• Petallush

Petallush

Overview

Petallush has a rating of 2.94 stars from 335 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Petallush most frequently mention customer service, return policy, and full refund problems. Petallush ranks 89th among Women's Clothing sites.

  • Service
    146
  • Value
    59
  • Shipping
    59
  • Returns
    64
  • Quality
    291

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 56%
Positive
89
Neutral
7
Negative
63

Instant Feedback

5,555 reviews

18
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Overall the sizing was very inconsistent and customer service was not helpful in the return process.
  • I reviewed the return policy prior to placing my order, so of course I am going to return the items that did not fit.
How would you rate Petallush?
Top Positive Review

“Measurements incredibly helpful to order an accurate...”

Rebecca C.
2/6/24

Measurements incredibly helpful to order an accurate size. I hope that it works out so I don't need to return or exchange. Fist time shopping here, but reviews reveal satisfied customers.

Top Critical Review

“One star is too many.”

Lynn M.
3/30/24

Tried to return items that were too small but got the runaround each time. First was an offer to reinburse $17, then $24, then $36 and now $42 which is half of what I paid. Then they tell me they don't send return shipping labels; that I must accept one of their offers. After reading a similar review where they didn't even receive the final payout, I'm in disbelief that Petullush get away with this criminal activity. Buyer beware!

Reviews (335)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (111) return policy (48)
Thumbnail of user susany605
1 review
0 helpful votes
November 16th, 2021
Verified purchase

Easy and fun. It's a gift. I'm sure she will like it.

Quality
Thumbnail of user lynnm1502
1 review
0 helpful votes
March 30th, 2024

Tried to return items that were too small but got the runaround each time. First was an offer to reinburse $17, then $24, then $36 and now $42 which is half of what I paid. Then they tell me they don't send return shipping labels; that I must accept one of their offers. After reading a similar review where they didn't even receive the final payout, I'm in disbelief that Petullush get away with this criminal activity. Buyer beware!

Tip for consumers:
Buyer beware. This company is a ripoff.

Products used:
Shirts

Service
Value
Shipping
Returns
Quality
Thumbnail of user patriciah1777
1 review
0 helpful votes
August 14th, 2021
Verified purchase
• Updated review

The dress is perfect and the size I always wear…but…way too tight across my chest. Everything else is great!

Reason I chose this business:

Saw the dress and wanted to buy it.

Quality
Super easy!
July 4th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Saw the dress and wanted to buy it.

Thumbnail of user maryannem73
1 review
0 helpful votes
December 23rd, 2021
Verified purchase

I was happy when I received my dresses in the mail. They fit right and were made from good material.

Service
Thumbnail of user judis96
1 review
1 helpful vote
August 16th, 2021
Verified purchase
• Updated review

I wish your coupon codes worked. I waited a long time for delivery, but the dress is well worth it.

Reason I chose this business:

It popped up in a search for navy dresses.

Reason I chose this product:

I liked how it looked on the model. My husband picked this one, too.

Quality
I wish your coupon codes worked
August 2nd, 2021
Verified site experience
• Previous review
Reason I chose this business:

It popped up in a search for navy dresses.

Thumbnail of user annk525
1 review
0 helpful votes
March 24th, 2022
Verified purchase

Thank you! Easy k; lk'; salkldsjf'ldjflajd'flajsd'laj'sdljf'asldjf'lsa

Quality
Thumbnail of user colleens402
1 review
0 helpful votes
April 11th, 2022
Verified purchase

Easy ordering! User friendly. Safe ordering. Good choices.

Quality
Thumbnail of user mandyb298
1 review
1 helpful vote
February 20th, 2024

I bought 4 dresses for my girls and one came in the wrong size. Not only would they not let me return the dress for the right size they wouldn't refund my money. After a month of dealing with their customer service I finally settled for a half refund, which they never refunded! It's been a bad enough experience that I'll never be back. It's a shame that their return process is so terrible!

Products used:
Dresses

Service
Value
Shipping
Returns
Quality
Thumbnail of user maryb4397
2 reviews
0 helpful votes
May 4th, 2022
Verified purchase

Good service Thank you. The items arrived in a timely manner and looked exactly like the picture.

Reason I chose this business:

I needed a quick find. Lots of choices

Quality
Thumbnail of user julieg1542
1 review
1 helpful vote
December 19th, 2023

I'm so disappointed with this company. 13 messages back and forth with this company and still no return authorization. The clothing fits very small and it is of poor quality/color. The company did not ship my complete order and asked for multiple pictures and for me to weigh the box to prove that an item was missing. No packing slip. Poor English in email correspondence. Buyer BEWARE!

Products used:
shirts and dresses

Service
Value
Shipping
Returns
Quality
Thumbnail of user rachels1227
2 reviews
0 helpful votes
May 15th, 2022
Verified purchase

User friendly. Liked the presentation of the products.

Reason I chose this business:

Found this dress on site

Service
Quality
Thumbnail of user cathyd602
1 review
0 helpful votes
March 25th, 2024
• Updated review

The site never tells you it isn't an American site. The charge to my card came from Paris, France. Every piece of clothing I ordered comes from China and so the sizes run a size or two smaller than American sizes. I measured and went with the size bigger and even that is tight. I am VERY disappointed in the site. I probably won't be ordering from them again.

