PatioProductsUSA

Ordered a Galtech umbrella.
They sent the wrong color.
I kept emailing, they kept asking for more info (there is only so much info to give!) but would never pick up the wrong umbrella or send me the right color.
Finally, I guess someone (after three weeks!) realized they had goofed and assured me they would credit my full amount paid--and they did not want the umbrella back.
But. That credit has still not been received. One month later: nothing. They do not have a phone number--they encourage email. I have had to file a dispute with my credit card co--this company is the WORST

Similar to other customer reviews! When the date passed that I was to receive my patio umbrella, I tried calling customer Service. You'll never get through! I called 3 times and each time was on hold for 25-35 mins, never got through. I emailed them as well to find out when I can expect delivery, and never heard back. It's terrible and unethical. Run away from this company.

Elite Screens Inc - OMSH2-DUAL - Yard Master 2 WraithVeil Dual Series. Ordered this screen around Labor Day for 299 + tax. We bought this particular screen because we can use the projector from the front or the rear of the screen. The intent is to use this screen to create an outdoor social-distanced theater with friends. Due to the forest fires in California, we beta-tested the screen in our living room using the rear-projection mode using our Epson 2150 projector. We watched the movie Wanted -- from 2008. We streamed the movie through our Apple TV on Netflix using low-budget Yamaha speaker bar from Costco. The screen was so easy assemble and disassemble and the picture was great. We bought the 100" diagonal screen because that is the one that will fit best in our garage for driveway viewing. The picture in the review is from early afternoon when we first set it up and trying to figure out how to layout our living room for best viewing. On Saturday this week we watched a movie in our driveway with some friends. Great viewing experience and we are experts at setting up and taking down the screen -- takes about 10 minutes.

... Update, problem solved, thank you Nick.

This is the 3rd time I've attempted to place this order.

I placed an order on 7/2 and later found out it they had none in inventory. Product as to ship 9/1. Reached out several times but stuck on hold for 2 days. Currently on hold for over two hours. Please whomever is reading this refund money as I can't get anyone on the phone or status of my two month old order. Think live been scammed and this company is fraudulent. Do not order from them!

Got a note that the order was backlogged, so we cancelled only to learn it shipped June 4th. Plus two pillows had holes in them. Other than that great purchase.

This company has the worst customer service, and you will not receive your order.
They post on their website that their items are in stock and will ship out within 3 days, but when you actually call to confirm they will tell you it's 4-5 months out. Stay away!

Found a lower price on Bromic patio heater. Called customer service and they said that since the price is $45 lower than what they have available in their system (PPUSA listed at $1575), they would not price match. I read the customer service agent the words PatioProductsUSA posted on their own website and the agent Noelle said there was nothing she could do. This is no guarantee at all. EverythingFireplaces got my business AND didn't charge me the 10.4 percent local tax that PatioProducts USA would have per their site. The rep even told me this isn't the first time this has happened. PatioProductsUSA - fix your process or take down your false low price guarantee please.

Great price, quick shipping, easy to put together, great product. I'm happy!

The patio heaters I purchased were to high powered for my wiring. I talked to customer service they said I could return them using any method (my cost) but to first have the electrician call. After talking with the electrician, I decided to return the heaters and sent them back based on the return information I was given. When I put the tracking numbers into patioproductsusa website, they said my return was denied.
Did not meet their 30 day return policy (due to needing an electrician). Talked to customer service and let them know the delay and conversations confirming that I needed different size heaters. In the end, they denied the return saying it was past the 30 days, and they do not see any information regarding the conversations logged in my profile. The case manager in charge of escalations claimed to speak to the "higher ups" and said if I bought new heaters from them, and paid nearly $700 in a restocking fee, they would take my return. Products are all still in original box and never even opened, and already on the way to them.

Very good and easy

Recently purchased two Galtech umbrellas to replace ones that I have had for 10 years. Upon receipt found that they were much less quality than the ones I had and I should have purchased Deluxe. Had to ship them back at MY cost of $160.

I ordered some chairs and they have bumped back the date of which it is supposed to be back in stock. I didn't know what was going on and customer service took a while to get ahold of because they are busier than usual (as is all customer service during this pandemic) But once I got ahold of them, they have been in contact through Facebook messenger, email, and by phone. I still don't have my chairs but at least I know what is going on and feel confident in this company.

