• PapaJohns UK

PapaJohns UK

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Overview

PapaJohns UK has a rating of 2 stars from 4 reviews, indicating that most customers are generally dissatisfied with their purchases. PapaJohns UK ranks 88th among Food Delivery sites.

  • Service
    2
  • Value
    2
  • Shipping
    1
  • Returns
    1
  • Quality
    2
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
How would you rate PapaJohns UK?
Top Positive Review

“Good value”

m d.
11/15/21

I find them good value (With lunchtime deals) and taste good. Also if they deliver it late they give free products eg a soft drink

Top Critical Review

“Cold pizzas”

Dav M.
10/23/23

Ordered online on the weekend. Arrived 90 minute after ordering and this was 60 minute after the tracking said "cutting and checking". Store took 25 minutes to answer the phone and told me was very busy but my order was on the way now. Took a further 25 minutes even though we are less than 10 minutes from the store. Contacted papa johns. Their response was tough that you received lousy cold food so here's a pizza (we ordered 2 pizzas and sides) as goodwill. For something so poor we should have received a refund After chasing and pushing our goodwill pizza was replaced with a refund. Usual generic apology.

Reviews (4)

Rating

Timeframe

Other

Thumbnail of user davm9
2 reviews
0 helpful votes
October 23rd, 2023
Verified purchase

Ordered online on the weekend. Arrived 90 minute after ordering and this was 60 minute after the tracking said "cutting and checking". Store took 25 minutes to answer the phone and told me was very busy but my order was on the way now. Took a further 25 minutes even though we are less than 10 minutes from the store.

Contacted papa johns. Their response was tough that you received lousy cold food so here's a pizza (we ordered 2 pizzas and sides) as goodwill. For something so poor we should have received a refund

After chasing and pushing our goodwill pizza was replaced with a refund. Usual generic apology.

Service
Value
Shipping
Returns
Quality
Thumbnail of user shirleyb32
1 review
1 helpful vote
September 17th, 2014

I ordered two large pizzas for the very first time on 17th September 2014, I usually have pizza from pizza hut which I love but the family thought we would have a change so we decided to try papa johns what a mistake that was it was the worst pizza we have EVER had in my 47years on this earth, I rang to complain and ask dem to come and change the pizza they answer was they cant and they is nothing they can do about I was furious after this reviwe I will be ringing they head office, the pizza didnt hardly have any topping I asked for barbecue base which inst2ead they pored the bbq sauce on top of the pizza it was disgusting it also looked like they stood in another room and threw the cheese and topping on it I will advice anyone NEVER BUY from PAPA JOHNS unless you want money to throw away they are un professional ppl

Thumbnail of user mikee163
2 reviews
0 helpful votes
June 28th, 2018

Took them ages to deliver my order. Somehow managed to forget the drinks. I would suggest to buy take away or eat at the store, as of my experience the usually tend to forget something. Need to be controlled.

Thumbnail of user md602
3 reviews
5 helpful votes
November 15th, 2021

I find them good value (With lunchtime deals) and taste good. Also if they deliver it late they give free products eg a soft drink

Service
Value
Quality

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