OO has a rating of 4.29 stars from 213 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OO most frequently mention great prices, customer service, and fast delivery. OO ranks 21st among Discount Shopping sites.
Proactively asks for customer feedback
No critical highlights yet
I'm a huge fan of oo.com.au! Heaps of brands I love at super cheap prices and new sales added daily. Excellent customer service and shipping comes on time or earlier 90% of the time with items coming from all over the world which is awesome. Flat rate shipping is great too, especially when you buy big items that usually cost a fortune to ship! I recommend shopping there!
I ordered something from OO (33369741) 9 days ago, yesterday I was advised it was never shipped. I was advised via an automated message my order would be shipped today and would take a further 7 days. I requested a refund which still has not been processed. No product - No refund - No Service = Scam
I'm a huge fan of oo.com.au! Heaps of brands I love at super cheap prices and new sales added daily. Excellent customer service and shipping comes on time or earlier 90% of the time with items coming from all over the world which is awesome. Flat rate shipping is great too, especially when you buy big items that usually cost a fortune to ship! I recommend shopping there!
I have enjoyed shopping with Oo.com for so long now, and never has there been any problems. I get excited every time I get an email from them. Some people do Facebook, I do Oo.com. For all that I have purchased, I could buy so much more if I had the money. I love everything they sell, and the timeline in which I receive my goods. Nothing is ever broken, and I have never had to send anything back. Best ever.
Product selection is still great with very good offers, delivery times are good and reliable.
Still getting used to the new web site and business model, where brands are not available all the time but promos come and go. I preferred the old site with clear categories rather than having to use the search function, also same products are listed under several links under the categories. It doesn't make them any more special to find the same product under two or three different promotions.
I am an extensive online shopper. Usually happy with OO and their delivery and range of items. However I was supplied the wrong item (girls value pack) instead of the boys one I ordered. I was told I would have an answer within 1-2 business days. 4 days later no update. Feeling frustrated. Wish there was a phone number I could call to get an update. I will send another email today.
I did shopping with this website and every time I've been satisfied with the quality of the products, service and the shipping time which was easy and fast and true to the approx time they give for shipping and you can find whatever you're looking for on this website legit everything. Overall very happy and will definitely shop from Oo again. Thanks!
I have been dealing with Oo.com.au for a long time now, in that time they have been an absolute pleasure to deal with. Pieces are great, service is brilliant and I look forward;
I have been shopping with Oo.com.au for a long time now and I have always had fantastic service from them. Prices are great and goods are always despatched quickly. Communications are spot on as well. I look forward to many more years with Oo!
I ordered 2 items as Christmas presents for my nieces, to be sent directly to them as they live in the country and I will not be seeing them at Christmas. I deliberately processed each item on a different order with the addressee on each one being the respective niece and 'Merry Christmas' so that each package could just be stored away until Christmas day and did not need to be opened and wrapped. I was disappointed to find that both items were sent in one package addressed only to one of my nieces.
Good afternoon, Rochelle. Thank you for taking the time out of your day to highlight this situation to us. I was hoping you could pass your order number on to us, as a reply, so I could pass your feedback on appropriately.
I bought some pillows at a great price and delivery was prompt. Happy to recommend oo.com.au to family & friends
The prices of the products are easily affordable, especially for people on a tight budget, the products are exactly as described and operate without fault and the delivery service is quick and on time.
The products are precisely wrapped, well presented and protected from delivery services damage, the delivery name & address is 100% correct, easily seen and understood.
The service from OO.com is faultless.
I have purchased many items over the years from oo.com.au. I believe everything I have purchased has been good value for money. I have recently purchased sheet sets and a queen bed cover and pillow cases and am awaiting delivery but I know they will be well worth the wait. I wouldn't hesitate in recommending oo.com.au to anyone wanting to buy a quality item at a good price.
