• Patreon

Patreon

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Patreon has a rating of 2.58 stars from 12 reviews, indicating that most customers are generally dissatisfied with their purchases. Patreon ranks 94th among Art Other sites.

  • Service
    7
  • Value
    6
  • Shipping
    3
  • Returns
    3
  • Quality
    8
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
See all photos
How would you rate Patreon?
Top Positive Review

“Business has opened”

Pamela C.
12/25/20

This machine will be my new business and co creator for my old homemade 36' sailing vessel during her restoration. I look forward to a long relationship with the Sailrite family. Merry Christmas and Happy New Year!

Top Critical Review

“Another scammer”

Mostcensored o.
1/1/22

Since October they have been charging me from a Pateron that I don't know. I only received an email for it today. Plus the layout sucks and is confusing. Just another scammer site from greedy dummies.

Reviews (12)

Rating

Timeframe

Other

Thumbnail of user amberm1110
1 review
2 helpful votes
August 17th, 2023
Verified purchase

Patreon customer service is the worst in the world. Somehow they duplicated my account and charged me double. I notified them straight away with proof of the double charges and asked them to cancel this duplicate account and refund the charge. They told me the issue was I was billed for last month and this month on the same day and was a correct charge. I honestly don't think Eleina (their customer service person) even read my email and just sent a standard email response. I proceeded to email her back to clarify and never got another response even after six emails chasing this up. I contacted support again through the patreon website and it was more of the same but from different staff (Sai and Alex). Incorrect information. No responses. Generic responses that focused on just part of my email ignoring my refund and cancellation requests. They refused to have a manager contact me. I have now been charged double three months in a row and I asked them to cancel all of my accounts/subscriptions after I realised how pathetic their service is months ago so I shouldn't have been been charged even the first charge. No refunds. No apologies. No support to find out how to stop this. I've gone to PayPal and lodged disputes. Patreon owe me refunds for seven charges in total and have wasted almost three months of time now. They have no phone number and staff ignore emails they can't be bothered responding to. I will be telling everyone how terrible they are.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sadev2
2 reviews
8 helpful votes
October 19th, 2021

This is about Patreon's own customer support (not any indiviudual creator on it).

Don't even bother trying to contact them. They take a shameful long time to reply and once they do, it's all standard emails. You clearly notice they don't take time reading what you actually wrote or asked about and just copy paste standard replies which often don't even match your problem. Or link to their "helpdesk articles" which also don't answer your questions.

Especially about VAT, even if you can proof you already paid it, they just tell you to wait till you can do your tax return to get it MAYBE back. Even though they don't have their codes in order.

So it's an absolute shame but to avoid wasting double taxing, frustration, and bad customer support, it's best to not get any physical rewards because if something goes wrong, don't bother hoping that they will help you.

Service
Value
Shipping
Returns
Quality
Thumbnail of user mostcensoredo
12 reviews
33 helpful votes
January 1st, 2022

Since October they have been charging me from a Pateron that I don't know. I only received an email for it today.

Plus the layout sucks and is confusing.

Just another scammer site from greedy dummies.

Tip for consumers:
Be careful.

Products used:
Basics

Service
Value
Shipping
Returns
Quality
Thumbnail of user bettyj843
1 review
3 helpful votes
June 21st, 2022

After a series of unexplained fees charged by Patreon to my PayPal account, I tried to contact Patreon. Impossible. Never did speak to an actual person. Automated emails and phone messages. Patreon should change their name to Patronize.

Tip for consumers:
choose skillshare instead.

Products used:
website is a place for artists to teach.

Service
Quality
Thumbnail of user pamelac712
1 review
0 helpful votes
December 25th, 2020

This machine will be my new business and co creator for my old homemade 36' sailing vessel during her restoration. I look forward to a long relationship with the Sailrite family. Merry Christmas and Happy New Year!

Thumbnail of user hdjsjsjs
1 review
1 helpful vote
March 23rd, 2022

Was accidently clicked on the next tier patreon when the next tire is pushed on every page so very easy to missclick and immediatly was charge money and when contacted the Patreon staff they told me that they deliver miney directly to the creator and that its the crwator decision what to do with it

Tip for consumers:
Stay away from Patreon site or at least immediatly delete ypur credit card details after subscribing to the creator you want

Products used:
Patreon for creator

Service
Value
Quality
Thumbnail of user veronicag335
5 reviews
0 helpful votes
February 1st, 2022

Patreon was designed to give content creators an avenue for making money outside of platforms like YouTube. The main goal is to allow creators' supporters to support them in more ways than one. While it's a good start for smaller content creators especially, Patreon might still need a bit more work. Perhaps offering additional help for small content creators. Maybe having a special program to help out smaller content creators...?

Products used:
Donation tiers, posting images and other content, and tracking Patron (donor) relationships.

Service
Value
Quality
Thumbnail of user sashav20
9 reviews
26 helpful votes
December 13th, 2020

This website does what it does well. You can easily find the person you are looking to sponsor and there's no problem cancelling a current subscription. It makes communication easy and it's nice how the creators can lock/unlock posts for specific tiers.

Quality
Thumbnail of user evaa229
1 review
1 helpful vote
May 30th, 2023

They are asking for paid reviews. Do not trust them. SCAMMERS. They asked me to leave a review but here I am. Insulting them. They are a SCAM. NOT A LEGIIT.

Thumbnail of user helenm123
95 reviews
168 helpful votes
February 23rd, 2020

This site helps pay for content on YouTube and other similar viewer and patronage sites. They don't offer merchandise in exchange for a crowdfunder's support, unlike Kickstarter and other crowdfunding platforms. I sort of like it because it affords an opportunity to give content a person admires on YouTube and self-published books, magazines and other work a chance to evince their appreciation. However, it means that some of the more mature content or compensated content that is intended to remunerate the producer doesn't leave cyberspace or get marked as such. I think other crowdfunding platforms like GoFundMe, Fundly, etc. are a bit better. Unless there isn't another way, I would use an alternate platform.

Thumbnail of user jenniferm3334
2 reviews
39 helpful votes
August 23rd, 2021

A wonderful chance to support local arts, work of different artists I love, and who are just on the way to their fame and success. Just a way to show support to those who truly deserve it

Service
Value
Quality
1 rating was submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

How do I know I can trust these reviews about Patreon?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Patreon?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business