• OO

OO

Overview

OO has a rating of 4.29 stars from 213 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OO most frequently mention great prices, customer service, and fast delivery. OO ranks 21st among Discount Shopping sites.

  • Service
    5
  • Value
    3
  • Shipping
    4
  • Returns
    1
  • Quality
    3

Proactively asks for customer feedback

What reviewers want you to know

Positive highlights

  • And customer service is respectful and responsive.
  • No complaints, great items and price, quick delivery.

Critical highlights

No critical highlights yet

How would you rate OO?
Top Positive Review

“Endless possibilities”

Cassandra W.
12/2/16

I'm a huge fan of oo.com.au! Heaps of brands I love at super cheap prices and new sales added daily. Excellent customer service and shipping comes on time or earlier 90% of the time with items coming from all over the world which is awesome. Flat rate shipping is great too, especially when you buy big items that usually cost a fortune to ship! I recommend shopping there!

Top Critical Review

“Scammers! STAY AWAY”

Troy T.
9/2/21

I ordered something from OO (33369741) 9 days ago, yesterday I was advised it was never shipped. I was advised via an automated message my order would be shipped today and would take a further 7 days. I requested a refund which still has not been processed. No product - No refund - No Service = Scam

Reviews (213)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (13) quick delivery (7) delivery times (4) web site (3)
Thumbnail of user cassandraw13
1 review
12 helpful votes
December 2nd, 2016
Verified purchase

I'm a huge fan of oo.com.au! Heaps of brands I love at super cheap prices and new sales added daily. Excellent customer service and shipping comes on time or earlier 90% of the time with items coming from all over the world which is awesome. Flat rate shipping is great too, especially when you buy big items that usually cost a fortune to ship! I recommend shopping there!

Thumbnail of user joanc58
1 review
12 helpful votes
December 2nd, 2016
Verified purchase

I have enjoyed shopping with Oo.com for so long now, and never has there been any problems. I get excited every time I get an email from them. Some people do Facebook, I do Oo.com. For all that I have purchased, I could buy so much more if I had the money. I love everything they sell, and the timeline in which I receive my goods. Nothing is ever broken, and I have never had to send anything back. Best ever.

Thumbnail of user niinam1
1 review
10 helpful votes
December 2nd, 2016
Verified purchase

Product selection is still great with very good offers, delivery times are good and reliable.

Still getting used to the new web site and business model, where brands are not available all the time but promos come and go. I preferred the old site with clear categories rather than having to use the search function, also same products are listed under several links under the categories. It doesn't make them any more special to find the same product under two or three different promotions.

Thumbnail of user susiel13
1 review
14 helpful votes
December 2nd, 2016
Verified purchase

I am an extensive online shopper. Usually happy with OO and their delivery and range of items. However I was supplied the wrong item (girls value pack) instead of the boys one I ordered. I was told I would have an answer within 1-2 business days. 4 days later no update. Feeling frustrated. Wish there was a phone number I could call to get an update. I will send another email today.

Thumbnail of user blakes27
Customer S. – OO Rep

Hello, Susie. I am sorry to hear our team has not been able to get back to you as of yet. You are most welcome to call us on (02) 8317 5595 to discuss this case with our team, or if you are able to provide us with your order number, we can look into this case for you and get back to you regarding your wrongly received backpack.

Thumbnail of user rominar1
1 review
15 helpful votes
December 2nd, 2016
Verified purchase

I did shopping with this website and every time I've been satisfied with the quality of the products, service and the shipping time which was easy and fast and true to the approx time they give for shipping and you can find whatever you're looking for on this website legit everything. Overall very happy and will definitely shop from Oo again. Thanks!

Thumbnail of user ellens56
1 review
11 helpful votes
December 4th, 2016
Verified purchase

I have been dealing with Oo.com.au for a long time now, in that time they have been an absolute pleasure to deal with. Pieces are great, service is brilliant and I look forward;
I have been shopping with Oo.com.au for a long time now and I have always had fantastic service from them. Prices are great and goods are always despatched quickly. Communications are spot on as well. I look forward to many more years with Oo!

