• Pink Boutique

Pink Boutique

Overview

Pink Boutique has a rating of 3.67 stars from 147 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Pink Boutique most frequently mention customer service, and next day. Pink Boutique ranks 6th among Dresses Other sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
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What reviewers want you to know

Positive highlights

  • The customer service is fantastic and most of all they make you feel like a queen.

Critical highlights

No critical highlights yet

How would you rate Pink Boutique?
Top Positive Review

“Happy Customer!”

Laura C.
1/24/20

Ordered multiple times from this company as I love there clothes! Really good quality material & true to sizing. I ordered a jump suit from them a couple of weeks ago & needed some advise. I contacted customer services & spoke to a woman called Sarah, she was absolutely amazing & helped me in every way she could! Although I was terrible at replying to her she always made sure her replies were quickly sent to me to resolve the matter! 10/10 on their customer service! Thank you so much! X

Top Critical Review

“SCAM SCAM SCAM”

Lisa S.
12/26/23

Please do not lose your money. This is a scam site. Defective merchandise, and horribly duplicated knock offs. Returning the items to china is upwards of 50 to 100 dollars. Dont waste your time or your money. They are HORRIBLY unethical. Lousy chinese scammers

Reviews (147)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (52)
Thumbnail of user krish337
1 review
0 helpful votes
January 7th, 2024

You eventually get your items but you can return them. I notified the company right away of wanting to return, they asked me why and I have not heard from them. I

Thumbnail of user lisas5746
1 review
0 helpful votes
December 26th, 2023

Please do not lose your money. This is a scam site. Defective merchandise, and horribly duplicated knock offs. Returning the items to china is upwards of 50 to 100 dollars. Dont waste your time or your money. They are HORRIBLY unethical. Lousy chinese scammers

Tip for consumers:
These people are scammers. Please dont waste your money

Products used:
3 ladies outfits. Horrible replicas, zippers dont work, threads hanging, not worth $5

Service
Value
Shipping
Returns
Quality
Thumbnail of user shaniquef4
1 review
0 helpful votes
December 6th, 2023

Ordered an item with next day delivery. Items haven't arrived and there's no outcome. It was my first time ordering from this website and will definitely be my last.

Tip for consumers:
Terrible experience

Products used:
Black frill dress

Service
Value
Shipping
Returns
Quality
Thumbnail of user alanp711
1 review
3 helpful votes
February 9th, 2023
Verified purchase

I'm beginning to think this store is a scam with fake reviews. My experience is nothing like them. Ordered over a month ago. Got one email with a tracking number. Supposedly my items are at Heathrow airport and have been for 3 weeks. Contacted the store and I got a grammatically incorrect response.not pleased

Tip for consumers:
Expect things to take a long time

Products used:
Still have not received

Shipping
Thumbnail of user tonyai22
1 review
5 helpful votes
March 7th, 2023

I placed a order that was over $200. It has been 2 months I have not received it. The company said it was delivered and contacted the post office. Post office has no information.
Think Pink will not help or refund my money!
I will never order from them again and make sure other people don't either!

Tip for consumers:
Do not order from them

Products used:
Did not receive any of the order

Service
Value
Shipping
Returns
Quality
Thumbnail of user charlottef75
1 review
0 helpful votes
March 11th, 2020

Anna was very helpful with my question about an order I wanted to make was a little disappointed they didn't have item I want but can't be helped but over all very helpful

Thumbnail of user teeq2
2 reviews
5 helpful votes
August 12th, 2022

Wanted to point out that there appears to be two different companies being reviewed here! One company is Pink Boutique which seems to be legit (never ordered) & the other is Pink Style Boutique, a Chinese company that is a scam! The items WILL NOT be as pictured on the website so DO NOT order. IF they respond to your complaint, you may be offered a full refund if you pay for return shipping to China (very expensive) or a small percentage off your current or future purchase of you can't return. The positive reviews & pics are not to be trusted... I understand that some companies are now providing gift cards for them!

