Optyca

Please DO NOT order from this company. If I could rate them 'minus' stars I would. Over 6 weeks and I still haven't received my prescription glasses. When I tried to cancel and request a refund, they ignored me for nearly a week, then confirmed the cancellation, but with loss of half of the money paid due to their 'cancellation policy'. Have instead asked them to ship at this point as the glasses are supposedly ready, but still no shipping confirmation received. Annoyed.

I purchased a pair of gucci sunglasses from the company because they were 150$ cheaper on their website. I paid the 45$ for expedited shipping to canada. After the week had past of not receiving them I contacted them for additional information regarding a tracking number. They did reply fairly quickly but excuses
Were made. After checking the status of the order with canada post, that is who takes over from usps they informed me that they were in fact sent standard not expedited.

At this point I sent a very unhappy email and threatened to file legal action with my credit card based on false advertising and shady business practices. The next day I received a full refund for the shipping cost and an apology from the company.

The package was held up at canada customs for over 2 weeks... that was the reason for the delay so I'm not sure if they are incompetent and filled the paper work out wrong as well. Lol the package has been released now but canada customs and I should receive them within a week. I will update on the quality of the product upon arrival.

So if you really want to save money and have time to follow these guys around for a couple weeks then buy them and expect the worst. Otherwise I would stay away from this company.

The glasses are about the best we've gotten. Beats out the drug store versions by a mile. Clear comfortable and the lenses don't pop out the way cheaper glasses do. We would recommend these sunglasses highly. BTW- They came very fast and well packed.

I ordered a high end French eyeglass frame. The price was half of what it was in a local optical shop. Frames took a little over 2 weeks to arrive, but that's only about a week longer than the optical shop promised. I emailed customer service twice and they were very responsive. Would definitely buy from this company again. I only ordered the frame, not Rx lenses, and was happy to wait an extra week to save over $300!

Optyca sent me the incorrect prescription, which I had reviewed by my Opthamalogist. I sent it back in accordance with their policy... over the next 3 months, they would not return calls (or emails) and whenever I did actually find someone to answer the phone I was given incorrect information. After 3 months, I'm still no closer to getting my glasses or a refund! Absolutely avoid this site!

Ordered 2/24/13 credit card charged $251.00. Sent the wrong frames 4/1/13
Returned for exchange and have not as of today received my purchase.
Forget trying to contact these people/customer service. They are scam artists
I'll be contacting the attorney general of new york and my attorney. Suggest all that
Have been taken by these people to do the same.
Need to put Optyca out of bussiness
Buyer BEWARE

Optyca is the WORST! They ripped me off for over $600.00. They are a bogus buissness. They scam the system too. They don't list a legitimate buissness address so you can't sue them either. I believe in karma. Everyone at this company will pay dearly one day. STAY AWAY

LOVE LOVE LOVE THIS COMPANY! THEY HAVE THE BEST SELECTION OF EYEGLASS FRAMES! THEIR CUSTOMER SERVICE IS OFF THE CHART FANTASTIC! ALSO IF YOU ARE LOOKING FOR ANY KIND/STYLE OF EYEGLASS FRAMES, ASK THEM FIRST, THEY WILL FIND THEM FOR YOU AND USUALLY AT A FANTASTIC COMPETITIVE PRICE! CAN'T SAY ENOUGH GREAT THINGS, FIVE STARS ALL THE WAY! HIGHLY HIGHLY RECOMMEND THIS SITE :)

These are beautiful and chic women's eyeglass frames. My order arrived very timely and the product was very well packed and included some extras like superior cleaning cloths and a beautiful, sleek case. I wished not to have had to return these frames but they were a tad big for my face size. I am looking to order another Gucci frame from this company in a slightly smaller size.

I saw these sunglasses at the mall. The price was $315 before tax. Found them here for almost half the price! The sunglasses are exactly the same! It arrived fast and was overall a great experience. Thank you. Definitely will order more in the future.

Stay away from this company. I ordered a pair of glasses. They were backordered (read the other posts -- this is their way of doing business). Then after waiting some time, I decided to cancel the order. They didn't give me a refund. I called back twice. They were dismissive and told me to wait my turn on the refund list. Get this: then after some weeks they sent the glasses and tried to claim that my credit card complaint was not valid. These guys are scam artists.

Sunglasses were received before estimated delivery date. Sunglasses were lovely but were too large for my face. Seller responded within hours to my email inquiry. I ended up returning. Seller issued refund promptly. Would buy from this seller again.