Thumbnail of user rochelles13
1 review
13 helpful votes
December 2nd, 2016
Verified purchase

I ordered 2 items as Christmas presents for my nieces, to be sent directly to them as they live in the country and I will not be seeing them at Christmas. I deliberately processed each item on a different order with the addressee on each one being the respective niece and 'Merry Christmas' so that each package could just be stored away until Christmas day and did not need to be opened and wrapped. I was disappointed to find that both items were sent in one package addressed only to one of my nieces.

Thumbnail of user blakes27
Customer S. – OO Rep

Good afternoon, Rochelle. Thank you for taking the time out of your day to highlight this situation to us. I was hoping you could pass your order number on to us, as a reply, so I could pass your feedback on appropriately.

Thumbnail of user helenc89
1 review
0 helpful votes
December 2nd, 2016
Verified purchase

I bought some pillows at a great price and delivery was prompt. Happy to recommend oo.com.au to family & friends

Thumbnail of user vickil27
1 review
0 helpful votes
December 21st, 2016
Verified purchase

The prices of the products are easily affordable, especially for people on a tight budget, the products are exactly as described and operate without fault and the delivery service is quick and on time.
The products are precisely wrapped, well presented and protected from delivery services damage, the delivery name & address is 100% correct, easily seen and understood.
The service from OO.com is faultless.

Thumbnail of user dianas99
1 review
10 helpful votes
December 2nd, 2016
Verified purchase

I have purchased many items over the years from oo.com.au. I believe everything I have purchased has been good value for money. I have recently purchased sheet sets and a queen bed cover and pillow cases and am awaiting delivery but I know they will be well worth the wait. I wouldn't hesitate in recommending oo.com.au to anyone wanting to buy a quality item at a good price.

Thumbnail of user troyt156
2 reviews
1 helpful vote
September 2nd, 2021

I ordered something from OO (*******) 9 days ago, yesterday I was advised it was never shipped. I was advised via an automated message my order would be shipped today and would take a further 7 days. I requested a refund which still has not been processed. No product - No refund - No Service = Scam

Thumbnail of user blakes27
Customer S. – OO Rep

Hi Troy, I am sorry that the order has been delayed. I have checked and I can see it has been delivered today. You can track them at https://www.aramex.com.au/tools/track/?l=MP0008278896. Thank you

Thumbnail of user emmao8
1 review
9 helpful votes
December 20th, 2016
Verified purchase

I have the choice of shopping with all the big retailers, they deliver, even express post if I need it. I'd rather shop through Oo.com.au. I've shopped with them numerous times over the years & had excellent service with the best prices every time. It's a trust & convenience thing now that just makes the whole process of shopping easy for me!

Thumbnail of user lb81
1 review
10 helpful votes
December 2nd, 2016
Verified purchase

I was happy with my first experience till the product arrived and it was faulty. I don't have the time to go shopping so I saw this as an ideal solution however when the product arrived it was faulty. I was offered a refund but I just do not have the time to send items back so I opted for a discount. I think a full refund should have been offered. I'd like to put this experience behind me and hope my other items on order are not faulty.

Thumbnail of user blakes27
Customer S. – OO Rep

Thank you for taking the time to post this review, L B, and for providing your insight into our process. I would be very happy to pass this on to the team, and aim to do better in the future!

Thumbnail of user joyt24
1 review
11 helpful votes
December 2nd, 2016
Verified purchase

I have purchased a number of items from Oo.com.au over the past 4 to 5 years and have never been disappointed with either the product or the service provided by the company. The items I purchased have always arrived without delay, have done the job they were advertised for and the quality was what I had expected - this depended on how much I paid which depended on what I needed the item for. I would recommend Oo.com.au to anyone as a reliable, trustworthy and value for money supplier.

