PatPat has a rating of 3.99 stars from 8,085 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality, and baby clothes. PatPat ranks 2nd among Kids sites.
This company responds to reviews on average within 3 days
One item was missing from my patpat order. I emailed customer serivce explaining what was missing, Karen got back right away to find out what happened. Sbe offered me a voucher to use on my next order. I use patpat often, it will come in use! The customer serivce is always friendly and helpful. They respond in a timely matter
I order over six weeks ago. Still no delivery. I realize delivery we be slower with Covid 19 but I have received all my other packages in a timely matter. They should say order a size bigger because delivery takes so long. I will never order from Oat Pat again! So disappointed in this company.
After receiving my order it was noted one of the dresses were completely see through for my little toddler. April was my person of contact at PatPat and took care of my concerns in a very timely and professional manner... all in all all the other items ordered were just as I hoped for and adorable
Thanks for your great customer service
After two successful years of getting family (10-12 people) matching Christmas pajamas this year was a real disaster. The company cancelled part of the order, giving me no opportunity to cancel the whole order and then sent the rest even though i tried repeatedly to cancel the entire order. When the order arrived, i refused it at the postoffice but i was still charged and now i am fighting for the refund.
Got my items in, super cute material is good and stretchy for your baby. Don't have to worry about growing out of it so soon it's lasting items. Wide selection of outfits/ shoes everything you can think of for your little one. Even for us moms cute selection also, even matching mommy and child/infant clothing. Shipping is fair as it comes from China can't expect a fast delivery. Everything is sealed with there own packaging. I will definitely keep ordering from them.!
My daughter,, Zoey, gets so many compliments on her outfits from PatPat. Great quality & style! The sizes are great! Outfits have great detail & good material. I will continue to buy her wardrobe from here.
Products used:
Dresses, pants sets, skirt sets, shoes,
I have bought many clothes from PatPat for my daughter since she was a baby.
Love their colours and the funny element of their outfits!
Horrible services n didn't receive orders but my money was taken n you aren't able to reach them. Still waiting on someone to at least respond
Back n say something
Hi,
We sincerely apologize for the delay and inconvenience you have experienced while waiting for your package. We understand how frustrating it is to wait.
The current situation has really caught a lot of businesses off-guard and is exceedingly difficult to avoid being affected by. We sincerely apologize if the added precautions we and our partner courier are taking, against COVID-19, has affected your order. We understand that this can't be an excuse and don't worry as our Team is taking steps which will enable us to ship and deliver orders more quickly in the future.
We also apologize if you are having a hard time in resolving your concern with us. We would like to check your order's status and provide assistance. Please send us a message through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
Amazin products! I love it!
Best quality and price! I recommend it, we will buy here again 100%. My baby looks lovely!
Products used:
Jackets, dressed, t-shirtd
I order over six weeks ago. Still no delivery. I realize delivery we be slower with Covid 19 but I have received all my other packages in a timely matter. They should say order a size bigger because delivery takes so long. I will never order from Oat Pat again! So disappointed in this company.
Quality of clothes is amazing
Efficient service
After placing your order you will be updated with shipment
My daughter was looking dope and unique with her Pat Pat outfit on the 1st of January 2022 I'm happy
Tip for consumers:
Make sure address is correct
Products used:
Denim jumpsuit, denim Jean Comer flash trouser with a black top
I had the best experience with buying from PatPat, all outfits are nice except for few returns as a result of size. The return and refund process was smooth and customer service was fast and efficient. Very nice quality of clothes and items. The prices are also very reasonable considering the high quality of the clothes. Overall, I highly recommend PatPat for anyone looking for great quality, stylish and affordable children's clothing. Thank you for all your help SUSIE B, I appreciate it
Products used:
All products purchased
Thank you for your message and feedback. We are so happy to have your trust and satisfaction. Patpat will keep working hard to provide children more safe, comfortable and lovely clothing!
Bons produits. Livraison rapide. Service après vente très arrangeant et rapide. Merci à RYAN pour avoir attirer aussi bien mon problème.
Good clothes. Worth the money spent. Prompt customer service. Fast delivery. It was nice to have a prompt response on the concerns of order without being hassled/ swamped with emails and calls. Thanks Heinz for making it a good experience.
Products used:
Clothes
They authorized the payments but I have no shipping information all my items are still in the kart. They have to be a scam or maybe people catch them on a good day because I feel dumb! I just spend all this money ordering clothes and have nothing to show for it I don't even have a tracking number to This
Hi,
Thank you for bringing this to our attention.
We aim for all our users' satisfaction and we would love to work together with you in fixing this. Please send us a message through https://www.PatPat.com/article/help/contact at your earliest convenience quoting this review so we can help you.
I would like to add my very positive feedback in dealing with customer service in regards of returning my order due to size issues. Customer service has been very helpful and prompt. They have arranged another order for me with the new clothes size and due to them not having return labels at that moment I have been advised to keep the initial order too. I appreciate the prompt answer and very helpful assistance.
Tip for consumers:
Day of arrival
Products used:
Dress
Child outfits
Love PatPat, I am addicted. From their family clothes set (so you can all match), to the individual clothes everything I have received has been great. The customer service is excellent. Can't say enough good stuff about this Company!
Products used:
Shoes & Clothing
Absolutely love this app! If you want cheap yet good clothing for your baby then download it now! I always get my orders on time and have only had to return one item but it was my own fault and they helped me very quickly and made it easy!
