• Perpay Inc.

Perpay Inc.

Overview

Perpay Inc. has a rating of 3.55 stars from 313 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Perpay Inc. most frequently mention credit card, great experience, and quality items. Perpay Inc. ranks 24th among Discount Shopping sites.

Proactively asks for customer feedback

This company responds to reviews on average within 24 days

Positive reviews (last 12 months): 62%
Positive
106
Neutral
6
Negative
59
84
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • You all should be ashamed of your terrible customer service.
How would you rate Perpay Inc.?
Top Positive Review

“Worth it”

Brantley B.
4/11/24

I've used Perpay a lot now. It's super easy and convenient, but there is a massive price increase on items purchased. This is essentially the loan interest worked into the cost rather than the payments. Some things are almost twice the cost of buying them in full through a regular store. But if you'd prefer to pay a little bit over time and are okay with the costs, it's well worth it.

Top Critical Review

“Wouldn't let me return a laptop bc it was out of original packaging”

Cassidhe A.
4/22/24

First let me say they've never let me down before. But this just felt ridiculous, I ordered the computer and I received it, when I ordered it, it didn't have any specifications on graphics, the graphics were completely horrible. Worst I've seen since 2013 a few days later when I had time, I figured I'd submit a refund request within minutes of placing the request it got automatically denied Due to it being out of the packaging. I'll be paying off the rest of what I owe and not using this app again unfortunately.

Reviews (313)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (66)
Thumbnail of user jailennec
2 reviews
6 helpful votes
April 21st, 2024
Verified purchase

I've been with Perpay since December 2019, and have been by far one of the best online shopping companies I've used. They go based on your direct deposits and since then, my Available Spending Limit and Credit Score have increased over time. I will not lie when I first came across them, I was hesitant since it looked like they were just a start-up business, and haven't regretted my decision to use them.

Thumbnail of user brantleyb8
1 review
0 helpful votes
April 11th, 2024
Verified purchase

I've used Perpay a lot now. It's super easy and convenient, but there is a massive price increase on items purchased. This is essentially the loan interest worked into the cost rather than the payments. Some things are almost twice the cost of buying them in full through a regular store. But if you'd prefer to pay a little bit over time and are okay with the costs, it's well worth it.

Thumbnail of user chandelierb
1 review
0 helpful votes
April 11th, 2024
Verified purchase

Perpay shop has been so awesome to use and even more awesome to do repayments. I am very bad with keeping track of when payments are due and with Perpay being able to connect them to my payroll to automatically debit any outstanding balance from my account is beautiful with both the Perpay credit card in the shop line of credit I was able to do both Christmas, birthdays Father's Day, and so forth with using the app and without having to break my pockets. Thank you, Perpay.

Thumbnail of user michelles4607
1 review
0 helpful votes
April 12th, 2024
Verified purchase

It is a great place to get all the things you need and want. Customer service is wonderful and they have a great selection of products. Love that they take the small payments directly out of my paycheck makes life so much easier. Love this company i will be lost when is retire and can no longer use them

Thumbnail of user stephstone838
1 review
0 helpful votes
March 15th, 2024

I had accidentally purchased an item and their team helped me to get the issued resolved. I was very happy.

Thumbnail of user perpayt
Perpay T. – Perpay Inc. Rep

Hi Stephanie! We are so happy to hear that you had a great experience with our customer service. Thank you for your support and we look forward to working with you in the future!

Thumbnail of user derrekp5
1 review
0 helpful votes
April 11th, 2024
Verified purchase

Literally everything I've ordered through Perpay has been great! Delivered in a reasonable amount of time and I love the affect it has on my credit. Highly recommend this service to anyone who has issues with credit

Thumbnail of user felixb172
1 review
0 helpful votes
April 11th, 2024
Verified purchase

Great app... I love it...a little pricey but that's OK as long as I'm boosting my credit 💯

Thumbnail of user vanessam937
1 review
0 helpful votes
April 11th, 2024
Verified purchase

Love Perpay the best company yet I've never financed with anyone better than Perpay! I recommend them to everyone. My credit score went up and I am very satisfied

Thumbnail of user tattycarrillo1128
2 reviews
0 helpful votes
February 18th, 2024

I ordered a pixel 6a from perpay 3 months ago and the phone stopped working friday night 2/16/24 I am so upset i never had this problem unfortunately there's nothing prepay can do about it 😞 and google isn't much help they want to charge me to repair it when it's a manufacture error 😢

Tip for consumers:
I'm upset that nothing can be done with my problem It's unfortunate that they can't fix it and google won't help

Products used:
Pixel 6a

Service
Value
Shipping
Returns
Quality
Thumbnail of user perpayt
Perpay T. – Perpay Inc. Rep

Hi Natalie, we're sorry to hear about your experience with the Pixel 6a. We understand your frustration and apologize for any inconvenience this may have caused. Thank you for sharing your concerns with us and feel free to reach back out to our support if you have any additional questions.

