PremiumVials

They treated me like an idiot. I wanted to order bottles for the second time, and all of a sudden they want to charge $70.00 shipping for a $35.00 order! Telling me that UPS changed pricing. But appears that UPS only raised prices for them?!? Terrible customer service. Never will order here again. As someone said before here they are shameful opportunistic price gougers! I would rather give zero stars!

Flower essences contain flower infused water and brandy. Every time I have bought and used dropper bottles from Premium Vials - the brandy alcohol evaporates - making the essences unusable after a few months. I've lost customers and money due to this problem. This is the only company that has this problem of faulty rubber stoppers on their bottles. Customer service was no help. It seems from the reviews on this site that many others are also experiencing problems with this company.

We ordered a smaller quantity of these bottles in the past and were very pleased with the product. When we ordered a larger quantity, the majority of the bottles that arrived were contaminated with crusty, crystalline particulate as well as fibers and debris inside the bottles and around the necks. When we reported this to customer service (including photos), they responded that there was no way to tell if they were shipped like that or it was a result of storage and told us to give them a good cleaning. When we asked them to explain how storing the unopened packages would result in contamination, they said that the apparent "dust and hairs" we found upon opening the package were not contaminants and since it was after their 15 day return policy there was nothing they would do. We would not recommend Premium Vials to another manufacturer and we will not order from them again. Extremely disappointing.

Just save yourself the hassle and go somewhere else. Two orders, two problems. Offered a pathetic discount as a resolution. I have no idea how they are still in business.

I love that there are so many choices. My oil collection is gorgeous because of this company. Great customer service too!

Do not shop here online. Amidst the COVID-19 outbreak, these people are shameful opportunistic price gougers. They are selling a Single container of 135-count sanitizing wipes along with a 100 count of disposable gloves for $79.99; marked down from $194. Absolutely ridiculous.

Everyone seems to only write reviews with one bad experience. I am here to tell you they are a great company with great prices and great quality products. I have been with them for years and have always been happy. Thanks for keeping my business up and running!

Horrible customer service. Wish I came here first and read the reviews. Received my order and the tubes on the pump are way too thin to dispense anything with any level of viscosity. I reached out to return as I haven't used anything yet and got treated like an idiot from customer service and how basically if I wanted to return, I would have to ship myself and and then a 20% restocking fee would be added which leaves me with hardly any money returned. Just the fact that they sold these as "pumps" is crazy because the tubes are something you would see in a fine mister product. The person who I dealt with in initiating the return didn't have any sense of empathy and didn't care to make anything right with me. Bring a small business owner, I just can't understand how they are still conducting business in this manner. Shop elsewhere. Berlin packaging has always been professional

I purchased these bottles and tops for the first time and will never again do so. My experience was the tops did not fit properly for these bottles. They fuse to correct the problem. They don't have the correct tops for these bottles. I have decided to report this company to the trades commissioner for further action. They can't just keep doing what they want and make money off of companies with out rectifying the complaints.

They make you pay a premium for samples. Fine. I bought samples of a bottle and dropper. I only received the bottle and no dropper. I still decide to order 600+ bottles with shrink wrap. I only received the shrink wrap with no email that the bottles were out of stock. My production team can't wait any longer, after 3 weeks I call to ask for a refund. They said that it's been after 15 days and they denied me a full refund. Then Shariek, the rep, hung up on me... terrible people and unreliable supplier.

My first point of concern was the lopsided nature of my glass jar bottom. Rep said that the jar is frosted and you can't see that line (such a false claim). I let it go. Then wanted to get 2 clearly defective jars replaced and rep told me that I could get store credit for the 2 jars and would have to buy another 48 pcs to get the 48nthat I need. I need 48 pcs, not 96. He finally agreed to refund me $3 and after I said with shipping, I paid $2+ each...he said that's what you're going to get and hung up on me! That is not the quality of customer service that I am used to. Moreover, I was not rude or had an attitude. I didn't deserve that treatment. 0 stars

Update...I have attached part of the return policy which clearly refutes what the Rep told me (i.e. That they can not send me 2 jars...that I have to buy another case). And it does say that they do not compensate for shipping...okay, I'll let that go. What's most important is having the full 48 jars...all he had to do was abide by their policy and send me the jars...disappointing.