If you want a pair of glasses "optyca" is your best shot. Honest and true to their word. Excellent service, shipment arrived before time and was exactly as described. Would do business with again anytime and definitely recommend to others, thanks.

ORDER # *******‏. Buyers proceed with caution. I think I may have made a rookie mistake with this one in not carefully going through all of the reviews and doing thorough research. I do 90% of my shopping online and have for years so shame on me. Honestly, there are always one or two reviews that are negative so it is always a judgment call. However, I also did not test the customer service number, email response time, BBB rating or check the physical address. At this point I am extremely frustrated with this company. I placed my order on June 20th. When I was checking my online statement and noticed my card was charged and did some more in depth research on the company online which made some bells go off. In not being able to reach them by phone for a couple of days – always puts me in to voice mail, I sent an email inquiry on the 29th as it was noted on their outgoing message that faster response times were to be had via that channel. I noted my concerns and politely requested clarification on when I should receive my glasses given the fact I saw a response from Optyca to a negative review stating they did not charge before shipment. After following up with a phone call two business days from original send I received a very polite repose apologizing for the delay which noted that the phone system had been down, they were working through large amounts of email and my glasses were in the lab and should ship soon. The response did not address the screen shot showing the response that customers would not be charged before shipment, not did it really address the specific timeframe. My follow on inquiry for specific shipping timeframe has remained unanswered since the July 4th. As have my additional two follow up emails and my three voicemails – no matter when I call during business hours it goes in to vm. In my written and voice mail follow up today I communicated that I expect to receive clarification on when I should expect to receive my shipment by close of business tomorrow or I will trigger actions accordingly with the assumption they are not a legitimate business. I do not have the time or patience to do business with anyone that cannot be bothered to respond in 72 hours, much less a week. So, at this time I cannot recommend as it is not clear if I am being bamboozled or if they are just overwhelmed. I will update my review accordingly should things turn around as well post updates as this plays out.

UPDATE: As you can see from my comments I received the requested specific detail on when my order would ship 2 weeks after initally requesting this information. I never received a call back or was able to reach a person live. Since they actually delivered my glasses I have bumped my rating to 3 as they delivered what I paid for. However, their customer service is far below average in regard to response times as I am sure you gathered from the overall review - 1 star rating here. This the first time I had to ever threaten a vendor with dispute to get a clear answer. It is a shame as if I had received a more specific answer to my initial inquiry or delivery within expected timeline, this would have been a much different review. Hopefully Optyca will take this feedback to heart and make some changes which will allow them to grow their business before the negative feedback overtakes them.

So happy I found this site on google, I got authentic Tom Fords for almost half the retail price. Also, they arrived way sooner than expected and beautifully packaged. Will recommend to others.

Even tho it took a little longer then expected (although well within the allotted time frame) for the package to arrive. From the date of purchase, the package took 8 business days and was sent from NYC to Washington DC. As for the product, it was perfect and exactly as described. It was also securely packed for safe shipping with all original documentation and with a protective sunglass case.

I am incredibly impressed and pleased with my service from optyca. I ordered frames and they were on my doorstep four days later. I was not expecting them to arrive so soon. The Tiffany & co frames are exactly what I expected. I would recommend this company to anyone looking to purchase quality frames at a fantastic price. Thank you so much optyca!

Amazing sunglasses! They arrived exactly as described and in mint condition! Extremely satisfied with my purchase. They also arrived two weeks earlier than expected! Very happy customer :)

These guys are phenomenal! Contacted me very quickly when the item was thought to be out of stock AND obsolete... they confirmed with the manufacturer. Then they were able to locate one last pair of sunglasses and got them to be in the original time frame as well. Awesome, great firm. Thanks!

Wonderful experience, product got here before expected and the glasses themselves look twice as nice as the picture depicts (you'd have to see them on a model to see how great they look. They were well-packed which is very important with this type of stuff. Much appreciated!

Beautiful sunglasses, I bought for my husband for Father's Day and he loved it. Very fast delivery, thank you!

My Cocoons Sunglasses arrived way before the estimated time. Fast Shipping. They were packaged really well and they are an outstanding product. Thank you optyca! I will purchase from you again!

Received by estimated delivery date, and packaged very well. Eyeglasses are legit- i compared them to a local retail store that had the same pair in stocks and all is equal, EXCEPT the lens case that my pair came with is different [it is normal that manufacturers have different style cases]. I actually liked my case better.