• PC Magazine

PC Magazine

Overview

PC Magazine has a rating of 2.44 stars from 39 reviews, indicating that most customers are generally dissatisfied with their purchases. PC Magazine ranks 205th among Magazines sites.

  • Service
    4
  • Value
    5
  • Returns
    3

This company does not typically respond to reviews

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What reviewers want you to know

Positive highlights

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Critical highlights

  • Four days later, I emailed (NOTE: They do not provide a Customer Service phone number -
How would you rate PC Magazine?
Top Positive Review

“Services unforgivable”

Clifford F.
4/22/20

While on a stay at home order to help the fight against covid 19. I decided to use Go Puff.com, a delivery service. Being new to this particular services, I decided to step out on faith. In the belief of honesty and decent customer service. I ordered 8 simple items for about $50.00. The service was quick and I received my order. However one of my items was a half gallon of milk, that was already outdated. They offered to refund my money, but a refund wasn't what I ordered. I still need a half gallon of milk. They will never have to worry about me again.

Top Critical Review

“Their Community Guidelines are biased!”

Stephanie W.
6/27/21

PC Mag asked us to "review" Netflix and this is the review I gave it: "Netflix is a perveyor of child pornoraphy (Check out "Cuties", (but don't actually watch it) which shows graphic detail of an eleven year old girl in sexually explicit scenes. I understand there are others just as bad and socially irresponsible." Shortly afterwards, I got an email from PC Mag stating that my review had been rejected "as it contains content that is in breach of our community guidelines."

Reviews (39)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (4)
Thumbnail of user stephaniew1031
27 reviews
21 helpful votes
June 27th, 2021

PC Mag asked us to "review" Netflix and this is the review I gave it: "Netflix is a perveyor of child pornoraphy (Check out "Cuties", (but don't actually watch it) which shows graphic detail of an eleven year old girl in sexually explicit scenes. I understand there are others just as bad and socially irresponsible." Shortly afterwards, I got an email from PC Mag stating that my review had been rejected "as it contains content that is in breach of our community guidelines."

Thumbnail of user wllt
1 review
8 helpful votes
May 7th, 2020

I am writing this after having used Zoom for over a month for work. Zoom has been a frustrating experience because of connectivity issues and after much frustration, I did a google search on Zoom. I have read many reviews discussing the pros and cons of Zoom and some are fairly serious, such as intentionally writing a backdoor program for Mac Zoom installs that would allow hackers to access a user's camera. There is no way this could have been done accidentally. And there were also lies about end-to-end encryption. There is no way this could have been told accidentally. PC Mag, however, simply finds excuses and glosses over these very serious issues.
I trusted PC Mag in the past, but my experience with Zoom in contrast to PC Mag's review of Zoom along with reviews from others about the bias PC Mag has towards its advertisers has made me realize Zoom should not be trusted.

Thumbnail of user alanf135
1 review
4 helpful votes
September 16th, 2019

So, I bought an attractively priced Nest Hello door bell/camera. I got an email confirmation for my order. When I click on"View Your Order" in the email, it takes me to a page where there is no shipping information whatsoever. Your further choices are "Contact Us" which is an email address that does not produce a response. And a return policy.

I would not buy again A 5% savings on a $200 item to deal with a company whose name implies a connection to technology, but is unable to deliver convenient shopping experience offered by mom and pop online shops.

Thumbnail of user johnl2067
1 review
11 helpful votes
December 21st, 2019

I wish to simply "click" on a "unsubscribe" and presto it is done! Why hold everyone captive? Why hold everyone captive unless there is a suspicion you would lose big numbers of subscribers and then that could relate in less advertisers! Please simply delete me from your list! I have tried to do it myself but you have too many steps (that's my point)!