I ordered something from OO (*******) 9 days ago, yesterday I was advised it was never shipped. I was advised via an automated message my order would be shipped today and would take a further 7 days. I requested a refund which still has not been processed. No product - No refund - No Service = Scam
Hi Troy, I am sorry that the order has been delayed. I have checked and I can see it has been delivered today. You can track them at https://www.aramex.com.au/tools/track/?l=MP0008278896. Thank you
I have the choice of shopping with all the big retailers, they deliver, even express post if I need it. I'd rather shop through Oo.com.au. I've shopped with them numerous times over the years & had excellent service with the best prices every time. It's a trust & convenience thing now that just makes the whole process of shopping easy for me!
I was happy with my first experience till the product arrived and it was faulty. I don't have the time to go shopping so I saw this as an ideal solution however when the product arrived it was faulty. I was offered a refund but I just do not have the time to send items back so I opted for a discount. I think a full refund should have been offered. I'd like to put this experience behind me and hope my other items on order are not faulty.
Thank you for taking the time to post this review, L B, and for providing your insight into our process. I would be very happy to pass this on to the team, and aim to do better in the future!
I have purchased a number of items from Oo.com.au over the past 4 to 5 years and have never been disappointed with either the product or the service provided by the company. The items I purchased have always arrived without delay, have done the job they were advertised for and the quality was what I had expected - this depended on how much I paid which depended on what I needed the item for. I would recommend Oo.com.au to anyone as a reliable, trustworthy and value for money supplier.
I have purchased so much from OO.com.au for a great many years, firstly where I lived 450ks from nearest town and even since I have moved with everything I could want or need I still purchase heaps from you guys, firstly not once have I ever had an issue with any product and not once has it taken very long to be delivered. Thank You
Oo.com.au will always try to provide the best service to its customers. For the very few times when the item received did not meet description or if delivery was delayed, oo.com.au tried to keep me happy by issuing a small credit for my next purchase or by fixing the order. Their response time to messages is also quite quick. Keep up the good work!
Everything arrived safe, on time, packaged well, and was just as it looked online. Easy to deal with and very happy with the result.
I have no brickbats, only bouquets, for Oo and its service. There is a fantastic range of products offered. Everything I have ordered has been safely delivered in a timely fashion. The flat shipping rate is amazingly cheap and I can track the progress through My Orders. The quality of the products is first rate and the savings have been phenomenal! I wouldn't hesitate to recommend Oo to all my friends and family.
The items I've purchased are great value but are taking a while to reach me... Very much looking foraged to receiving rest of my order, hopefully in time for Christmas. I want to love you oo.com.au... I really do.
And we want you to love us, Mel. That Is why I will be sure to pass on your feedback, and was hoping you could provide us with your order number, so we could look into this for you, and see if we can help in any way (:
Site allows plenty of impulse purchases and the check out system is fast and painless. Product description is well layed out and accurate. Stock levels on site are true to inventory. Always a pleasure. Never had to return anything as everything works or lives up to promises.
I found the service very reliable with a good delivery speed. Very happy and will definitely use again.
Great on-line store with LOADS of bargains. I've purchased a wide range of products from OO.com.au. Goods are always as described, speedy delivery and packed very well.
I was vary of this site but I read reviews and seemed legit. I bought an Xbox one Elite controller on 19th Jan and it's been 7 weeks and still have not received it. I get the same generic answer that it's awaiting delivery from warehouse but not ETA. They won't cancel my order and won't give me a refund. It's such a fraud, take the money and don't deliver.if I don't receive a refund I'll be contacting my bank and department of fair trading. Avoid this site by any means!
Hi there Hassan E, thank you for taking the time to leave us with this review. I would love to take the time to investigate this further for you. We are able to cancel orders before our supplier starts picking and packing parcels. If you are able to provide me with your order number I will happily look into this. Thank you :)
My grandson squealed with delight when he unwrapped his ride on quad bike. Rechargeable battery lasted for hours which is a bonus when the little one doesn't want to stop playing.
Ordered one day, delivered the next. Was very impressed with my online purchase. Goods received in tact and in working condition. Will continue to purchase from OO.com
Hello, Susie. I am sorry to hear our team has not been able to get back to you as of yet. You are most welcome to call us on (02) 8317 5595 to discuss this case with our team, or if you are able to provide us with your order number, we can look into this case for you and get back to you regarding your wrongly received backpack.