I placed an order on May 24th~ informed 2 weeks later it was on back order until June 8th. I called customer service and he said I would need to wait until a June 8th. I was not able to change my order with customer service representative. I sent a message on chat as recommended informing them I wanted someone to contact me as the product was already charged to my credit card & "still on back order". One week later received an email indicating it was assigned a number. Still no response. I realize the Covid pandemic affected many businesses, but if you are not able to provide the product, do not charge to my credit card. This has been an awful experience & will be disputing these charges to my credit card.

On July 1 we ordered an umbrella and stand with promises of 7 day delivery for both. Two weeks later the stand was cancelled with no explanation (an email). We verified that we did get a refund. After calling them I was told that the base was out of stock and he offered me one for 30% more. After confirming that the umbrella would be shipped within a day or two of the base shipping, I ordered the new base. It has now been 4 weeks and I have the pricier base. I was just given a new shpping time estimate of about another month to near the end of August (as summer slips by). Reaching them by phone requires at least a 30 minute wait time each time. Then they can't answer your questions. I would be wary of ordering any Galtech International umbrellas that are not in stock from any company. PatioProductsUSA, apparently does not stock anything and are a drop ship company (meaning the company ships directly to you. After waiting almost a month for the umbrella we are now going to drive a distance to get one from a store that is in stock, at a much higher price. But a good price isn't worth much if the product is not available. And yes, they charged my credit card immediately so they have had my money for almost a month and want to take about another week to issue a refund. I strongly recommend avoiding this company.

Take a look at Google Reviews, where Patio Products USA has a 1.5 star rating. Patio Products USA sent me 1 of the 5 pieces owed me, then sent me another incomplete delivery. Their customer service is awful... be prepared to hold for an hour or more. Leaving a message is worthless. It's been almost 6 weeks and I'm still waiting for my order. SCAMMERS!

I ordered patio furniture. The large amount was charged to my credit card. Then an email came saying the products were not in stock.
I checked the website and you are still able to order these products.
I have tried to call customer service and sent numerous emails with absolutely No response.

Terrible customer service. Seems like they outsource to another group who then calls them after you call the service company and they can't get answers. I ordered heaters 12 days ago. No tracking number and it looks like the control switches are back ordered and I can't get any information on when they are expecting those back in or if there are alternative control options that are not back ordered. I would not recommend Patio Products USA.

It is February 2,2021... I ordered 2 pieces on Oct. 2,2020. Received 1 of them in December. This company will not send the remaining piece, nor refund me the money I paid. What a FRICKIN JOKE of a company. DO NOT TRUST THEM!

Poor communication without updates, will never order from here in the future!

It arrived late and couldn't talk to anyone and emails were slow

I placed an order for 2 Galtech Umbrellas on Friday July 17th, 2020 via their galtechumbrellasusa.com website (Patio Products USA), carefully selecting QuickShip items that showed as In Stock and would be with me within a week (otherwise I would get $25 back!) I got a 5% discount applied upon signing up to an account, and an additional 15% discount with a special promotion PATIO15. I was super-excited because I had been let down by Pottery Barn after a 6-week wait for a custom umbrella to match one I already had from them (it didn't match so both were returned - a separate review on that one!)
After placing my order with Patio Products USA, I received an email that the order was confirmed (payment was taken immediately, which I thought unusual, but as they had guaranteed my items would arrive within a week I let it pass.) After 72 hours I checked the Status Update via my email confirmation. It said there was a problem with payment (again, I thought this unusual as I could see my card had already been charged) so I tried to call them. I waited for 40 mins and then selected a call-back option. Of course, I missed the call but the agent left a voicemail directing me back to the same number I had called previously. Before calling back, I checked the status again. This time it had been updated to say I would receive a tracking number in 24-48 hours. Phew! It was now Wednesday and I was looking forward to the new umbrellas arriving. However, on Thursday, I received an email from Patio Products USA saying "we have received your cancellation request..." I did NOT cancel my order! So, I called them again, requesting a callback after another 15 mins of holding. I received a call from an agent about an hour or so later. She was very professional and explained to me that the email they sent needs to be updated as the reason the order was cancelled was due to the manufacturer discontinuing the product. She said I would receive a refund within 5 business days. I'll update in due time as to whether that happens as stated.
My numerous complaints include:
- item should display lead-time of non-stock item, not show as In Stock if it's not
- payment should not be taken until item is shipped
- customer service lines need to be manned appropriately for the amount of calls they get (which would be reduced if the website and emails contained the correct information - and this is not a COVID issue - look up previous reviews on here and on trustpilot.com pre-COVID)
- a refund should not take 5 business days (if they can take a payment immediately, they should be able to issue a refund immediately!)