Thumbnail of user charlesb2678
2 reviews
1 helpful vote
August 26th, 2022

Together wimps. They offer a review section but ask me at the end of my review if I was afraid of hurting somebody's feelings. Hell no I was giving a review on steam which is garbage customer service entity. They owe me money they won't pay it back they screwed up my game as well as Rockstar security and that was my purpose of writing review on PC Mag. I swear it must be run by 10-year-olds and 10-year-olds that are pure as driven snow. Embarrassing I would never want to work for such a company that cannot allow people to post their anger towards a company. It's a review if this company Steam and Rockstar scathing reprimand for the Earth deplorable conduct then they should get the best words for it. PC mag is for what rhymes with mag. I'll be surprised if they even post my comments. Folks this is a sad state, this is deplorable in denying our rights to say anything you want. And those of you that will rationalize and demean our constitution by saying I can't offend anybody you guys have it wrong. These folks in these companies that think they have amnesty from the law of the United States are arrogant as arrogant as those in Congress who believe they can step on our rights. PC gag Is the epitome of a corporation that steps on our rights. Screw the fact that these people make a lot of money, but since they're trying to take control of your brains, between words are supposed to convey ideas. It's a sad sad time you young folks I'm sorry I'm sorry that it's the people from my generation that have started this movement of lies and see. Telling you that black is white, wrong is right, and not to fight for your rights on any medium is wrong. Screw PC Mac, screw Steam, screw Rockstar.

Thumbnail of user syeda72
1 review
0 helpful votes
November 11th, 2017

The site is very useful. Various types of information they provide. It's really amazing.
If you want to buy a new paper shredder for first use, feel free to browse through our reviews to find the perfect model for you. We absolutely understand that selecting the best paper shredder can be somewhat of a challenge, due to hundreds of paper shredders on the market. Or, if you are already the happy owner of a paper shredder, feel free to have a read through our collection of reviews, how to choose best one, comparison charts and informative articles from here.
Either way, be sure to join in the fun, open mind community and become lovely friends!

Tip for consumers:
https://goo.gl/X9CVR1

Thumbnail of user robb737
1 review
0 helpful votes
January 5th, 2023

I no longer feel PC mag is reliable. My experience with some of these websites didn't match up with my experience with these websites that i tried.

Thumbnail of user cliffordf30
1 review
0 helpful votes
April 22nd, 2020

While on a stay at home order to help the fight against covid 19. I decided to use Go Puff.com, a delivery service. Being new to this particular services, I decided to step out on faith. In the belief of honesty and decent customer service. I ordered 8 simple items for about $50.00. The service was quick and I received my order. However one of my items was a half gallon of milk, that was already outdated. They offered to refund my money, but a refund wasn't what I ordered. I still need a half gallon of milk. They will never have to worry about me again.

Thumbnail of user aleca51
1 review
0 helpful votes
April 9th, 2023
Verified purchase

I bought a Dell 7610 laptop based in part on the review PC Magazine did on the hardware, where they gave it a "4/5" and called it "Excellent". I then spent the next 8 months fighting with Dell because I was shipped one of their defective laptops with the touchpad issue that affected some 40% of the entire production line. 4 touchpad replacements and a motherboard replacement later, I'm finally getting sent a replacement laptop. PC Magazine still has that review up calling the 7610 "excellent". See here: https://www.pcmag.com/reviews/dell-inspiron-16-plus-7610

There's nothing excellent about the 7610. It's a piece of crap with a 40% failure rate.

I will never trust anything these shills say again. If they recommend it, I won't buy it.

Value
Thumbnail of user stevens874
1 review
4 helpful votes
December 18th, 2019

My computer arrived broken and there's no one to talk to. Still waiting for a label to return. What a sham.

Thumbnail of user kylem201
1 review
4 helpful votes
September 24th, 2018

It has undergone a long and steady downhill tread primarily over the last decade. Re-examine the editing.

Thumbnail of user joes1035
1 review
17 helpful votes
January 25th, 2019

Ordered an OLED TV and waited a week for it to ship. After numerous unanswered emails I filed a dispute through PayPal and they suddenly created a shipping label am hour after PayPal contacted them. They then proceeded to jerk me around for another few days before finally issuing a refund. This website is run by scam artists. You have been warned.

Thumbnail of user margaretm365
Margaret M. – PC Magazine Rep

Hello. We would love to research this issue further, but we don't have a record of a Joe S who purchased an OLED TV. If you would kindly email us at contactshop@pcmag.com we would like to investigate what happened with your order.

Thumbnail of user karusunek
Samuel P.
96 reviews
307 helpful votes
October 7th, 2018

PC Magazine was at one time a well respected publication. Since other channels have garnered a status beyond their own, they have resorted to selling out their integrity for product placement and affiliate arrangements. They recently fired John C. Dvorak for producing an article based on facts about 5G. This shows they are not interested in publishing anything factual; they are only interested in the financial interests of their sponsors. Money over truth.

