• PinkBasis

PinkBasis

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Overview

PinkBasis has a rating of 3.67 stars from 99 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PinkBasis most frequently mention customer service, fast delivery, and quality products. PinkBasis ranks 124th among Women's Clothing sites.

  • Service
    6
  • Value
    6
  • Shipping
    6
  • Returns
    6
  • Quality
    6
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What reviewers want you to know

Positive highlights

  • It's customer service and delivery service is simply amazing.

Critical highlights

No critical highlights yet

How would you rate PinkBasis?
Top Positive Review

“Pinkbasis The Best!”

Juan S.
7/14/17

This is a good site to shop on. Pinkbasis has some of the best shoes and the best prices in town. You have so much to look at and to pick from. Pinkbasis have great sales all the time in all colors, sizes and styles.

Top Critical Review

“Bad Customer Service”

teddy R.
5/14/20

I have been contacting Pink Basis for 2 yrs. Regarding an order that I received where one swimsuit size small was way too BIG and the other swimsuit bag had been opened and taped. I do not know if it was a return and someone else had tried it on. I mailed back the 2 swimsuits and never received a refund. I asked them I was told I was out of the return dates but I had been contacting them about the opened bag and the issue was never resolved. I just sent another e-mail a few days ago & I have not heard back. I still have my receipt. I am a business owner myself & this is totally unacceptable.

Reviews (99)

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Reviews that mention popular keywords

customer service (36)
Thumbnail of user teddyr18
1 review
11 helpful votes
May 14th, 2020

I have been contacting Pink Basis for 2 yrs. Regarding an order that I received where one swimsuit size small was way too BIG and the other swimsuit bag had been opened and taped. I do not know if it was a return and someone else had tried it on. I mailed back the 2 swimsuits and never received a refund. I asked them I was told I was out of the return dates but I had been contacting them about the opened bag and the issue was never resolved. I just sent another e-mail a few days ago & I have not heard back. I still have my receipt. I am a business owner myself & this is totally unacceptable.

Thumbnail of user juans67
9 reviews
25 helpful votes
July 14th, 2017

This is a good site to shop on. Pinkbasis has some of the best shoes and the best prices in town. You have so much to look at and to pick from. Pinkbasis have great sales all the time in all colors, sizes and styles.

Thumbnail of user roxanner17
1 review
13 helpful votes
October 17th, 2016

Worst company I have ever dealt with. They sent me damaged shoes and then refused to replace them until I sent photos of proof of damage. They took forever to email me back and I stayed on hold over the phone for two hours before I hung up never even getting a persons voice only holding while hearing music. After I sent them back I never got a reply back as to what would happen with refunding my money or getting them replaced. Total rip off do not buy from them

Thumbnail of user deeg31
1 review
11 helpful votes
June 1st, 2016

I have ordered over 40 pairs of boots and shoes from this site for my daughter and I and pleased as EVER! I know the size chart make sure you read for certain shoes especially the round or pointed toe shoes or boots... you may have to order a size up. Otherwise I am very pleased customer. Thank you PinkBasis!

Thumbnail of user thomasm647
2 reviews
3 helpful votes
September 15th, 2018

I ordered an item for my girlfriend on September 1st. They charged my account on September 4th, IT is now September 15 and it still hasn't shipped. I will try contacting the company again on monday. They are subsidiary of amiclubwear.com

Thumbnail of user mt38
1 review
14 helpful votes
July 24th, 2014

I really can't understand all the bad reviews! I've been ordering from Pink Basis for a while and I have NEVER had any problems. Their shoes are always nice and the prices can't be beat! I've always received my orders in a timely fashion and never had an outrageous shipping amount as described in some other posts. By the way, the free ground shipping depends on how much you spend. I saw a review where the person bought 2 pairs of shoes for $9.99 a piece and they were complaining about shipping cost. Well that amount won't get you free shipping. Sorry.

