Proactiv

The product is OK - it's not a miracle worker but it's also not useless. Even the sensitive is harsh on sensitive skin though. The bigger issue is the scam they run on their site. If you order a sample, no matter what you do (and believe me, I DID NOT sign up for a recurring program), they sign you up and send you product. Then, they insist that you did and won't pay return charges. If you want to test it, get it at Target or Ulta but DO NOT use their website.

It really depends on how extreme your acne is- mine was about, hum, medium, and I got Proactiv and it helped clear it up. But- I use the Refining Mask a lot more than the directions say, which helps clear up pimples. If your acne is more serious than, say, 8 pimples, go to your dermatologist and see how they can help. No over-the-counter acne medicine really clears up severe acne. http://antiskinproblems.com/truth-about-proactive-reviews/

It worked good for first 2 months then started burning my daughters skin, actually making her skin red and hurt a day after using it. When I called to cancel the representative was not believing me- said he had never heard of that before. Then with months of extra stuff on hand I finally got them to cancel (yes, the auto ship is terrible unless you want twice as much as you need) and refund some of my money. Now after 4 months I started getting charged again and had to cancel my debit card so they will quit charging me.

Not the same proactiv from when they first came out.You do better going to Walmart or Target and buying your products.Not only that you cancel your subscription and they still charge your card and if you want to send the product that don't work back that's another 14.00 dollars...I wish I could give them. Zero and then when you call customer service it's a bunch of foreign people you can't even understand

No significant results on my teenager. He's been using in for 4 months now, cost me hundreds of dollars with these automated payments. You sign for 3 months, but of course it automatically renews for unlimited time, as all theses unethical companies.
Don't fall for their products and pricing. Not worth it at all

I had decided that I needed a new skin car routine before the beginning of the school year. I chose Proactiv because I'd had family members mention it. When I ordered my box, I got a confirmation email that my order had been processed and that I would be receiving an email about shipping in a few days. A few days got by, then a week. I finally email their costumer service, turns out my box had been shipped but I just hadn't gotten any email about it. That should've been my first red flag. When I finally got my shipment, I was missing a product, a whole entire step in a three step routine. I immediately contacted customer service via their chat (bad idea since the website sucks), and after a good 20 minutes got them to send me a new product. After that I made the decision to just stop using proactiv all together. I had used other skincare brands in the past who I didn't have to battle this much. So I called them. I was told that my address was in the system wrong. I had checked multiple times, it wasn't. I was also offered 20% off my next order. The lady I spoke too basically tricked me into keeping my account. Which I didn't want. At this point I'm just gonna change my card to one that doesn't work and start using curology again. At least they make canceling easy

Do not subscribe since they are overcharged and can not return the product when it is not working. Very bad, don't start

The products made me itch intensely. I broke out in smaller pimples which was not a problem I had, so in essence the products caused more problems then it fixed for me. My issues were deep acne and blackheads which Proactive did not sooth or heal or prevent. Customer service substituted one product for another but that did not help me. So I wanted to stop the service but it just kept coming and I kept paying untill the credit card they had on file eventually expired.

They're crooks canceled three months ago and they are still charging my card and not receiving the product called and they apologized but still won't give me my money back do not purchase!They're crooks canceled three months ago and they are still charging my card and not receiving the product called and they apologized but still won't give me my money back do not purchase

Proactiv is a skin care company, formulated by two doctors. The products have worked amazingly well for my skin... But, their autoship policy will fill your home with their product and send your bank account into a tail-spin. I have learned that nationwide offices search proac/iv accounts and if a autoship date is within a week or two weeks coming due. The new 30 or 90 day kit will be shipped, your bank or credit card will be charged for a kit that's outside of its scheduled due-date. Usually, 30 day autoships are established, which means if you order a kit on November 1,2022, you expect another kit to ship on December 1,2022. However, Proactiv kits are being sent out on November 15th or November 22nd and arrive beforehand. Whether you are benefitting from the Membership pricing or without, Proactiv can be costly when autoships are doubled and tripled. And considering inflation, there's no room for shady autoship errors.

The "Dark Spot Remover" is totally useless! When I complained and cancelled my account I was told that what I "really" needed was their "Clarifying Mask". There was no compensation offered for the product that is guaranteed to work. Also the rotating brush offered as a free gift with purchase cracks and the rotating brush will not remain in place after just 30 days.

... and also they do not refund. They tell lies! So I will guarantee you that this site and product is not for you. It doesn't work. If you have sensitive skin, beware!

These products are very good. The customer service team can be very helpful in assisting a person in customizing an order.

