• Bookmark

    Parcelnet.co.uk

Parcelnet.co.uk
Corporate Values

Overview

Parcelnet.co.uk has a consumer rating of 1 star from 1 review indicating that most customers are generally dissatisfied with their purchases.

View ratings trends
See all photos
How would you rate Parcelnet.co.uk?
Top Critical Review

“Parcelnet is Hermes UK and they admit to deliberately "destroying" my property”

Stephen F.
11/23/20

Hermes UK aka Parcelnet are by far the worst of the worst in courier services. I've been through a new level of hell with this company and discovered a level of obstructiveness, disinterest and collusion with what appears to be widespread theft within Hermes. My parcel (value £760) was in the hands of the driver and out for delivery one minute, and then marked 'lost' the next. Hours and hours of my time has been spent chasing Hermes, from the robotic lackey at the bottom to Marijn de Lange, CEO at the top. None of them were interested. I've since made a complaint to Police and when you look at the negative reviews from the UK public up and down the country, people are reporting the same 'lost' items, items that the driver claims were delivered but were not, and other evidence of widespread theft. This level of theft is supported by Hermes executive, who could not care less about their responsibilities to the public, judging by the obstructiveness of their responses to my emails. All I've tried to do is find out what the driver's explanation is of how he managed to lose my parcel when it was in his possession for delivery. If you are wise, avoid Hermes and Parcelnet (who own Hermes) like the plague. Otherwise you are entrusting your property to a company of thieves confident that they will have to face no real consequences. PS. The final conclusion to this story. Here is a direct quote from correspondence received from Hermes Executive Office: "Please be advised a thorough investigation has been completed and the item was damaged and in no condition to be delivered and the parcel was destroyed."

See critical reviews

Reviews (1)

Rating

Timeframe

Other

stephenf739
23 reviews
14 helpful votes
November 23rd, 2020

Hermes UK aka Parcelnet are by far the worst of the worst in courier services. I've been through a new level of hell with this company and discovered a level of obstructiveness, disinterest and collusion with what appears to be widespread theft within Hermes. My parcel (value £760) was in the hands of the driver and out for delivery one minute, and then marked 'lost' the next. Hours and hours of my time has been spent chasing Hermes, from the robotic lackey at the bottom to Marijn de Lange, CEO at the top. None of them were interested. I've since made a complaint to Police and when you look at the negative reviews from the UK public up and down the country, people are reporting the same 'lost' items, items that the driver claims were delivered but were not, and other evidence of widespread theft. This level of theft is supported by Hermes executive, who could not care less about their responsibilities to the public, judging by the obstructiveness of their responses to my emails. All I've tried to do is find out what the driver's explanation is of how he managed to lose my parcel when it was in his possession for delivery.

If you are wise, avoid Hermes and Parcelnet (who own Hermes) like the plague. Otherwise you are entrusting your property to a company of thieves confident that they will have to face no real consequences.

PS. The final conclusion to this story. Here is a direct quote from correspondence received from Hermes Executive Office:

"Please be advised a thorough investigation has been completed and the item was damaged and in no condition to be delivered and the parcel was destroyed."

Q&A (0)

Questions? Get answers from the Parcelnet.co.uk staff and other customers.

Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

Sitejabber for Business

Gain trust and grow your business with customer reviews

About the business

How do I know I can trust these reviews about Parcelnet.co.uk?

  • Sitejabber’s sole mission is to increase online transparency for consumers and businesses
  • Sitejabber has helped over 100M consumers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Parcelnet.co.uk?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business