
September 5th, 2021
Verified purchase

Very attractive and comfortable! The reps were very prompt in applying my discount.

My coupon code was not reflected in the final price. I contacted the company, and the discount was immediately applied.

Reason I chose this business:

Omega Walk had the colors and styles I had been looking for.

Reason I chose this product:

Same as above. Thought I would give them a try. Seemed to have a good return policy if they weren't acceptable.

Service
Quality
Thumbnail of user suer804
1 review
0 helpful votes
March 1st, 2024
Verified purchase

I was a little hesitant when it took 15 days to receive, but it was worth the wait. I love them. They fit great. It can be hard to find a proper fitting size 5 and they are so comfortable. They will be great for my vacation.

Thumbnail of user sarahs1817
1 review
6 helpful votes
September 5th, 2020

I am very happy that I found these OMEGA WALK shoes. I use these sneakers every day. They are very comfortable. The shipping is fast as well. The customer service is superb! I highly recommend!

Thumbnail of user lindah5054
1 review
0 helpful votes
April 21st, 2024
Verified purchase
• Updated review

Was excited to find these shoes, I have knee issues and am on my feet all day for my work shift, basically standing in one place the whole shift. Just got my shoes and they fit fine, will know more when I wear them to work, on putting them on, They run just a smidgen small, but I think will be ok. The most painful part of the whole experience was the shipping and never having any good updates on the tracking. Other than that, so far so good.

Was easy, looked for a lot of shoes before I decided...
March 31st, 2024
Verified site experience
• Previous review

Was easy, looked for a lot of shoes before I decided what to buy, and bing bang boom it was done

Thumbnail of user kymberlyn1
1 review
0 helpful votes
July 23rd, 2021
Verified purchase

They feel light yet durable. With enjoy cushion but not too much arch which is great for how much walking I do!

Quality
Thumbnail of user horatioh7
3 reviews
0 helpful votes
December 9th, 2021

Received my order. Everything fit in size. The product is of high quality, no comments. Fast delivery. Thank you. I wish you success!

Thumbnail of user deliam51
1 review
0 helpful votes
May 11th, 2021

I love it this are so comfortable shoes to walk... yes invest In yourself, my feet deserve it because it takes me everywhere I want to go... thank you

Tip for consumers:
Great shoes...I love it .

Products used:
Shoes

Service
Value
Shipping
Quality
Thumbnail of user cassidyy7
2 reviews
0 helpful votes
April 13th, 2024
Verified purchase

Great shoes! Feels like I have no shoes on. Easy shopping experience

Sitejabber for Business

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From the business

Welcome to Omegawalk!
Omegawalk is your one-stop online shop for today's most classic and trendy shoes.

By contacting directly with suppliers, we are dedicated to provide you with the latest fashion with fair price.

We redefine trends, design excellence, and bring exceptional quality to satisfy the needs of every aspiring fashionista.

Business Highlights

  • Prompt customer Service
  • Hassle free Returns
  • Light and Comfortable shoes

Company Representative

Thumbnail of user nirmala2
Susan B.
Customer Care Executive
Typically does not respond to reviews

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3.6
1,008 reviews
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