Pokemon Center

Based on all the reviews I was hesitant in buying from them but took a chance and I was pleased with the condition my pokemon cards came in. Mostly everyone said the condition was bad and the website needs to take some stuff off. My package was in great shape. You know what they say, most people that write bad reviews only have bad things to say. I'm sure the people that wrote bad reviews where valid. I'm just saying people that good things tonsay don't write any reviews. People love ordering from prime and for the most part I only had good experience with them. I can recall a couple of times I got stuff delivered from them that was damaged and had poor customer service.

I ordered a $150 item and it arrived damaged from improper packaging. I reached out ot customer support and was refused a replacement, despite the obvious damage and lack of secure packaging. I'd recommend buying from other shops that know how to ship products securely.

I've bought tons of plushies over the years from the Pokémon Center! Ive never been lucky enough to get sealed cards from them though, they sell out instantly pretty much… so I can't speak for that section! But the plushies, immaculate and always have been! Even the clothing, accessories, etc are always great! Never had issues with customer service either, things are always great! Not sure why they have such a bad rep… :(

I had some good experiences with Pokémon center but I was definitely left sour this time. Their lazy carrier left my package outside where it could easily get stolen with zero attempt to ring the bell of even leave it at the correct door.

I was purchasing a birthday gift for my partner. His building has separate entrances (basically has two internally separate buildings that connect externally) different sides. The way you note this is by using the corresponding unit letter in the address as well as the actual address number) I did exactly this. The carrier left the package out in the open in the wrong area. I know they didn't attempt to ring the bell because how can you if the bell name is nowhere near where you drop the package.

I contacted Pokémon Center and they decide that the picture taken of my package sitting outside at what's basically the wrong address is proof of delivery. They told me that it was my responsibility to make sure I sent it to a "safe" location. But where I asked it to be delivered was quite safe and had the carrier actually tried to get the package there by bringing it to the roghy place and ringing the bell someone would have come down to get it.

It's pretty cut and dry and shows that they feel my package wasn't worth making sure it made it to the right destination and to its recipient. All they cared about was covering their behind by pretending like leaving one's package vaguely in the vicinity outside was a job well done.

As a business they should have corrected their lazy carrier. Now I'm left sour on the experience. Even if I use another address whose to say the next carrier won't chuck my package outside to get stolen without attempting to ring the bell? And I'm 100% sure that Pokémon Center would back them up and tell me to use a safe location. But outside is not a safe location and I definitely didn't ask their mail carrier to leave it there after making zero attempts to get it inside to its recipient.

Point blank I don't trust them anymore. Which is a shame because for almost every birthday for my son (plushes and cards) and partner I order from them. His mother likes Pikachu so for her birthday he buys them. I got 3 neices/nefews (a 4th on the way) who like the plushes and the oldest was just got a ton of cards (along with my son) for Christmas. Lastly my partner has gotten me enough Pokémon to where I have a pretty decent collection for birthdays, Christmas and just cause ect. He splurges for himself sometimes too. All that patronage was apparently a drop in the bucket for Pokémon Center to where they cannot correct their carrier and make things right. But that's okay I spread the word, my folks like Disney and other anime too. So that's what the family will be buying now.

I couldn't return my order as soon as I received eventhought I didn't open the item due to the policy which I didn't read when I order Pokémon trading card.
It's really unacceptable and unfair

Just moved and was trying to check out fast to get new releases items before it sold out. Can't take your time checking out due to how fast items get sold out. Billing address was correct and I mistook it for shipping address and placed my order. Noticed right after I placed the order that my shipping address was not correct. I couldn't cancel or change shipping address through pokemon center. I also couldn't do anything through fedex due to shippers restrictions. No way to speak to a person through customer service. There needs to be a way to update shipping address with situations like this.

Submitted a valid order for a promotion. Email confirmation stated promotional card would be included. Order arrives without promotional card. Open up a ticket with customer support and end up waiting a whole month for the missing promotional card. Turns out PokemonCenter.com can just accuse you of having "violated our Terms of Use" and not provide the promised promotional card. This company (the US/TPCi side) has become so shockingly terrible that it is sad. Obviously they do not care about their customers or their own reputation.

