Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.
Claim Your BusinessPanera Bread has a rating of 1.52 stars from 476 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Panera Bread most frequently mention customer service, chicken sandwich, and grilled cheese problems. Panera Bread ranks 303rd among Restaurants sites.
No positive highlights yet
I love this place so much, especially the iced coffee, me and my baseball "teammates" aka lovers come here often and get the rice bowls
Food did not match the menu pictures or the TV ad. Very deceptive advertising. Chicken sandwich was a tiny piece of burnt chicken, 1 small piece of wilted lettuce, no flavor good or bad. Too expensive. So disappointed, will never eat there again. If you have never been there, good luck finding your way around. No staff member offered any assistance. The pink lemonade tasted like a powdered mix and burned my throat.
I've been at Panera customer for 15 years and even worked at the Waltham location. I love my cinnamon crunch bagel but it takes an average of 22 minutes to get it split and toasted because my order goes to the back of the line. My coffee was cold again and they were out of cream, again. I've opened up three Panera stores in our region as a former employee. This is a sad experience.
We paid $14 for a small bowl of teriyaki chicken and broccoli Bowl we paid $7 for one small scoop of chicken and rice the price there is ridiculous it is not worth the food that's for sure you guys need to lower your prices because your food's not worth it. Like someone else said we paid $35 and were still very hungry.
We paid $8 for an order of Mac and cheese and got one ladle sized scoop… so small it was absolutely unbelievable. The broccoli and cheddar soup used to be really good… but now it just tastes like slime, salt and chemicals pretending to be cheese. We spent $43 and left hungry. I will never give these thieves another cent of my hard earned money. If I could leave zero stars, I would. These crooks need to be put out of business!
Products used:
Food
Darius is the new manager at the Panara bread on 98th & University.
I was sick and didn't want to expose myself by coming in to grab my food. Bc it was New Year's Day, I believe the drive thru was not an option so I called and they made an exception and brought my order to my car. Darius, the new manager, not sure if I am spelling his name correctly but would not take my card or payment for the meal. He just said it was free! And told me to have blessed day! Oh my word. That is a great way to start the new yr! Being sick over the holidays was a bummer, and I didn't have the strength to go to the store and buy ingredients and make chicken soup. But Darius gave me and my husband would needed dinner after work, two free meals, on the house! I'll be shopping at this particular Panara breads from now on! Bless you Darius!
Products used:
Panara breads food
Been too long since our last to-go order from our local, Ann Arbor Panera. Loved the salad; very generous with the fruit. The large portion is LARGE. Very nice Associates in the Store at this location on Eisenhower Parkway. So happy about our order that I just bought a $100 Panera Card for myself on the Panera website. 20% off on that card because of Father's Day!
Had a chance to try the Greek Salad and I was greatly disappointed, what you get for the money looks like they're not even trying, I hate to see any business close but I'm afraid that's eventually what will happen with Panera if they don't change their corporate culture
Products used:
Salad
Went to Panera Bread in Village Walk location in Henderson NV and ordered a Bacon Egg Breakfast Sandwich, when I finally got my order, the bacon was burned and over cooked, when I asked if I can have a better Bacon, a Manager named Dylan, with no Customer service personality stated that, that's how we cooked our Bacon.
It doesn't even get a star!
I had a piece of hair in my sandwich at Plainville Massachusetts location today. She didn't even say sorry, rolled her eyes and I went to the front to complain! Worse experience I have ever had. I know it's the holiday season, BUT say sorry about the hair don't roll your eyes at me!
Front end did great and gave me a full refund of my u pick 2, and said sorry, believe they made her wear a hair net, because she kept flipping her hair still!
Ridiculous! I won't be back.
Tip for consumers:
The lady putting the food out with black hair should be fired for not even caring and keep flipping her hair !
They should have stuck to their original vision. They have expended the menu to the point of needing to sacrifice fresh quality items to alot of processed junk. Bread is still great, at least what I've recently tried. Ordered a roasted turkey sandwich. Nice thick cut italian bread, tomato slices, red onion, some mixed greens on top of highly processed " turkey". Like the really cheap lunch meat at the grocery. So I tossed the turkey and had a veggie sandwich. Last visit for me Panera
This place was so bad I wanted to throw up. It was so expensive for 4 people. Never go here unless you want some trash $#*! food.