Thumbnail of user pamw86
2 reviews
0 helpful votes
April 11th, 2024
Verified purchase

Perpay is the best thing ever. Everything ships quickly. Bring able to pay as you go is great.

Thumbnail of user paturiousg
1 review
0 helpful votes
April 11th, 2024
Verified purchase

Home lay-away for the modern era. Suits me well because I am able to fill my house with high quality items instead of cheap stuff that breaks all the time. Cost over time, this makes sense to help build wealth and not debt.

Thumbnail of user malindae11
1 review
0 helpful votes
April 11th, 2024
Verified purchase

It's gd, but would be better if u can get in touch with someone the phone and better communication about returns so because of this I give it 3 stars

Thumbnail of user cotym11
1 review
0 helpful votes
April 11th, 2024
Verified purchase

For people without the best credit this is a great resource. I love that I can setup payments and they come out from my check before I get paid. Helps me stay on track.

Thumbnail of user rafaelm449
1 review
0 helpful votes
April 11th, 2024
Verified purchase

I've been able to purchase items outside my buying capabilities for high cost items without worrying about missing a payment with the direct deposit

Thumbnail of user pamelat1320
1 review
5 helpful votes
January 10th, 2024

I bought 2 Apple pens and a iPad case. Come to find out there where not compatible. Never open never used. I still was charged not only the shipping free plus 10 dollars plus a 10% restocking fee. Horrible to rip people of knowing they already don't have the money or they wouldn't be paying double to get the things. STAY AWAY!

Tip for consumers:
Stay away!

Products used:
None I sent them all back and still was out of almost $100 dollars and I have to pay it so it doesn’t affect my credit score. Horrible Horrible people

Service
Value
Shipping
Returns
Quality
Thumbnail of user perpayt
Perpay T. – Perpay Inc. Rep

Hi Pamela, We are sorry that you are disappointed but appreciate your feedback. We are committed to providing you with a great experience and hope you give us another chance in the future. Please reach out to our live chat at hello@perpay.com and our team can assist you further.

Thumbnail of user carmonam1
1 review
0 helpful votes
April 17th, 2024
Verified purchase

The best secret to buying expensive items at low affordable prices. I have been able to purchase much needed items without breaking the bank. The payments are affordable and they come right out my paycheck so I don't have to worry about missing a payment. It even helps with my credit score. I love perpay!

Thumbnail of user reshikaw
1 review
0 helpful votes
April 11th, 2024
Verified purchase

I absolutely love this card! I was a little worried at 1st but overall it's amazing

Thumbnail of user lynproffitt22
1 review
0 helpful votes
February 23rd, 2024

I ordered very small things a couple of times just to try it out but I no longer shop with them because everything is over priced. I just use the credit card now for building credit.

Products used:
I ordered a yoga mat and some head phones

Value
Shipping
Quality
Thumbnail of user perpayt
Perpay T. – Perpay Inc. Rep

Our prices can be higher than retail prices, but they reflect the convenience of our zero interest, zero fees financing options! As a financial platform, we encourage you to choose the purchasing option that's most comfortable for your own financial goals. If you're able to buy the item for a cheaper price in stores, we support you in doing so!

Thumbnail of user nathanh926
1 review
0 helpful votes
April 11th, 2024
Verified purchase

I've been a Perpay Customer for sometime now. They have helped me get credit for some large purchases and have even extended credit with a Perpay credit card. This is a great program for people with less than perfect credit. They do report to major credit bureaus so it will help you in that aspect. Great program thank you Perpay!

Thumbnail of user nicoles2645
1 review
0 helpful votes
April 11th, 2024
Verified purchase

Perpay has been more than amazing! Allowing big ticket item purchases that are shipped immediately and the payment goes directly to them on payday-I never see it! I live Perpay!

Thumbnail of user jeremiahw121
1 review
0 helpful votes
April 11th, 2024
Verified purchase

They are a great company to work with very easy to use system has helped my credit tremendously.

Thumbnail of user brandonm1363
1 review
0 helpful votes
April 15th, 2024
Verified purchase

Great service, fast deliveries, and almost everything you are looking for. Payment set up is easy-to-use. Shop now!

Thumbnail of user pamelas3025
1 review
0 helpful votes
April 11th, 2024
Verified purchase

I'm happy with this service it has been the biggest help because it allows you to get things you need but spread your payment's out.

Thumbnail of user ivonnec49
1 review
0 helpful votes
April 11th, 2024
Verified purchase

I love Perpay without them I would not be able to have so many great high ticket items. The ease of payment is exceptional. This is my favorite service. Has also helped increase my credit score.

Thumbnail of user edwards207
2 reviews
0 helpful votes
April 11th, 2024
Verified purchase

I love having the Direct Deposit option, I can use my card and it immediately paid on.

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Thumbnail of user perpayt
Perpay T.
Typically responds within 24 days

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3.6
313 reviews
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