Pelican Parts

My car is a Mini Cooper S R53.
I live in Japan, and if I can get the parts domestically, I don't have a problem, but if not, I often use Pelican Parts.
Pelican parts have a wide variety of products, and you can choose from genuine parts and aftermarket parts.
Shipping is fast, and it's a great help when I'm in trouble.
Also, the Pelican Parts website and YouTube explain how to replace parts, and I enjoy using them as a reference while maintaining my own car.
From my experience, I can recommend Pelican Parts.

Always friendly, and the expert advice is top notch! Great at recommending alternatives for older cars where parts might not be available! Thank you so much!

I have been buying parts from Pelican Parts for decades. Always a pleasure and good service. Keep up and improving the service.

The Sales Engineers and Customer Service/Help Desk folks at Pelican Parts are great! Easy to work with, technically astute and completely up-front about their products and policies. They handled parts exchanges, shipping updates and advice on using the tools they sell, from the mundane (Brake Fluid management when bleeding the brakes on my Syncro Vanagon without a Helper to pump the brake pedal) to the esoteric (Proper sizing and bend radius on offset wrenches for ignition and fuel injection component replacement). These folks know their stuff!

They sent the wrong part and wouldn't refund my money because they could only refund it to the card that I used to purchase the part. But I lost that card, and canceled it, after paying for the part. Giving them the replacement card number wouldn't do. A curious business model.

Pelican Parts was amazing. I had blown my head gasket in my 1989 Mercedes. The car is over 30 years old and I was not only able to get the parts needed, the ordering was easy and the service fast. I am totally 100% a big fam of Pelican parts.

I have been a user of Pelican parts for my two early european cars for some time now. Over the years I have always experienced prompt and efficient service. This has covered tech queries, advice regarding left and right hand drive anomalies, and even using their tech knowledge pool for help on doing things. I am not one to right reviews but given the service has always matched what they said they would do 'on the box' I thought I would put my views into print. This has not always been my experience with online suppliers. I will be using Pelican for the forseeable future.

Delay in shipment of the product is at it's worst, Tracking number provided has no update after shipment. You can not tell what is happening with your order. Email from the customer service does not help at all as they appear to be making pandemic as an excuse. Be very aware of this company better stay away from them.

Fantastic company and prices that no other companies can beat it, I've order original Mercedes-Benz filter and paid $16 when same exact filter sells on EBay in Italy and Germany for $500, thank you Pelican Parts.

Excellent service. There's never a problem & the deliveries turn up on time, even from the other side of the pond! Always use them now.

Excellent service! Had a very hard time finding the correct part on my own so Sales helped me choose the correct part. Delivery was fast! Price was more than fair for Genuine Parts and I'm very glad I called Pelican!
I tried to take pictures of the installed part and the invoice- but there was a lame error about file size being over 5.

I order six items on Oct. 6,2020 and, while the shipment arrived on time, there were two problems.
1. My order for CHF 11S synthetic oil was not included, even though it said it was on the invoice.
2. I ordered 4 hose clamps 40-60 mm, what was shipped were 4 42-48 mm hose clamps.
I had to use my old clamps, and wanted to return the ordered clamps of the wrong size.
I called the toll-free number on thr bill of sale to complain, they said all well be taken care of.
Nothing happened,
I then emailed my complaint, and still nothing happened.
Then I got on this website and found The Vice President of eCommerce for Palican Parts LLC.
Michael Morita. I emailed my complaint to Michael. Now I got their attention.
I received an email from Michael saying Stacy Williams, the Consumer Service Supervisor, will take care of my complaint. She emailed me saying my CHF 11S fluid will be shipped and to keep the hose clamps.
I did receive my fluid promply.
Thank you Michael for your handling of this situation.
Ruben

I have a 1997 993. I do much of the maintenance work myself. I recently needed the screw that secures the left rear taillight and was able to find it at Pelican. It's excellent that I can get not only "major/expensive" parts but also little OEM items like that screw. Pretty much everything that I have ever needed for maintaining my '97 993, I have been able to find at Pelican. I highly recommend them.

My package has been stuck at customs because these "geniuses" wrote a different amount in declared value for customs from what I paid so when I sent the invoice to DHL because they asked for it it didn't coincide with what was declared. They wrote down a higher amount which means I will pay higher import fees! The only option for customs is to send them an invoice that has the same amount as the one declared. When I talked on the phone with Pelican Parts they just acted like nothing. Not even a sorry for the inconvenience! Word of advice if you care about customer satisfaction: in declared value for customs write down the amount that was paid including whatever discount that was given for whatever reason and don't include shipping and handling in the declared amount. If you don't do this you're making your client pay more! Import fees for Mexico are very high so thank you for screwing me and not caring about it.

The website said free shipping, and when I went to check out, the cart added 16.99 shipping. I called and they said I did not order enough. And if I did not like it to buy somewhere else! So I did. I feel like they tried to cheat me and really dont care... BAD customer service...

I have purchased parts from Pelican for my 2002 Porsche 911 Turbo for years. Pelican is the the best!

Engine light comes on and read what is wrong. One #2 oxygen sensor bad. Replaced #1+#2=both of them The parts are tons better than last car owner used. A+

They sent me the wrong part that did not fit but they do not care because they still made money. In order to receive free shipping i ordered things that i did not need, and o have to pay for that, scam scam scam

I have been using Pelican Auto Parts for several years now and the service has always been great! Five years ago I purchased a rebuilt 5 speed manual Transmission for my 2002 Mini Cooper due to the tranny shop not honoring their own warranty. The Transmission came with a 2 year warranty which I have never had to use which is Great!
I will not, in the foreseeable future use any other supplier for my Automotive needs.
Thanks Pelican
Mike

I was having trouble finding a replacement turbo for my MK5 GTI. I found pelican parts on the third page of my search. All of the East Coast supplier we're out of stock, and I would have to wait three months for a drop shipment from Borg Warner. Pelican had my turbo in stock. My sales rep Gene worked with me to verify that the turbo was correct for my car. He was very patient and helpful and made sure I got what I needed. He also pointed out all the tech articles for working on my MK5. I received my delivery in four days which is way better than the two weeks it takes from the East Coast. I have since placed multiple orders for hoses and brake parts and I received the same great quality, service and fast shipping. Pelican is now my first stop for GTI parts I wholeheartedly recommend pelican parts for your European vehicles.

Ordered parts and paid for priority shipping so I can receive the second day, oh well they decided to cancel the order after payment. Why! Because they can only ship the to the address on the bank card. I never heard of that in my life. So my promise date was compromised. I purchased the parts from the dealer at a much cheaper price. And less aggravation.

Ordered a cai for my bmw that was supposed to take 3 days to get to me but i didnt receive it till 2 months later. I personally will never shop with this company again. I Had one person in customer service that actually could get me info on my order. Very on composed company!

Since buying my 2003 Boxster Base in July of 2021 I have used Pelican Parts several times. I have bought hood struts, a hood release actuator, a complete brake kit and a few odds and ends. Every part has fit perfectly. The few times I was uncertain about fitment I was able to talk to a REAL person who invariably steered me in the right direction. I have been more than satisfied with the assistance I have received, delivery times and of course, price. It is a comfort knowing that when I need Porsche parts Pelican has my back.