PlayerLayer has a rating of 2.0 stars from 56 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about PlayerLayer most frequently mention customer service, last year, and sports kit problems. PlayerLayer ranks 338th among Sportswear sites.
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Ordered several items made from plastic bottles... that blows my mind before we even start! Leggings and other items all amazing quality... great material and great fit! Delivery was super fast and all items arrived in immaculate condition... can't recommend this company enough! If you want to look good and help the environment these are the Company for you... will definitely be ordering again! Thanks PlayerLayer:-)
I order 3 time and I received nothing, no one helps no one answer, I try to Phone email and instagram or facebook, no answer! First shipping shipping to NL but I order to Romania
Ordered several items made from plastic bottles... that blows my mind before we even start! Leggings and other items all amazing quality... great material and great fit! Delivery was super fast and all items arrived in immaculate condition... can't recommend this company enough! If you want to look good and help the environment these are the Company for you... will definitely be ordering again! Thanks PlayerLayer:-)
I order 3 time and I received nothing, no one helps no one answer, I try to Phone email and instagram or facebook, no answer! First shipping shipping to NL but I order to Romania
These are the most comfortable leggings I own. They are really supportive and the high waist band means that unlike other leggings you don't have to keep yanking them up every 2 seconds. Hard to believe that they are made from recycled material which is such a fantastic idea. Would highly recommend these to anyone into their exercise and also just for active people for day to day wear.
The PL leggings are the most comfortable leggings I've ever worn! They stay in place and feel so comfy in to exercise. I also wear them casually in the day as they are so thick and don't go see through like a lot of others.
I love how high waisted they are too, very flattering.
Would definitely recommend to anyone wanting a decent pair of black leggings for active wear or just normal daily use.
Love the quality of these leggings, they are a great fit and super comfy too. I use them for sport and also lounging. Would recommend.
Awful customer service. No sign of goods ordered which were ordered on 13/10 and supposed to arrive on 27/10. Then assured that they would definitely arrive in week commencing 2/11. Still not even been picked from the warehouse. If you have any choice use another supplier. Schoolblazer supply sports kit and are brilliant - slight delays due to Covid but communication is brilliant and nothing like the delays of playerlayer.
Love my new leggings! The fit is perfect, they are really comfortable and I feel great in them! Highly recommend!
Super Late. Terrible Service. High Price. Good Product. Inordered the products in December and did not get them until January. The response from playerlayer was late and unprofessional.
The product came more than a month after the expected delivery date. Very disappointing. Customer service was awful aswell
The Eco leggings are insane. Best pair of leggings I've ever owned, great service also especially in lockdown!
Still awaiting a delivery placed in December and a refund from the same month.
- My account details show only open orders with no ability to track progress
- No one answers the phone or returns left voice mail messages (as instructed)
- Using the suggest web form is equally pointless as they still haven't acknowledged or responded to one completed 10 days ago
Avoid using at all costs. There has to be better places to spend your money
Fast delivery and great prices, sizes seem spot on and non see through (leggings) the fit feels lively too overall great product
Wow, it's fantastic to find sustainable sports clothing, I've got a couple of pairs of the Ecolayer leggings but I've recently bought a sweatshirt and an Eco mid layer. Great service, quick delivery and a really quality product.
Great quality, you get what you pay for and more! We've ordered for the whole family! Will look to order again, great all round sports kit and casual wear.
I don't want to even give 1 star for this company. The online purchase is not user-friendly. Ordered and reordered for 6 times, all were cancelled. When I checked with them, I was told that there was inactivity and no payment was made for each order, where in fact I did key-in my card details and click the submit payment button. Then, I had a terrible experience with their customer service. Slow in replying email (if they even bother to reply), and had to keep following-up on a simple email query. My first email on the issue was sent early Feb 2020 and until now the issue is not resolved.
Abysmal customer service. Placed my order on 2nd August (P*******) for sons sport kit. There were some labels as part of the order but because these weren't available, Playerlayer held up the rest of the £200 order to save on postage costs (which would have amounted to a few extra pence for the labels). I phoned up today (2nd September) - CustomerService services could give me no clarity whatsoever on when order would be delivered. I asked to speak to her supervisor/manager and was told "there's no point, they'll tell you exactly the same thing as I have", although she did agree the whole thing represented poor customer service. Totally in the dark as to when order will be dispatched/delivered. They know they can treat customers how they like as there is no alternative company to buy the school sport kit from. Absolute shambles of a company. Pathetic.
The PlayerLayer website is easy to navigate and an all round efficient experience, would highly recommend.
The most comfortable leggings I've ever owned and fantastic quality. I then went to buy a second pair
Needed Wales Exile items for a game. Product not available for ages - when it did come on-line despite being promised it would be actioned as urgent - nothing. Chased up - promised it would be delivered on Wednesday (day needed!) - now Saturday - just informed won't be here until Monday! Unless I had to - wouldn't use/buy from them EVER!
I ordered a women's quarter zip, mid layer for my daughter on the 10th November 2017 and payment was taken immediately. Twice I contacted them and was reassured that delivery was imminent and the problems were caused by a warehouse move. The item finally arrived on the 12th of January 2018. My daughter is delighted with the item and I was pleased as it was of far superior quality than expected. It also fits well and looks lovely.
Our University appointed PlayerLayer as the exclusive supplier of sports kit for 2014 onwards. Previously we had a mixture of other brands, the service was poor as was the look.
I have to say PlayerLayer have been outstanding, both in the look of the range we have and the service I have received (5 days from order placement date to delivery).
Thank you PL!
Harriet
We had ordered pe kit on 17 August 2018 and they told us you will get your delivery 5-10 working days. We still not get anything yet 5 September 2018 and my Doughar school start tomorrow on 06 September and we not sure how long should we have wait more. I did contact 30 August, 03 September and 04 September 2018 by email and phone called. Each time they told me someone will contact you soon, but no one contact me yet.
I am really disappointed. Why I ordered form them and why schools recommend this company.
Poor poor
Ordered my son's tracksuit bottoms and PE shorts from here (had to as school uses them). Delivery day came and went (10 days). Kept trying to call and put through to 'overflow' team who couldn't help. Finally received an email saying it will be a further week until i get my order! Surely they know schools go back in September so a good idea would be to get enough stock in! Luckily son in last year of this school so hopefully wont have to order from them again!
This is the worst company I have ever dealt with. I ordered Academy kit over 5 weeks ago, I have chased I dont know how many times and their useless customer service tell me they are just about to be delivered - and then they never are. Very surprised that any club / school / academy uses this awful company.
Very poor customer services. Phone and phone but they never answer so you have to leave a voicemail message. They don't respond to that. Tired emailing but take ages. Quick to take your money but late delivering. Useless.
British Sports Kit. My Kit, My Team - Belong http://www.playerlayer.com/@PlayerLayer / #belong
Thank you for your feedback and I am sorry you found your experience with placing your web order for your sports kit with us unsatisfactory. We have this year had challenges with our warehouse provider however the majority of our orders are being dispatched on time. We also have had specific product delays due to the impacts of Covid and we must apologise for any inconvenience caused.
PlayerLayer
Customer Services