Thumbnail of user deniseh33
7 reviews
23 helpful votes
May 11th, 2017

I've ordered from the site twice, despite reading the reviews. With these types of sites, it's a crap shoot and just may win. My first order came in a bit late and one pair of shoes were damaged. The shoes were lest than $15, so I didn't bother trying to return them. I wish I had. I would have read their ridiculous return policy and would have saved my money. The next time I ordered was horrible. The shoes were poor quality, one pair was missing and one pair was a size 10 and another was a size 5.5. I wear an 8.5. I tried to return the shoes. You have 30 days to return items for store credit (red flag #1). You have to email the company to get a return number, describe why you want to return them and provide photos of the items (red flag #2 & 3). You then have to wait for a response to get the return number and pay for shipping yourself. You are subject to a "restocking fee," or denial of an exchange at their discretion (I lost count of the red flags). This site is clearly a scam. Don't waste your time.

Thumbnail of user roseh23
1 review
3 helpful votes
November 18th, 2014

Pinkbasis isnt a scam they sent the boots... Nice condition. Only thing was they were to small for its size it was supposed to be... :-\ i wished they fit really cute

Thumbnail of user chrisc225
1 review
14 helpful votes
February 4th, 2016

If it were possible to give Zero Stars with a review, I would. Pink Basis has the worst customer service. There is limited communication, and if you need to talk to someone, good luck! Limited service hours, emails take 2 days to get a response. I ordered two pairs of pleaser boots for an event. Could not get help with my order. When I finally requested to cancel the order, they mysteriously created a shipping label and said they had already shipped out. Charged $75 for expedited delivery. Received my package, and one of the boots was on backorder, however I was never notified of this. Fortunately, I had already given up on them and placed another order with Yandy.com! Fast, in-stock, and even delivered the very next day for only $35! Buyer beware!

Thumbnail of user laurens261
1 review
2 helpful votes
November 8th, 2016

All of these people here were paid to write good reviews including the man that ordered a leaopard print bikini... I purchased a swimsuit for my bday trip to Jamaica and paid an extra $20 for 3 day shipping. It's been a week and I've received nothing. I looked up my tracking number on their parent website AMICLUBWEAR.COM because PinkBasis has no tracking capabilities and all it says is that there was an error. I tracked it twice, called "customer service" which is music on loop by the way AND emailed them twice but received no response. I disputed the charge today cuz this is a bull$#*! scamsite. DONT BUY FROM PINKBASIS OR AMICLUBWEAR!

Thumbnail of user phyllisg2
1 review
8 helpful votes
March 23rd, 2014

Deals section is amazing heels for $2.99. Love the shop by color option. Fast delivery of PinkBasis I like most.

Checkout process is so easy. Good job.

Thumbnail of user jefferym13
1 review
1 helpful vote
March 22nd, 2014

Best place for useful party costume. It's delivery is faster than any other shop. Customer service is also well. So I like it.

Thumbnail of user frankr35
1 review
0 helpful votes
March 22nd, 2014

Swimsuit is my girlfriend's best choose able costume. I've find more than 2000 different type of swimsuits in PinkBasis. Great collection.

Thumbnail of user yvettem2
1 review
9 helpful votes
November 21st, 2013

If I could give these people no stars, i would. I purchased a pair of beige boots and paid an extra $20 for 2day air. They sent the wrong boots and then gave me the run around when I tried sending them back. It was their mistake but my headache. I'm stuck with boots I did not order. Needless to say they have horrible customer service. Buyer beware. Don't bother buying with them.

Thumbnail of user lingi
1 review
1 helpful vote
March 23rd, 2014

Last week I bought a costume from new site of PinkBasis. I've got my products within 36 hours. It's so amazing to me and new experience. Good job PinkBasis.