Thumbnail of user johng1422
1 review
5 helpful votes
February 25th, 2019

Worse page you can find on web. Placed an course order and they cancelled by being non-american, WTF, As non-american I have not the right to improve my selt? Total SCAM STAY AWAY

Thumbnail of user margaretm365
Margaret M. – PC Magazine Rep

Hello John G. We understand your frustration, but unfortunately our PCMag Shop only accommodates customers in the United States. The product listing for learning courses states that information as well. We apologize for any inconvenience or confusion. You can always contact us through our customer service email contactshop@pcmag.com.

Thumbnail of user jordanp498
1 review
0 helpful votes
March 9th, 2023

I want to make a new game and make a lot of new game so people can have fun one it so I can have fun on it to

Service
Value
Shipping
Returns
Quality
Thumbnail of user tb219
1 review
5 helpful votes
June 28th, 2019

Bought a laptop from thier site. It came and I went to use it but the product id that was listed on the bottom of the laptop did not work in activating windows 10. Wrote them of the problem (it is the only way to get a hold of them) and they just sent me the same info that is sent with the laptop on finding and activating the system. Then they wanted me to take a picture of the product id and model & s/n... which I did. 5 days later they finally wrote that a product manager was looking into it. Not once did anyone call me. They took their sweet time in finally getting back to me and so now I sit here with a laptop that can not be activated and with a company that I'm dealing with that does not value their customers in my opinion. I have now requested a return authorization and of course I have not heard from them. Buyers beware of my lousy experience with them!

Tip for consumers:
Stay away. Poor/No customer service in my opinion and experience.

Service
Value
Shipping
Returns
Quality
Thumbnail of user stant25
1 review
4 helpful votes
March 26th, 2019

I bought a 65 inch TV from PC mag and had doubts at first because the vendor wasn't a Bestbuy or Costco, etc. But this is easily once of the most seamless purchases I've made. Within two days of ordering the TV, I got a confirmation that it shipped. Delivery was made 2 days after the confirmation. Delivery guy came on time and was extremely polite / professional.

Thumbnail of user russells56
2 reviews
18 helpful votes
November 8th, 2018

I ordered five PC's for my business that were warrantied for one year and PC MAG SHOP sent two broken computers and have been non-responsive when confronted with the problem.

By the way, no phone number and when you email them they respond in delayed fashion with hoops to jump through and then when you jump through those hoops - there are always more afterward. WOULD NEVER ORDER FROM THEM EVER EVER EVER AGAIN.

SOMETIMES YOU GET WHAT YOU PAY FOR. JUNK.

Thumbnail of user margaretm365
Margaret M. – PC Magazine Rep

Hi Russell, we're sorry we let you down. We've shipped thousands of computers to satisfied customers, but unfortunately you received two damaged ones. We were happy that we could replace one of them and refund the other, but we agree that the resolution process took too long. Our customer service team revised our returns process following your experience. Thank you for your feedback.

Thumbnail of user chrish103
2 reviews
8 helpful votes
June 22nd, 2019

The comment section of PC Mag's Review of HostGator does not coincide with the 5-star rating they claim... this is unethical.

Thumbnail of user lisal547
1 review
14 helpful votes
September 28th, 2018

If I could give them zero stars, I would be happy. I placed an order for a laptop on September 20,2018. They created a FedEx label on September 24,2018. I called FedEx today, and they have not even requested a pick up date. They happily charged my credit card on the 20th. Today is the 28th, and they have DONE NOTHING! I am reporting them to the BBB.

Thumbnail of user ronaldz17
2 reviews
13 helpful votes
November 30th, 2018

I ordered a 65" LG OLED TV on shop.pcmag.com They immediately charged $2,249 to my credit card. Delivery was supposed to be three days. Four days later, I emailed (NOTE: They do not provide a Customer Service phone number - little wonder given my experience.) A bit later, I got an email stating the TV had shipped. I was overjoyed! But, that was false. I tried to track it, and FedEx had not received any shipment. The same thing the next day. And the next. And the next. Finally, after four days with the website stating my order had shipped, discovering each day (via FedEx - no way to talk to anyone at shop.pcmag.com) that that was not true, and concluding they had no intention of honoring and shipping my purchase, I disputed the credit card charge, cancelled the "order" and demanded my money back.