Tip for consumers:
Looks like things run a little big
Products used:
Baby clothes, mom shirt, sun hat
Thank you so much Phoebe for your help.
I ordered some clothes for my nephew but by mistake I purchased wrong size then I request for exchange and [Phoebe] You totally understand my problem and resolve it with in 2 days. Service and stuff of Pat pat is always highly satisfying. I am using this for my newborn as well I am always happy with your products and all the stuff is at very reasonable price. Thank you again for your help.
Gurpreet
Tip for consumers:
Quality is very good
Products used:
Jackets and jump suits
I discovered Pat Pat late last year and have become a loyal client right away, their mobile app is great to use and allows so many options, it's full of interactive features that keeps you interested. They have the biggest variety of products and very decent quality for the best prices. Last but not least: Their customer service is exceptional, Samuel has been extremely helpful and resolved my issue regarding a delay in delivery on just one out of many orders. Love PatPat!
Tip for consumers:
Download the app and use it daily to save more!
Products used:
All baby clothes and toys we bought were great!
This business really cares about their clients. They are truly consenred and offer great options if you are not satisfied with your purchase.
Products used:
Bodies, jumpers, swimwear, dresses
Customer service is very helpful.
They gave me a refound for my miss order.
And the goods are great quality.
Tip for consumers:
Very nice site.you can trust the photos.
Products used:
Microfiber cloth duper inserts.
Wish I would have read the reviews before placing my order on April 6th. I reached out to the company and they told me it was on backorder apologized and gave me a 10% coupon. Not sure why I had to reach out first to get a status update. I reached out to them again to see if its been shipped. Attached picture is what I was emailed. I find this irresponsible and unprofessional. I understand mail has been delayed but this is going close to 2 months. You should inform your customers of the status and not have customers have to contact you for an update.
Hi,
We are sorry for the inconvenience and delay you have experienced in waiting for your order. We understand how frustrating it is to wait.
We are also sorry if we aren't able to provide up-to-dates information regarding the status of your package.
We would like to discuss this further and provide assistance. Please send us a message through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
I doubt they produce original designs, they do look like copied from other companies maybe even Etsy shops. The photographs are top notch quality, not sure if those are authentic. Their tags are different, some patpat and some others probably different factories. Having said that, if they do copy they do a pretty good job of it. PROS super cute clothes, prices great, CONS on my last shipment 2 of 7 items i purchased were 100 percent polyesther, whereas the description says cotton. Went to trash. Does not worth to go through hassles of returning. Their delivery tends to be on a slower side, but i never had an issue. Cannot say much about the quality, but it's enough to last - babies grow out of clothes super fast. I'd say they are the best if you have a photo session or a trip coming up, just order ahead of time. Sizes seem to be correct. I've ordered for two kids and so far mostly satisfied, again cannot ask more for the price. It's a bit of a cat in a bag, you don't know what you get but 70 percent of the time you will like it.
Tip for consumers:
try ordering but don't spend too much on your first run...
Hi,
Thank you for shopping with PatPat.
We appreciate the time you’ve taken to share what you’ve experienced.
We apologize for the issues you have encountered with the items your received, prevented you from getting the best experience in shopping with us.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly.
If you give us a chance, we wish for your full satisfaction and hope that you will allow us to speak with you to discuss the situation.
Kindly send us an email to https://www.PatPat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.
Hi, I have ordered so many items because my granddaughter had grown out of everything. Unfortunately, it has been about six weeks since confirmation of my order and I still have not received anything. It's impossible to contact them, causing me a lot of stress, so I had to go out in this covid 19 situation and shop for other clothes. I am sure, if I eventually receive the items from this company, my grandchild would have grown out of them. I would not recommend using this company again.
Hi,
We are sorry for the inconvenience and delay you have experienced in waiting for your order. We understand that this has prevented you from getting the best experience in shopping with us.
Sadly, the current situation has really caught a lot of businesses off-guard and is exceedingly difficult to avoid being affected by. We sincerely apologize if the added precautions we are taking, against Covid 19, has affected your order. Should you wish to learn more about our Processing and Delivery Time frames, please refer to the link below:
https://us.patpat.com/delivery
We would love to discuss this issue and provide assistance. Please send us a message through https://www.PatPat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
I bought my daughters clothes from Canadian PayPal site but it got me charged US$ after showing the price in Cdn$. Most of clothes were too small even after I bought two size bigger. Tried to contact but couldn't get any response so I gave up calling customer service. I will not recommend this site to anyone. It's totally rip-off.
Hi,
We are sorry to hear if the size of the item you received is not as expected. We also sincerely apologize for the confusion regarding the currency that was used to charge your order.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly.
If you give us a chance, we wish for your full satisfaction and hope that you will allow us to speak with you to discuss the situation.
Kindly send us an email to https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.
Let's Connect: Twitter: https://twitter.com/patpatshopping Instagram: https://instagram.com/patpatshopping/ Pinterest: https://www.pinterest.com/patpatshopping/ Google+: https://plus.google.com/+Patpatapp/posts
Greetings,
Thank you for bringing this to our attention.
We aim for all our users' satisfaction and we would love to work together with you in fixing this.
Please send us a message through https://www.PatPat.com/article/help/contact at your earliest convenience quoting this review so we can help you.