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Orbitzforbusiness.com has a rating of 1 star from 1 review, indicating that most customers are generally dissatisfied with their purchases.
In my continuing Orbitz saga, the latest outrage. The airline canceled my flight. I went to Orbitz to see that they had credited my account for the canceled flight, which had (with a fight) been purchased with credits from a previous transaction. Customer service told me I needed an itinerary number. It was on the confirmation they sent me when I booked the flight. I gave it to them. It referred to a PAST flight from last June! They told me they couldn't help me because I couldn't provide a correct itinerary number, which their system had sent to me! There was no credit for the canceled flight. After a lengthy 'discussion' and threats of escalation, they found my canceled flight and restored my credits. I can't wait to see what happens when I next try to use those credits. Their policies and practices are geared toward keeping your money and making it extremely difficult to use credits.
In my continuing Orbitz saga, the latest outrage. The airline canceled my flight. I went to Orbitz to see that they had credited my account for the canceled flight, which had (with a fight) been purchased with credits from a previous transaction.
Customer service told me I needed an itinerary number. It was on the confirmation they sent me when I booked the flight. I gave it to them. It referred to a PAST flight from last June! They told me they couldn't help me because I couldn't provide a correct itinerary number, which their system had sent to me! There was no credit for the canceled flight. After a lengthy 'discussion' and threats of escalation, they found my canceled flight and restored my credits. I can't wait to see what happens when I next try to use those credits. Their policies and practices are geared toward keeping your money and making it extremely difficult to use credits.
Tip for consumers:
Avoid this site entirely. They are thieves. When you hit a bump, document every conversation and be insistent when they fail to satisfy. Ask to speak to a supervisor or a legal representative who is authorized to satisfy your request. Don't give up. But best is to avoid them entirely.
Products used:
Airline flight
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