Thumbnail of user julieannes
1 review
10 helpful votes
December 2nd, 2016
Verified purchase

I have purchased so much from OO.com.au for a great many years, firstly where I lived 450ks from nearest town and even since I have moved with everything I could want or need I still purchase heaps from you guys, firstly not once have I ever had an issue with any product and not once has it taken very long to be delivered. Thank You

Thumbnail of user debbiek42
1 review
13 helpful votes
December 22nd, 2016
Verified purchase

Oo.com.au will always try to provide the best service to its customers. For the very few times when the item received did not meet description or if delivery was delayed, oo.com.au tried to keep me happy by issuing a small credit for my next purchase or by fixing the order. Their response time to messages is also quite quick. Keep up the good work!

Thumbnail of user gwynnep
1 review
0 helpful votes
December 2nd, 2016
Verified purchase

Everything arrived safe, on time, packaged well, and was just as it looked online. Easy to deal with and very happy with the result.

Thumbnail of user janc72
1 review
10 helpful votes
December 2nd, 2016
Verified purchase

I have no brickbats, only bouquets, for Oo and its service. There is a fantastic range of products offered. Everything I have ordered has been safely delivered in a timely fashion. The flat shipping rate is amazingly cheap and I can track the progress through My Orders. The quality of the products is first rate and the savings have been phenomenal! I wouldn't hesitate to recommend Oo to all my friends and family.

Thumbnail of user melw26
1 review
1 helpful vote
December 20th, 2016
Verified purchase

The items I've purchased are great value but are taking a while to reach me... Very much looking foraged to receiving rest of my order, hopefully in time for Christmas. I want to love you oo.com.au... I really do.

Thumbnail of user blakes27
Customer S. – OO Rep

And we want you to love us, Mel. That Is why I will be sure to pass on your feedback, and was hoping you could provide us with your order number, so we could look into this for you, and see if we can help in any way (:

Thumbnail of user vaughank
1 review
7 helpful votes
December 2nd, 2016
Verified purchase

Site allows plenty of impulse purchases and the check out system is fast and painless. Product description is well layed out and accurate. Stock levels on site are true to inventory. Always a pleasure. Never had to return anything as everything works or lives up to promises.

Thumbnail of user paulm356
1 review
8 helpful votes
December 2nd, 2016
Verified purchase

I found the service very reliable with a good delivery speed. Very happy and will definitely use again.

Thumbnail of user karenw171
1 review
1 helpful vote
December 2nd, 2016
Verified purchase

Great on-line store with LOADS of bargains. I've purchased a wide range of products from OO.com.au. Goods are always as described, speedy delivery and packed very well.

Thumbnail of user hassane7
1 review
16 helpful votes
March 8th, 2017

I was vary of this site but I read reviews and seemed legit. I bought an Xbox one Elite controller on 19th Jan and it's been 7 weeks and still have not received it. I get the same generic answer that it's awaiting delivery from warehouse but not ETA. They won't cancel my order and won't give me a refund. It's such a fraud, take the money and don't deliver.if I don't receive a refund I'll be contacting my bank and department of fair trading. Avoid this site by any means!

Thumbnail of user blakes27
Customer S. – OO Rep

Hi there Hassan E, thank you for taking the time to leave us with this review. I would love to take the time to investigate this further for you. We are able to cancel orders before our supplier starts picking and packing parcels. If you are able to provide me with your order number I will happily look into this. Thank you :)

Thumbnail of user theresee2
2 reviews
0 helpful votes
December 20th, 2016
Verified purchase

My grandson squealed with delight when he unwrapped his ride on quad bike. Rechargeable battery lasted for hours which is a bonus when the little one doesn't want to stop playing.

Thumbnail of user cristinal10
1 review
0 helpful votes
December 2nd, 2016
Verified purchase

Ordered one day, delivered the next. Was very impressed with my online purchase. Goods received in tact and in working condition. Will continue to purchase from OO.com

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Thumbnail of user blakes27
Customer S.
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