Tip for consumers:
Dont go
Products used:
Middle finger
I recommend Panera Breads flat bread pizza because the sauce is extraordinary and blasting with flavor. When you take a bite of the pizza you feel like your in heaven! The pizza is very filling and can fill you up when your starving. I recommend the cheese pizza other than pepperoni.
Sincerely your friend, Alfredo.
If you want a bread sandwich this is the place. My wife and I both got the Black Forrest Ham & Gouda Melt. It was a couple of the thinnest pieces of ham you have ever seen, folded over with a mist of sprayed on gouda cheese on a baguette so dense and tough that I was happy that I didn't pull out some teeth eating it. In today's world of fast food where they mainly want to sell you bread. Panera takes it to a whole nother level.
A mom friend of mine was FIRED because the manager at Panera didn't want to have to cover her shifts when she went on maternity leave. NOT ONLY THAT, the manager complained about having to find a bigger uniform to fit her pregnant belly! The manager said, and I quote,"I had to go to the big people store just so your belly wouldn't be hanging out." Their food sucks, their customer service sucks and the people working there SUCK!
I ordered the Mediterranean Bowl with Chicken with extra chicken for pickup. After picking up my order, taking it back to work and opening the bowl, it was disgusting. They put all the wet ingredients as extra and NOT the chicken. My food was DROWNING in hummus, the tahini dressing, and Greek yogurt. It was completely inedible and I had to throw it out. Unfortunately, I couldn't take the order back to the store because of 1. Inconvenience and 2. Time and distance. I don't know if I'll be ordering from this store again. It was a waste of time and money.
Being a worker there is hard especially when working with those teenagers. All you hear at night is $#*! talk against the customers and other employees. I don't work there but I know the baker and they say very terrible things about her and call her names. As well as the customers I've had to pick up my friend a couple of times at night and she has came out crying. They know my name and they make fun of my name as well. Chillicothe, ohio cafe is the worst I've been to.
Had the mac& cheese with bacon, and it was horrible, could only eat Half of a small serving, considering the prices charged very disappointed
1/2 a turkey sandwich with ONE tiny piece of turkey for $15.30? Really? You've got to be kidding! You can get a way better deal anywhere else. Never ever will I go back!
Pathetic service. Bread for Sandwich / bread for soup is always finished before an hour. They just don't care when we tell them.
The full turkey/bacon sandwich ($11.89) not even near its value per protein inside! Too much salad as filler. The Napa Chicken almond half sandwich, a disaster. Barely found couple of pieces of chicken! Wow! Soups too watery.
$35 order shouldn't even cost $20.
Too much water & salad as fillers. Mobile pick-in order took 7 extra minutes to complete. Can't go again...
Went to Englewood Ohio Panera for quick lunch. Ordered new bacon avocado melt sandwich…. Only some bacon bits on sandwich and some avocado Thought it would at least have slices of bacon…. Not worth it.
I don't know why I keep coming back! My order is never right. I'm not asking for anything special. Just a breakfast sandwich ( no substitutes) as is. I get ham instead of sausage or different bread. My sweet husband who goes to pick it up does a quick check of the food. Why do I punish myself? I guess I always think they will get it right. Maybe 3 times this year they got my order right. I should have at least 8 free sandwiches from this year alone. Awful awful awful!
I have to say, I enjoyed the atmosphere, but disappointed in my order. I had soup in the bread bowl. I would like to know, the bread that was remove, why wasn't it on my plate. I actual had 7 teaspoons of soup, not much for the money that was spent. My strawberry mint lemonade tasted like water and not even a taste of mint. My recommendations try given people the bread from inside to help fill them, and put soup to top of the bowl. Add mint and some sort of sweetener to lemonade, and this order would have been the bomb.
Products used:
Panera Bread
Went to the East Madison location. I appreciate fresh food however 40 minutes to make 2 simple sandwiches that were exactly the same is ridiculous. Makes me wonder if they have to butcher and process the chicken right in the restaurant. I went through the drive though and sat in the parking lot forever.
Tip for consumers:
None
Products used:
Sandwiches
You'd think with all the great music out there they could have some consistently good music, but no. So much of the new stuff is not.
I have ordered the Southwest Cesar Salad Many times... They always forget something... avocado, tortilla strips, grated cheese...?
Rules of the Road Our Facebook page is a place for you to engage with each other and with Panera Bread. We want to hear from our Facebook fans and we encourage you to leave comments, post photos, videos and links but we have some? Rules of the road? ...
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.