Opentip Store

Not everything is bad but you def have to shop to make sure you get the correct sizes construction aprons and barber capes run very small; returns are also hard and out of pocket

Was not familiar with Opentip so I was worried because I've been taken with off the cuff companies before and had to fight hard to get my money back. Lucky for me this was not the case. Opentip delivered!

I tried to buy a Though built tool bag at selling price 96$US free delivery (VT, US) but when checking out price changed to 275$ us dollars! What a scam

I purchased 24 Gilidan 2400 Ultra Cotton long sleeves tee's from Opentip. The tees arrived with an overbearing smell of ink. The are marketed as soft cotton, they had the feel of thin burlap. When held up to the light you could see through them. The hems were not stitched properly. When I contacted Opentip to return the goods they gave me a three day run around. I failed to read the reviews of this company before making my purchase. They clearly earned their rating.

We have purchased t-shirts in the past from them for our printing company to put our logo on without issue in the past so I thought I would order some promotional items and have them printed from them for a trade show. BIG mistake. With exception of 1 item they did not have it, then over a week long period I was told over and over that multiple items after they said they would have them they did not so we were running out of time to receive the items in time for our show. If they chose replacement items they were either nothing like what I had originally picked or 2 - 3 times the amount of what I had originally picked. Instead of picking up the phone and calling me to discuss options I received 10 emails in a 7 day period. This is something that we could have spoken on the phone about, chose one and then had a back up plan if one was not available. TERRIBLE TERRIBLE customer service. We definitely learned our lesson and will not order from them ever again for our promotional needs.

I got a great deal on the torque wrench I ordered. It arrived promptly and in perfect condition

From the original order to the end product, the price more than quadrupled with the nickel and diming. They ask for money up front and then send you a pic of the proto type, looks like garbage, to improve the tread count, add money, to move the writing on the side back a bit (who puts side wording near the front?), another 3 bucks a hat to move a piece of equipment a few inches, been going on a month now, the worse ever.

Received hats that appear to be knock-off Richardson hats. Inside plastic on these hats will cut your head when removing the hat. We've never had this problem with any Richardson hats before, and never had problems with OpenTip before. Sent samples back to them and they still will not admit that these hats are defective. Anyone trying these hats on can see/feel that they are defective. The black part (shown in photo) is almost equivalent to chicken wire! Buyer beware.

No customer service phone number! I Order 3 cases of ice cream cones, they were all broken, I've been trying to get a refund for damage item, for two months. They gave me the runaround the times I've emailed them.
I will never recommend or do business again with this company.

Products returned due to size. Ordered size small coveralls and they were big enough to fit my husband who wears a large!
No customer service phone number! Return instructions were ridiculous with NO RETURN LABLE.
Not only do you not get your shipping cost back with a refund but it cost me over $29 to ship the items back! That is more than the purchase price of 2 of the coveralls.
I will never recommend or do business again with this company.

I bought 3 inch foam balls and they came in 2 inch and they charge me $30 and they are lighter than feathers and nothing as advertised

Recently I bought something that I had been looking for for a long time and they had it exactly as I wanted it and I ordered it, when it arrived they sent me in a color that was not the one I ordered. I wrote to them and they accept it back at the cost of me paying for shipping when it was their mistake.

I did receive some very badly needed food items, but only about half of my order was ever sent. The other half was never sent, and after several weeks I asked to be refunded. They refunded me for my items, but refunded only $8.00 of my $108.00 shipping fee. The heaviest part of my order was never sent.

No delivery, never any answer why the warehouse did not ship…. Do not order here bad processes and customer service

This website sells items that are not in stock. They make you wait for weeks while giving you the runaround saying that it's on back order. And then when you ask for a refund… They do not refund you. I had to call my credit card company to initiate a claim. Buyer beware!

I ordered two bras from here two months ago but they've never arrived and they are not helpful when I make an inquiry. They just tell me to be patient and use their tracking, which shows nothing. It indicates my package hasn't moved in five weeks. I don't know if I'll ever see my money or order again. I guess I can try going through my credit card company to get my money back and hope it works.

Do not buy anything from this website. They will send you something you didn't order instead, hoping you won't care. Then they will claim it has been discontinued, but there website still shows it's advertised. Don't get scammed from this shady web store!

I ordered 4 footplates from opentip for $32.77 each. It took more than 2 weeks for them to arrive and when they did there was only 1 in the box. I immediately called their customer service number (it was actually a call center in Asia) to notify them of the error. After 10 minutes on the phone with them I was left with a promise of a follow up email. Their eventual response was "Our warehouse confirmed with us that this order did ship complete. Box weighed 10lbs". I looked at the box and it did indeed say 10 lbs but when I weighed it myself it only came to 2.2 lbs. The box wasn't even big enough to hold 4 footplates!

Based on their response, I no longer believe that this was an error. I think that they deliberately shipped me only 1 footplate and pocketed the difference in cost.

Absolutely terrible experience. Ordered this over two months ago, and it still has not arrived. It has been ‘lost in transit' for over a month and customer care still won't do anything about it. I bought a large item prior to my bathroom renovation and it never arrived, leaving me without a shower rail for 6 weeks and my new bathroom floors full of water whenever I shower as I've been hoping it would arrive week to week. Nothing. Next step to get my money back will have to be chargebacks and fraud paperwork as this is no better. Customer care absolutely useless and robotic as well and couldn't care less to help. Don't use this website. I never leave reviews but this experience has been diabolical and a total waste of time, money and energy for me. Do better!

They offered up a great deal on a pair of boots. I ordered them, heard nothing for a week and then received an email saying the order was canceled because the product was out of stock. Should have bought from a reputable place.

Terrible company to do business with. Stay away if you know what's good for you. I do a lot of on line shopping and most of my experiences have been good. Enter Opentip. They sent me the wrong item and I am responsible to pay for the return shipping. Their current average rating is a 3.7. I'm surprised it's that high. It should probably be more like a 1.2.

They can't be trusted with small purchases even more so with the big ones. I've never had to look for a package this hard unti Opentip. Don't buy from them!

Placed my order then waited 10 days for Opentip to tell me the product was now discontinued and they had canceled my order.
Supplier estimated dispatch was 3-6 days.
Poor communication from supplier and Opentip. Will not be ordering from this company again.