Thumbnail of user laurac789
1 review
1 helpful vote
January 24th, 2020

Ordered multiple times from this company as I love there clothes! Really good quality material & true to sizing.
I ordered a jump suit from them a couple of weeks ago & needed some advise. I contacted customer services & spoke to a woman called Sarah, she was absolutely amazing & helped me in every way she could! Although I was terrible at replying to her she always made sure her replies were quickly sent to me to resolve the matter! 10/10 on their customer service!
Thank you so much! X

Thumbnail of user helena64
5 reviews
4 helpful votes
January 6th, 2015

Really good service. I did return a dress that had deodorant marks on it and they charged me for the return! Other than that clothes are great quality and good service

Thumbnail of user nemuhana
1 review
5 helpful votes
August 31st, 2021

I ordered a dress from this so call company and they send me BULL$#*!! The dress is not what was advertised and what I wanted. Poor quality! When I reached out to them, they wanted to refund me 10% of my purchase. How dare they insult my intelligence. Never will I order from them again. If you know know any better, PLEASE STAY AWAY FROM THEM. They are a rip off company. BEWARE!

Thumbnail of user bkm5
1 review
3 helpful votes
March 19th, 2023

I placed an order after going back and forth and whether I should trust this site, and I wish I had gone with my gut instinct. These people are scammers who will take your money yet NEVER send you your items.

LISTEN TO ALL THE BAD REVIEWS, I wish I had:-(

Tip for consumers:
Do not order from this scam site

Products used:
Never received

Service
Value
Shipping
Returns
Quality
Thumbnail of user gm461
1 review
3 helpful votes
August 19th, 2021

I placed an order on 8/3 and paid for it to be expedited for my vacation packaged received after, 18 days later. I also order from several other companies and this is the only one I have not received.

Products used:
I brought clothes and none of the are worth keeping

Thumbnail of user laliew
1 review
8 helpful votes
July 27th, 2021

I ordered my item almost a month ago, I've reached out to customer service and the only thing they told me was "be patient and wait on my item". I am very upset about this being that I needed this for my vacation in the next couple of days.

Thumbnail of user gemmak3
1 review
9 helpful votes
September 11th, 2019

Awful company, returns, products and customer service are way below standard.

It's very telling the fact they disable the reviews on Facebook.

With such amazing companies such as missguided and boohoo, I would never even entertain using them. I'd highly advise people to shop around at the excellent companies out there rather than wasting money with these. AVOID THEM

Thumbnail of user mrsh70
1 review
10 helpful votes
May 21st, 2020

Poor quality of most of the clothes, never received my refund. Tried to contact them with no success, after few months when get hold of them they claimed it is too late now (even that i had a proof of return).

Thumbnail of user erikap160
1 review
6 helpful votes
September 1st, 2021

This company is horrible. I ordered an item on August 6 and paid for expedited shipping. A week later, no shipping information. Come to find out, they didn't even have the inventory. I requested the order be canceled. They failed to respond even though their website states they will reply within 24 hours. After no reply, I reached out to Paypal. Three weeks later and through the dispute process with PayPal, they shipped the item, after 4 cancellation requests). I paid for expedited shipping because I wanted my item prior to traveling. They shipped an item after requested cancellation and paypal allowed them to be the shady company they are. Do yourself a favor and do not order from them!

Thumbnail of user anitak257
1 review
1 helpful vote
June 19th, 2022

I canceled order & asked for a refund prior to order being shift. They kept saying that it was in route, I recvd item after 3.5wks, It looks cheap/see through. They want me to pay for a return label to get a refund!

Tip for consumers:
Tip is cute clothes but order from elsewhere. Not worth the headache.

Products used:
Didn’t use item. I cancelled order prior to shipment/delivery…they were responsive but kept saying it’s out for delivery- although I can see item was still in CA., I finally recvd 3.5wks later! Now, they want me to pay for a return label to get my refund! Not acceptable!

Service
Value
Shipping
Returns
Quality
Thumbnail of user lethaw6
1 review
3 helpful votes
October 19th, 2021

None of the dresses I ordered looked like thw pictures when I received them. The fabic was very cheap. Dresses were not sewn together properly. There were holes in the seams. It cost me $85 to send them back to China. When I placed my order, they used a USA address, but for returns its a China address. Rip off. I have been waiting 5 weeks for a refund after I shipped merchandise back. It took over a week for them to send me rhe return address. They tried to iffer me a $5 disvount to keep the dresses. I refused it, then they offered me a 15% off coupon for my next order. I plan to NEVER order from this company. Finally after a week of haggling, they sent me the return address as made sure that I knew that I was responsible for the return shipping costs.
Save yourself time, money and a headache, don't order from this company.