I believe this could be a good company if they improved their website to reflect honest inventory information about their products, and if their email communications accurately described what was happening with an order. They appear to carry quality products but do not offer a quality service.

Bought and paid for a grill I'd been watching for a while. The website said it was in stock and there was a 10% off discount. The website would not apply the 10% discount but I wanted the grill so I ordered it. Within a couple of days I received an email from them saying it was going to be delayed due to Civid-19 and manufacturer delays. Originally it was like a two week delay so I was fine. As soon as the date came around for it to be shipped according to their update, I received another email saying it was going t be delayed longer. All in all, I got six different notifications of the delivery being delayed inside 2 months. I was however receiving tons of emails for promotions from them. I did call early on in the process and waited about 40 minutes before I decided to just get a call back from them. I took about 5 hours before they got back to me. I was then informed by the person I spoke with that not all of their grills qualify for the 10% off even though there was no obvious disclaimer on their website when I ordered. She did get the 10% discount applied but that was the best it even got. After the sixth email saying things were delayed I called and asked to speak to a supervisor. The first supervisor I spoke with couldn't do anything for me and kept putting the blame on the manufacturer for the delays. I bet their manufacturers would be glad to know that the blame is placed solely on them and not on Patio Products USA not being able to keep their web site updated accordingly. I was informed that they only update their website about out of stock products every 24 hours or so. Great, so I ordered when it said in stock and apparently I should have been ordering when it said out of stock or something... Anyways, I asked to speak to her boss who of course wasn't available at the time. I have worked in sales and customer service most of my life so I do understand that. He was supposed to call me back in about two hours which ended up closer to four hours. Fine, I was simply looking for an actual shipping date and maybe a little bit of understanding from a customer's perspective on how frustrating this has been. I originally ordered this grill as a birthday present for myself a full month before my birthday. The way it was going, I would probably not have seen it arrive before the beginning of the new year even though they had my money up front. I finally get a call back from J. R. who is supposed to be the manager of the customer service department. J. R. Could not give me any kind of actual delivery time and again blamed it on the manufacturer. When I asked if he could look into possibly upgrading me to the next level of the grill or offer me a discount for my troubles I was told flat out that they were already taking a loss at the price they were selling the grill for. Are you kidding me! No way you are taking a loss! Every other website that has this grill on their site offers it at the same cost. J. R. Then decided to try putting the blame on Covid-19 as the reason for some of these issues saying that they have been so overwhelmed by everyone wanting to update their backyards as well as some other non-sense about hotels updating things etc... which again he ultimately brought back to the manufacturers not being able to keep up and deliver on time. Sorry J. R. but I am not buying that either. I have purchased other outdoor items this summer and have never had an issue with delayed delivery etc... Time for your company, Patio Products USA / Bellamie Commerce to stop hiding behind Covid-19 and the manufacturers. In addition, when I mentioned I might decide to file complaints with the BBB and my credit card company, J. R. was quick to speak up and state - "Then you want to cancel you order." I did not say that as I informed him, I said I was going to file complaints and he reiterated about canceling my order. Needless to say, J. R., who wouldn't provide his last name or email address nor his bosses name and email address so I could take this further up the chain of command, simply said he would pass my information along to his boss and surprise surprise, I have heard nothing back for almost a week. J. R. Was not willing to help in any way and actually was more so encouraging me to cancel my order so I would go away. Well, he did get art of his wish, I did choose to cancel the order for the grill I had wanted so much but, I can not in good conscience purchase from a company that has the following bit on their website but does not follow through.

Our Culture
We're real humans.
Our management team has built a customer first culture and instilled it into each of our team members. We promise to take care of you! So, if a problem ever arises with your order, we will do everything in our power to make it right and have you leave with a smile.

Guess what J. R., I am not smiling. I hope the top level of your business sees this post and the other postings I will be making and decides that maybe you are not the right person for the job but, based off other postings I have read from people who sound like they spoke to you directly, I suspect that they won't. Your culture motto seems nothing more than words to make yourselves feel good. Oh, and I found it absolutely great that if I wanted to speak to a sales person, I could get through almost immediately but, if I wanted to speak to customer service, good luck, hope your phone is fully charged... You website also leaves a lot to be desired with no real way to contact customer service without going through a bunch of crap that gets you the answer you already had. And, the email address I was sent by your company when I received the delay notifications, that was a gem. It got kicked back to me stating that email address was no longer being monitored... which again leaves a person with one choice of waiting on hold for a very long time while your company appears to hope that the person gives up and hangs up the phone. Kudos for living up to your motto! ZERO STARS AND YOU DESERVE EVEN FEWER!