I'd give shop.pcmag.com zero stars if it were an option. I feel I was taken advantage of and have no reason to believe this is uncommon, especially in light of their direct email misrepresentation to me about having fulfilled and shipped my order when they hadn't. I will never deal with them again, and would never recommend anyone else do so either.

Thumbnail of user margaretm365
Margaret M. – PC Magazine Rep

Hello Ronald, we sincerely apologize for the experience you had. Your order was placed on Black Friday, and unfortunately our fulfillment center became overwhelmed due to extremely high demand. Also, unfortunately, automated shipping confirmation emails are sent at the moment that a FedEx tracking number is issued for an order, which occurred shortly after your purchase. Our customer service team was communicating with you during the process. We cancelled your order and refunded your charge within three hours of your email request to do so. We fully own that this issue was caused by our fulfillment center backup, and we sincerely apologize again.

Thumbnail of user peterh240
1 review
7 helpful votes
January 17th, 2018

Yesterday I foolishly acted upon the advice given by PC Magazine and purchased 12 months backup storage from I Drive. This purchase entitles me to 2000gb of storage. My entire computer storage amounts to just under 42gb. It has now been 22hours and only 2.2gb of data has been uploaded. My conclusion is that the service is not fit for purpose. When I made the purchase I had to confirm where the recommendation came from so can only conclude that PC Magazine get a commission, which brings me to question the validity of their recommendations. Now looking on Trust Pilot the reviews from users are similar to mine most think the service provided by I Drive is poor.
I have requested to cancel the service and asked for a full refund, but have been told that there is nothing wrong at their end and the problem must lie with to quote "The speed of the backup completely depends on the following factors:
1. Network Traffic at the time of backup.
2. Bandwidth provided by your Internet Service Provider.
3. The speed of your Internet connection.
4. The total size of the backup set."

Take my advice and never make a purchase on the strength of a PC Magazine review.

Peter Hulme

Tip for consumers:
Take PC Mag reviews with a pinch od salt

Service
Value
Thumbnail of user mikes1122
1 review
3 helpful votes
August 21st, 2018

Two weeks ago I bought an LG V35 ThinQ from AT&T. After about 10 days the phone started dropping calls, applications started shutting down, Android Auto ceased to work and the finger print pad is, at best spotty. To my surprise, LG has not provided AT&T (at least not the direct AT&T store I used) with any cases or screen protectors. When I called to have my phone replaced LG responded by saying, "We do not have a product warranty." They continued with, "you can send the phone to us and in a few weeks we'll decide whether we can fix it, but we will not replace it." I should have known when they offered a $400.00 credit just to purchase the phone that it was a Lemon. Now I have to pay 30 months for a phone that is best served in the garbage.

Note - LG denied my review 15 times, stating ad blocker issues. I turned all off and tried the review on 4 browsers.

Sorry PCMag, but they will not allow this review...

Thumbnail of user dirtys
1 review
2 helpful votes
October 19th, 2016

Not sure if it was the popup autoplay video, the side scrolling gif banner, the flashing side bar ads or the automatically scrolling page attempting to fit more ads on the page, but I couldn't read the content without mild nausea and rapid eye twitches. This appears to be what happens when marketing dept leads the website design team?

Thumbnail of user davidp1174
1 review
10 helpful votes
April 11th, 2019

Purchased a Sony product that didn't last 30 days. No response from customer service. Their policy, in part, is "PCMag Shop items may be returned within 30 days from the delivery date," which, for my item was March 13,2019 (I have proof of delivery). But there is no response from customer service which is only an email portal.

How ironic that PC MAG actually published an article titled: How To Talk to a Real Person: The Ultimate Customer Support Phone Number Directory: https://protect-us.mimecast.com/s/-NEECmZ01DijYOlkCBbx1O?domain=urldefense.proofpoint.com.

Thumbnail of user margaretm365
Margaret M. – PC Magazine Rep

Hello David P,

We sincerely apologize for your negative experience. As of today we do not operate a call center. We have responded to your requests on our email channel and will be happy to help you with your Sony TV. Please let us know if you need additional help with your TV.

Thank you PCMag Shop

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PC Magazine is your complete guide to PC computers, peripherals and upgrades. We test and review computer- and Internet-related products and services, report technology news and trends, and provide shopping advice and price comparisons.

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Thumbnail of user margaretm365
Margaret M.
Typically does not respond to reviews

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