Ordered the Pokemon 151 UPC that was supposed to come with the Squirtle Pokemon Center promo card.
Was excited to get this delivered. Excitement quickly turned to anger and disappointment, as I quickly discovered that they packaged my items with no regard or care at all! Box was clearly damaged, UPC seal was broken and worst of all the promo card was completely bent down the middle!
Stay away from Pokemon Center! They do not care about their customers at all clearly.

This is a terrible site i cant even place the order ive tried with different cards and different computers, always get error

It truthfully is terrible you would think pokemon could afford better management of there site completely disapointing and pointless

FIX YOUR $#*!E SITE POKEMON. Not ordering from here, because i cant and i dont support them now anyway

When I "received" the item that I ordered from this company, the seal on the package has been damaged and bent over on itself, leaving a 1-2 cm wide gap along the entire length of the box. Now, the item that I ordered was a thin desk mat and when I opened the box, there was nothing inside besides the packing slip. I don't know whether it was an accident or intentionally tampered with, but in the event it was an accident, the complete lack of any packing materials likely led to the thin mat sliding out. I took this matter to customer support, who completely dismissed all of my evidence and closed the ticket without any negotiation or compensation. Absolutely do not buy from this company due to the complete lack of packing standards and unprofessionalism of their support staff. They stole my money from me.

I received my items damaged,
But the box they were in, was in perfect shape. And they have no customer service, or phone number to speak with anyone. And the website says my items are ineligible to be returned and to have a claim filed.

I was a fan of Pokemon but when I heard about changing Ash and the other Pokemon's and then I was very angry then I tore my Ash Ketchum Pokemon card

As someone who's designed and run divers if online stores; I've never seen one with both the technology and strategy designed in such a way that lets poachers totally run through all stock! You've effectively encouraged Pokémon to be a target for max profit and killed the potential joy for millions of children and fans!

Pokemoncenter.com Review by real Dad.
I wished this place could operate like a real business where they were held to a standard and would honor what they should. They control the market by allowing bots and programs to purchase items over real people.

So I joined the party and woot my bot has paid off big time. Since you will not use simple and proven tactics to let real families and people purchase items over scalpers I said let's join the eBay club. KISS it PC employees.

I put in an order for 2 plushies and 2 packs of cards. They arrived in a box only barely big enough to fit it all. For $43 you would hope it comes in a sizable box but apparently not. The box was badly crushed. Both plushies had minor bends which is bad but oh well. But one of the packs of cards is completely bent. I open it and the cards are bent too. I message the company and provide evidence but after a day of getting 5 different emails about them "escalating" it to someone else, I was told "card curving may occur naturally due to the printing process and moisture contraction in the fibers. It can also occur depending on how the product is stored." And I would not be receiving a refund. This business consistently overcharges and underdelivers. They are almost always sold out of many items and getting anything when a new set releases is a nightmare. The company does all it can to charge you the most and provide you the least and now they are too greedy to refund $5 due to their own bad packaging choice. Last time I ever buy from Pokemon Center. Horrible.

One of the item I ordered was damaged (I paid for shipping also). I contacted customer service and provided them with all the details and pictures, at first they didn't want to do anything. When I threatened to have my credit card provider cancel the transaction, they suggested a 10% promo code but for more pictures of the other non related items, they managed to find a way to avoid honoring legal minimum warranty. I will not buy anything from them again and I do not recommend buying from them.

I've ordered many times, and each time was fast delivery and a happy me. First time having an issue so I contacted support believing it would be no problem at all to get the item exchanged somehow. Chat took forever and I was denied any help because the defect was up to their standards (threads unraveling?). I explained further and a new agent responded very condisendingly that they no more help for me and that they are closing my case...

I can't even get in touch with support again to ask if I'm able to return it so I can order a new and hopefully not a defective one again.