Thumbnail of user kivas
1 review
5 helpful votes
January 7th, 2017

ABSOLUTELY TERRIBLE CUSTOMER SERVICE. I ordered from this site on November 5,2016. I purchased 7 pairs of shoes, all of which were intended as gifts. My card was debited 2 days later. My order arrived November 11,2016. Since the package came from California I was very excited about this. Soon after giving the shoes to the people they were intended for I was informed that one pair was, in fact, two left feet. As you could imagine my embarrassment, I soon after contacted PinkBasis. I emailed them on November 22,2016. There is a disclaimer on their site that asks for 48 hours to respond, however, I didn't receive correspondence until November 28,2016. I understand this was around the holiday season so I wasn't to make much of a fuss. I was emailed back and asked for pictures confirming the issue. These were sent to them within the hour. I tried calling multiple times to try to speed up the process, at one point I held for over 30 minutes only to be transferred to a generic voicemail stating that they weren't able to take my call. Fed up with waiting for correspondence I sent a follow-up email on December 5,2016. I received an email back on December 8th, 2016 apologizing for the inconvenience and was then told that there wasn't a replacement for the shoes and if I wanted I could receive store credit and as a convenience to me, there was no need to return the shoes. I had no interest in receiving store credit and was unable to find any comparable shoes on the site. At this point, I requested for a refund to be issued. I received an email two days later that stated a refund has been requested on my behalf, which could take 7-15 business days. After the refund was approved it would take another 10 business days to issue the refund. Giving leeway for the two other holidays that have passed since then it's been about 20 business days and I have yet to receive a refund. By far the worst experience I've ever had. BEWARE OF THIS SITE.

Thumbnail of user rebeccaj13
1 review
1 helpful vote
March 23rd, 2014

Last day I've got my costume from PinkBasis. It is looking more beautiful than website. Fast delivery and good quality products is attractive in this site.

Thank PinkBasis.

Thumbnail of user joycej3
1 review
3 helpful votes
September 6th, 2013

I've purchased two sneaker wedges from pinkbasis and was very disappointed! The shoes were made out foam and had a stench of burnt rubber. One of the pairs they sent me was already worn and had dirt on the sole. It seemed like they've tried cleaning it and it also had a white stain on the side of the shoe. I've emailed them about wanting a refund on the worn pair but no response so i said screw it and wore them wont buy from this site again...

Thumbnail of user juliaj8
1 review
1 helpful vote
September 6th, 2013

I placed an order on Pinkbasis. By the time I got to the end of placing my order there was no spot to enter the promo code. Thought it would automatically deduct the amount at check out but it didn't. Got an email confirmation a few minutes later notating the entire amount being processed. Tried calling them and there were 70 callers ahead of me. Held as long as I could, got all the way down to caller 10 but was working and had to run into meeting. Tried calling back an hour later and now the line is disconnected! Poor customer service!

Thumbnail of user amiyahe
1 review
1 helpful vote
October 9th, 2015

Though it takes a lil while to get your order this is the best site anyone could use! They have a variety of one of a kind items then too top that, they never fail to reply on any concerns regarding your order!

Thumbnail of user ottoh24
1 review
0 helpful votes
March 23rd, 2014

Best collection of stylish clothing. Colorful and high quality costume for woman.

Fast delivery and great customer service.

40% off on clearance.

Thumbnail of user asiyaha1
3 reviews
23 helpful votes
April 6th, 2018

I ordered multiple items from the site and some of the items did not ship. I contacted the company for a refund on numerous occasions and was assured a refund would be given. Since then I have had no success with phone contact and e-mail customer service tells me to contact the refund department!

Thumbnail of user angryc12
3 reviews
12 helpful votes
March 13th, 2014

I ordered from them over 3 weeks ago and still have yet to receive my items. I am pissed! I wish I would have found this site before purchasing from them. After doing my research, I realized that they must have gotten wind of all these negative complaint they changed there site name to: https://www.lollicouture.com slick $#*!ers! The crazy thing is the have messed with the wrong one with me. I have shut down companies like them because money is not important to me the principle is.

Thumbnail of user emmab59
1 review
1 helpful vote
March 22nd, 2014

Last week I ordered a Black Printed Sleeveless Crop Top, surprisingly I got within 48 hours. It's to much fast.

I like it's finding option and delivery service. Just love PinkBasis.

Thumbnail of user isabellaa4
1 review
1 helpful vote
September 8th, 2013

This company is not compliant with state and local laws concerning their policies. The products were horrible, and the return/refund policy was not disclosed prior to purchase (and being in California) state law requires that from any online business. Also, the customer service is horrible, and they would not comply with any requests. I am asking for a full research of this business's conducts and policies, as this is not acceptable within the retail industry.

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About the business

Pink Basis is an online boutique specializing sexy clothing for Women, junior and plus size sexy clothes. If you're looking for a new party dress or a pair of sexy heels to finish off your haute look Pink Basis has it! Shop for cheap cute clothing like...

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