Pitney Bowes

Pony express could deliver faster than Pitney Bowes! My packages sit for at least 10 days with no movement before they're is an update. I've called all business I shop from and asked them to dump Pitney Bowes! This was not news to them!

We order quite often from places like Saks Off 5th in the U.S. for delivery to Canada. Saks uses Borderfree, who in turn use Pitney Bowes (who then passes it off to Canada Post).
Pitney Bowes has terrible service. We invariably have to call the store that we ordered from because a parcel has been "lost in transit'. The store then has to put a request in to Borderfree, who in turn I presume have to contact Pitney Bowes. We've had them lose parcels completely and other times (quite often) they just leave it sitting in limbo once it passes through Canadian Customs. We have a parcel right now that cleared Customs on March 12/24 and as of March 19/24 there are no updates. So for over one week it's just be sitting -- somewhere.
Pitney Bowes refuses any form of responsibility, as their website states, "If you have questions about the status of your delivery or return, contact the retailer directly or marketplace where you made your purchase. Pitney Bowes provides a service for these companies and does not have this information."
Of course they have the information! When I click on Borderfree's tracking number, it pops through to the Pitney Bowes website! They HAVE the information! They just refuse to care about their customers at all.
I would say "don't use them" but -- like me -- you probably don't have a say in the matter.
But maybe Pitney Bowes, Canada Post or Borderfree will read this and realize that Pitney Bowes is TERRIBLE!

Going through Pitney Bowes who has the worst reputation in sending packages so slow is never a good choice. Petyay in China blame Corona Virus for the slowness but it's Pitney Bowes fault. I heard that this has been going on for a long time and I hope to warn many. I really don't think they understand English.
Pitney Bowes held the package of mine for two weeks in Lost Angeles. Then it arrived at Pitney Bowes in Indiana where I'm told will be another two weeks there. Kansas City is between Lost Angeles and Indiana. I don't live too far from Kansas City yet my package got sent an extra 2000 miles away.
Sounds like somebody mailed their brains off and we're CRAZY to ever trust them again. Stupid can't fix stupid and I will add my yes to Pitney Bowes already bad reputation. Pitney is a good name because they are indeed pitiful.
From Gemmee

My package was received by Pitney Bowes ~ to drop off with USPS for final delivery ~ on 2/2/22. It sat at this Pitney Bowes' facility for 3 days before arriving at a SECOND facility. The package sat at the second facility for 5 DAYS before being shipped to a THIRD facility ~ this third facility was only ONE STATE OVER from the second facility. According to PB's tracking, my package is supposed to be delivered tomorrow, 2/12/22, but as USPS still isn't in receipt of the package, that's NOT going to happen! In fact, because it'll take another 2-3 days after USPS actually has the package, if they ever get it, that means Pitney Bowes will have taken OVER TWO WEEKS to deliver my package that was supposed to be delivered at the latest in 10 days! I WILL NEVER EVER ORDER ANYTHING FROM ANY COMPANY WHO USES PITNEY BOWES AS THEIR SHIPPER BECAUSE THEIR SERVICE STINKS!

UPDATE: It's been 6 DAYS since my original review and PB still has NOT delivered my package over to USPS for delivery. It sat ANOTHER 6 DAYS in the IN facility, finally "departing" that facility yesterday 2/16. Where it's going and how long it'll take to get there is anybody's guess. PB has had my package for a total of 15 DAYS now ~ this is not only ridiculous, it's nothing less than incompetent service! There's no way of contacting an actual person from PB that I can find and the website refers customers to contact the company where the order originated for questions and complaints. I contacted my credit card company and they have temporarily refunded the money from Amerimark.com because I still haven't received the order.