Tip for consumers:
I honestly don't think this is an up and up business. I think it is just another one coming from China.

Products used:
A blouse and 2 dresses

Service
Value
Shipping
Returns
Quality
Order never received
March 4th, 2024
Verified purchase
• Previous review

My experience is HORRIBLE as I have not received my order.

Reason I chose this business:

Cute dresses for a reasonable price

Service
Quality
Thumbnail of user nicolad61
1 review
1 helpful vote
September 30th, 2021
Verified purchase

Loved the styles as they are unique and great value for money too. I was worried they would not fit and the return process would be a nightmare but luckily only 1 of the items was not a great fit on me and I will probably just give that to a friend

Reason I chose this business:

Facebook ad

Quality
Thumbnail of user aprilskywilliams
1 review
0 helpful votes
April 6th, 2024

Dress was supposed to fit a size M 8/10 and I am only a B cup, size 7 and it was so tight in the chest and back I couldn't move my arms or get it on or off easily. When it was supposed to be a little big. Dress was translucent as well and when I contacted them to return it the girl who answers named Rachel tells you you can't have a full refund and they do not want the dress back. Only offered $22 about half of what I paid and these dresses aren't cheap they're almost $50 a piece, definitely not worth the money. Paid $12 for the dress to be mailed back anyway since I can't wear it.

Products used:
Dress

Service
Value
Shipping
Returns
Quality
Thumbnail of user elizabethl1804
1 review
0 helpful votes
July 12th, 2022
Verified purchase

Cute stuff! Easy shopping and account setup. Thanks!

Quality
Thumbnail of user leontinef
1 review
0 helpful votes
August 11th, 2022
Verified purchase

Quick and easy to navigate. Thank you! Best part? Quickest Delivery, ordered August 11th, received August 17th, 2022! Thank you, much appreciated...

Quality
Thumbnail of user christinap442
1 review
0 helpful votes
October 12th, 2021
Verified purchase

I had issues inputting my credit card yesterday that's why I didn't finish submitting my order but other than that ok.

Reason I chose this business:

I liked the style of the dresses and prices appear reasonable. My first time ordering from this website so I really hope the size chart is accurate!

Quality
Thumbnail of user sherryb703
1 review
0 helpful votes
September 3rd, 2022
Verified purchase

Dress is sized much smaller than expected. PLEASE SEND INSTRUCTIONS FOR HOW TO RETURN FOR REFUND.

Quality
Thumbnail of user nancys4009
1 review
0 helpful votes
March 8th, 2024
Verified purchase
• Updated review

I had order some dresses and the order dropped off the computer. I hope I don't get two orders of the same dresses. I have received on email with the 2 orders. I tried to contacted someone about the order, but they make impossible to talk with a human. I am very upset with the whole experience working with the company. Can't the company afford to call a customer.

What customer service. I never talked with anyone from the company. I had a text from a man called Kent, but he didn't work for Pettallush. He was a go to guy from another company.

Reason I chose this business:

I like the styles and I like long dresses.

Reason I chose this product:

I liked the dresses. But I guess I will never see them.

Service
Quality
I had order some dresses and the order dropped off...
February 20th, 2024
Verified site experience
• Previous review

I had order some dresses and the order dropped off the computer. I hope I don't get two orders of the same dreeses

Reason I chose this business:

I like the styles and I like long dresses.

Thumbnail of user ericaf381
1 review
0 helpful votes
September 9th, 2022
Verified purchase

I love the styles available! So pretty and classy.

Quality
Thumbnail of user rachelz241
2 reviews
1 helpful vote
February 27th, 2024
Verified purchase

Super easy I have been looking for a few days for dresses and these caught my eye and I had to try I am praying they fit as this is my first time trying. The website was beautiful although a little clunky with a new window popping up every time I clicked on something so then it was hard to tell if everything I selected was in my cart. But it worked out in the end and I pray the dresses fit me

I received my order and the one dress I was able to get on but it was difficult to remove... and the one other one after trying on I don't like very much its too long and feels a bit frumpy

Reason I chose this business:

I saw an ad on instagram

Quality
Thumbnail of user paolag70
1 review
0 helpful votes
September 20th, 2022
Verified purchase

Good service, delivery could be faster but dresses are really pretty

Quality
Thumbnail of user deborahm2585
2 reviews
0 helpful votes
December 5th, 2022
Verified purchase

Easy ordering…. Just takes to long to come…. Hopefully Petallush can fix this….

Reason I chose this business:

Looked at reviews first….

Service
Quality
Thumbnail of user mckellf
1 review
0 helpful votes
October 4th, 2021
Verified purchase

Decent shopping experience and got the dress in about a week… just a lil disappointed in the size chart. Followed it and the dress was too tight on my bust. Will try to return for a larger size.

Reason I chose this business:

Saw an ad on insta

Quality
Thumbnail of user amym3010
1 review
0 helpful votes
January 4th, 2023
Verified purchase

Great product, user friendly website. I love petal lush!

Reason I chose this business:

Have great experiences with Petal lush

Quality

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From the business

Company Representative

Thumbnail of user petallushs
PetalLush S.
Typically does not respond to reviews

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