Thumbnail of user katies350
1 review
0 helpful votes
September 26th, 2019

The customer service here is great. The staff are very polite and will help you with any issues. I had a damaged item and with the help of Lucy it was fixed and I cant wait for my new item to arrive.

Thumbnail of user fayb35
1 review
8 helpful votes
August 26th, 2020

Everything I've ordered from here has either broke or ripped within the first two times of wearing or using the items. Not worth the money you pay very cheap

Thumbnail of user ericap83
1 review
0 helpful votes
October 15th, 2019

Excellent clothes and service. I love how I always get complimented on what I wear when I decide to purchase from this site.

Thumbnail of user tracys154
1 review
8 helpful votes
February 23rd, 2018

Ordered 5 dresses so my daughter could select a dress for her prom. 1 dress was selected 4 dresses were returned as unwanted items.
They have only refunded me for 2 saying the other 2 are soiled with fake tan, so I have now payed for three dresses instead of one.
This is ridicules but having read the reviews after the event I now think they have a scam going with the fake tan comment. Please be aware when ordering from this company. Scammers

Thumbnail of user teamp6
Team P. – Pink Boutique Rep

Hi Tracy,

We're really sorry to hear that.We appreciate that you are disappointed that we have returned your item to you and have not issued a refund. We state clearly on our website that we are unable to accept returned items which have been marked by makeup, tan or creams and ask for care to be taken when trying your items on. You can find this information on our website here >> http://www.pinkboutique.co.uk/returns.

We are sorry for any disappointment that this may cause. Team PB xx

Thumbnail of user katieh108
1 review
10 helpful votes
February 21st, 2018

The customer service in this place is something Ive never experienced before! There refusing me a refund because I have apparently spoiled one of the products with fake tan ( funnily enough the item I hadnt tried on!) there attitude was well its not got there by itself, theres only men in the warehouse! Initiating Im a Lier! The product has been stained somewhere in the process and they choose me as the culprit! They havent even took into consideration what I am telling them!

Thumbnail of user teamp6
Team P. – Pink Boutique Rep

Hi Katie,

We appreciate that you are disappointed that we have returned your item to you and have not issued a refund. We state clearly on our website that we are unable to accept returned items which have been marked by makeup, tan or creams and ask for care to be taken when trying your items on. You can find this information on our website here >> http://www.pinkboutique.co.uk/returns.
We are sorry for any disappointment that this may cause but we are unable to issue a refund on this occasion. Team PB xx

Thumbnail of user sophielouisec
1 review
3 helpful votes
May 30th, 2019

Ordered a dress from this company and was too small and short. Sent it back for a refund and I was refused this. The dress was sent back to me and when I phoned the customer service to ask why, she said it was due to the dress being marked. This was not the case when I sent the dress back for a refund initially. Terrible experience.

Thumbnail of user maggieg26
1 review
2 helpful votes
March 26th, 2018

Order a jacket I received it almost 4 months later and it's the wrong size. I don't recommend this Boutique.

Thumbnail of user teamp6
Team P. – Pink Boutique Rep

Hi Maggie,

We put all of our trust into our couriers to deliver parcels on time.

We're so sorry to hear your order did not arrive on time.

Can you please pop us over an email with your order number to customercare@pinkboutique.co.uk.

Sorry for any inconvenience caused. Team PB xx

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From the business

Shop women? ۪s clothes & the latest online ladies fashion at Pink Boutique UK. Celeb inspired clothing, party dresses, shoes & hair extensions with next day UK delivery.

Business History

Founded in 2012 by our mum and daughter team, Julie Blackie and Alice Hall, PB has evolved rapidly over the last ten years and it just keeps getting bigger and better. From what started as an investment of £90 on eBay, that initial pack of six dresses has grown into the daily shipping of 1000 parcels from our warehouse. The rest is history!

Company Representative

Thumbnail of user teamp6
Team P.
Typically does not respond to reviews

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3.7
147 reviews
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