I'm very disappointed and sadly will not be buying from them again they do not care about their customers and they do not have their backs. They'll rudely tell you that too.

January 2023 - daughter saved up to purchase a $40 Jolteon plush, when it arrived it arrived damaged. We immediately reached out to get a replacement. It's now March & we haven't received a replacement. I attempted to speak with a representative via chat & was told that I had to email from the email it was order with. Why? I have an order # & a receipt. Customer service rep refused to even speak to me. I wil never order from this shady biz again. Be warned.

On 12/8, I purchased a total of 50 products from pokemoncenter.com that all had the following description, but had certain packs being shown in the tins in the item description images:

In this Mini Tin, you'll find:
2 Pokémon TCG booster packs (Each Sword & Shield Series booster pack contains 10 cards and 1 basic Energy. Each XY Series booster pack contains 10 cards.)
1 metallic Pokémon coin
A Pokémon art card showing the art from this Mini Tin—you can collect and combine all five! (Other tins sold separately.)

I have ever purchased a Pokemon product that showed an packs in it, but then received different packs worth a fraction of thee value. The pack pictured was 'XY Evolutions' but instead I received a very different product.

I went to report this issue and request a refund for an inaccurate description; I saw that the image of the packs had been REMOVED. I only made this purchase because the image indicated the XY Evolution packs were present in these products and the description did not say they could be random product the company wanted to get rid of.
They do not normally do refund on trading cards, but I would assume any company would provide a refund when the listing was inaccurate (and even changed by the company indicating it was an error).

Instead I was informed my ticket would be closed along with any subsequent. I believe this was a sale made under fraudulent pretenses to elicit sales they would not have otherwise received from both myself and many others in order to reach year end goals quickly. I had hoped this was just an error they would correct, but I now believe it requires further investigation.

I bought a bunch of Day with Funko's for my daughters. They packed horribly and when we got 5 were smashed. They asked for pictures I sent a slew of them. They then told me packaging does not matter as that is only to protect item during shipping.

They said I could Return and repurchase. I asked if I did if it would come in crap packaging. They responded saying if I continued to abuse staff and using profanities they would block me which would keep me from getting help. The only word I used that maybe could be considered a profanity is crap...

I made a pre-order for my family members, my kids are obsessed with pokemon cards. However i got only 2 out of 8 items but was told the shipment was complete and it was done. Obviously i reported the issue through their "customer service contact us" section and included a video of when i originally oepned the box, as well as some photos.all showing only 2 items and no itemized paper inside. I heard nothing so I contacted them 3 days later, was told the same information as the original ticket submission so i resubmitted my evidence and waited. After a week i contacted and was not given any answers yet again, only told my videos weren't eligable for review and it needed to be photos. I asked why no one said anything and was told i just had to resubmit and start over the waiting process. I admit i got frustrated but kept it professional, said i would. However i felt they were hoping to wait me out due to their lack of communication or information and that felt like fraud and if they refused to do anything after i gave them adidtional information i would have to report the issue apropriately. They said because i was threatening legal action? My case was closed they couldnt help me and id have to make an entirely new ticket? They took over 500 dollars from me but refuse to give me my items or a refund. They also wouldnt answer over half my questions as their responses were soley automated ones with nothing relating to my specific situation.

If my son did not like this damn place, it would be out out our lives.
I ordered something on the 19th
Got on their chat on that day, STILL WAITING FOR someone to respond, ITS THE 30TH
I ordered something, they took the $ and nope- nothing was done after that
I emailed them this morning and out of the blue, my package is on its way
NO REPLY, ACCOUNTABILITY, CUSTOMER SERVICE
Just a waste of a company with some ding dongs working there
Yep, I said it!

Awful site and awful customer service. If I could, I'd give 0 stars. I have been trying to order anything for months and constantly get a pop-up saying my order can't go through. Customer service said I violated terms and conditions, which is impossible since I tried making a brand new account, and still received the message. Customer service has been no help at all and does not even the bare minimum.