I very rarely give bad reviews even when I receive poor customer service. However, Premium Vials has both unsatisfactory products and customer service. They market themselves as a premium container supplier but my glass vials were not even throughout. The perfume sprayers when pumped delivered far too much perfume. When speaking with customer service about how I could avoid making such a purchase again, she was very rude despite my effort to reorder a fine mist sprayer for my perfume. As both a business owner and customer, I value excellent customer service. Unfortunately, the lady I spoke with today at Premium Vials clearly does not.

The worst customer service I have ever experienced. Ordered 7 samples and they were all incorrect. I sent picture evidence and the site is still claiming they shipped correctly when it was clearly wrong. I understand mistakes happen but they took no accountability and did nothing to resolve the order. The person I was in contact with had such a rude attitude. One of the most horrible encounters I have had with a customer service representative. Wish I had read these reviews before placing an order. Take your business elsewhere! I will be filing a chargeback with my credit card company.

We make CBD products and Premium Vials has huge selection of bottles and droppers. Excellent customer service and very helpful! Recommended!

This company is by far the worst at handling customers. I ordered three cases of wine bottles, 1 was delivered and 2 were damaged during shipping. When I called to ask for new cases to be shipped, my integrity was questioned by them stating that I was delivered 2 cases. I corrected them and they saw I was right and told me they would ship two new cases. A week later no shipment so I called back and now they are out of stock and I wasn't notified. They had no sympathy and told me I would get a refund which a week later and no refund. DO NOT Waste your time and money on this unprofessional careless company

I bought 120 treatment pumps in the end of August. I started using them them this month (Oct). The pumps are hard to pump. They feel like they are sticking in some way. When I contacted them they said they have a measley 15 return policy. I will never use them again.

Poor product. Poor return policy.

I always have a great experience with this company. If I ever have broken bottles they send new ones out right away. They ship super quick too.

I'd leave a zero if I could. I ordered two sets of spice jars and one box arrived with many jars completely smashed. The box was mangled and the chalk marker and other accessories that were part of it were also broken. And all the lids of any intact jars were scratched and scuffed. It looked like the box was run over honestly. I reached out to customer service for a replacement and they said I had to return the box. I explained that there were shards of glass inside AND stuck into the outside of the box and it was so mangled that it was not shippable or safe to handle for me or anyone else to ship back. I even sent pics of the damage and asked for an exception due to the nature of the damage as I was not about to sort through broken glass and repackage shards of glass to ship back. They refused to replace it unless it was sent back. I don't even think you are allowed to ship broken glass in the mail I'm at a loss for words. I'm a small business owner and will be sure to spread the word about this terrible company.

Does not keep promises. Lies. Does not return calls. Comes up with charges that were not initially indicated (such as tariff).

My husband received a PDI Super Sani-Cloth Germicidal Disposable Wipes from work and we ran out. I did some search on it and found it on Premium Vials. Ordered 2 bottles and when we opened them it smelled like straight rubbing alcohol and the wipes quality was terrible. NOT the same as the one my husband got from his work. The ones from work had sturdy wipes and the smell was totally different. My take on it is they filled the bottle with rubbing alcohol and provided some crappy wipes and that's how they are selling it at $50+ per bottle. Price gouging and fake product! DO NOT BUY FROM THIS PLACE!

Failed to ship my product and has not refunded my money despite claiming they have refunded the funds. They have given me the runaround for 3 weeks and will not answer the phone.

This company was OK at first. Low prices, fast shipping, etc. I was also able to order in smaller units, which was great for my small business. Over time, they removed the smaller units and only had bulk quantities. That was fine with me, to have a little more inventory than I needed, which also meant, I wouldn't have to order as frequently. Fast forward a year or so. I finally go through my inventory and realize they shipped more bottles than sprays. I reached out, asking to send TWELVE replacement sprays. Yep, just TWELVE. They refused to send because it was past their 15 days. WTF! They seriously couldn't send me TWELVE sprays?!? Pretty sure the sprays cost PENNIES. Their manager/customer service rep is a POS, RUDE, INCOMPETENT A-HOLES. Customer service is nonexistent here. I will NEVER order from them again. They treated me less than, and like I didn't spend thousands of dollars with them. On top of that, they sent me HUNDREDS of the wrong bottles and sprays, and it was MY problem. I had to ship everything back. No apologies, no expedited shipping. NOTHING. Go elsewhere. You will be happy you did!