After 14 years of being a loyal customer, Proactive refused to fix a mistake on their end for the last two orders. This is after the website went down completely for weeks. Bad business so I cancelled my account. VERY DISAPPOINTED!

PRODUCTS ARE GOOD BUT ACTUALLY RECIVING THEM IS ANOTHER STORY! WAITING 3 WEEKS SENDING 10 E-MAILS WONDERING WHERE MY DELIVERY WAS NO E-MAILS BACK THEY JUST GAVE ME A REFUND. NOT WORTH THE TIME OR HASSLE!

Proactiv.com has zero intention of providing a Service to their customers beyond 'Auto Product Shipments'. Their main goal is to lock you into the Auto Delivery System. After that you are just an Account Number. Should you have issues you will be treated with robotic responses. Your problem will remain unresolved since help from Proactiv Customer Service is none existent with no Managerial Escalation Staff available to help. In this instance Proactiv is taking 29 days to mail a 'Return Authorization Label' within the USA. They have no policy to expedite shipping. Their response? There is nothing we can do you'll just have to wait! As a Customer you are doomed to inadequate repeat phrases lots of wasted phone time, frustration, zero empathy and achieving no satisfaction. In the 21st Century Customers have many options!! So I agree with the previous Reviewer go to the free market and vote for Companies that DO provide Service. Proactiv.com at *******329 & *******796 has lost a customer and Amazon has gained one! This is a great opportunity to stop using harsh chemical/toxic products and look for healthier organic non GMO skin care alternatives. Command respect with your wallet.

Proactiv isn't a scam exactly--it really works for some people. But they hook you in with monthly shipments. I'd avoid it.

I had a terrible experience with Proactiv. I signed up for a free trial, but then tried to cancel and they made it really difficult. Then a few months later, they sent me more facewash and told me I owed them $100+ for it. I was furious! I wound up filing a BBB complaint, which I've never done in my life. Do yourself a favor and don't order their product (which didn't work for me - as a sidenote).

I first ordered the trial pack back in Jan of 2015. It was ok, not worth paying for, so I cancelled the account. In April of 2015 I got a package from them and since I did not return it, I paid even though I didn't order it and the account was cancelled. Re cancelled the account. In July of 2015 they sent me ANOTHER unwanted package from a twice cancelled account charging me $138.41 USD (I did not give them a credit card thank goodness). This time I got smart and didn't even accept it from the post office, just returned it straight to sender. For 2 years now I have been fighting them, they have wrecked my credit by bringing in a collections agency.
I got another letter today saying I owed this money and I have had ENOUGH! I called them and they were rude and unwilling to help, spoke to a supervisor who said we didn't get it back, you owe us and the collection agency will get it. I am freaking out by this time. Then LIGHTBULB... TRACKING! I called back and spoke nicely and asked for the tracking number. I was told they use Landmark Global to send packages and I got the tracking number. While they were on the phone I was on my computer tracking the package. Low and behold PROOF I sent the package back and they received it! I took screenshots of the proof and kind of lost it. I demanded another supervisor and he tried to tell me I had 6 months to dispute the charges! Are you KIDDING ME?!?! I told him I had proof, he didn't care. It was only when I threatened to sue and add pain and suffering for the 2 years of hell they put me through did things finally change in my favor. Now, they say my account is clear and if I want to order again... LMAO as if i would ever order from them again... they assured me that they would contact the collection agency and set things right. I said if I got another letter from them, or the agency, I was suing anyway... Do Not Buy from Proactive! PLEASE

I do like Proactiv and have used it for many years, but, have had too many problems with their monthly delivery system. The items don't always show up, but, you are still billed and it is impossible to prove that the item was not delivered. They were double billing me for a year! It took six calls, me fighting the bills through my credit card, and finally turning off my credit card to end the double billing each month for products that did not show up at least a third of the time. This has happened to me two times with Proactiv. I now purchase my items at the mall, through ebay, or through Amazon.

If you really want to get this product (from my own experience it is a worthless product cause did not even helpy my son with his mild acne problem), get it somewhere else - the customer service is terrible and delivery period is x2 what they claim it to be.

I really like proactiv! The product itself has really worked for me and as someone with adult acne I know those things are so hard to get rid of! As for the monthly "club" thing I really don't mind that either. They send me 3 months worth of product and I make monthly payments on it. It's so much more convienent than having to pay all 3 months at once. They always send me free gifts with every shipment. I have also ordered additional products from their website and they send free gifts with those. My only compliant and the reason I gave it 4 stars is that all of their products smell, like bad! If I don't put on makeup, I will smell this stuff all day long!

I went through a period when I was obsessed with my skin. I decided to take the risk and try proactive. I heard that things get worse before they get better. Well, things did get worse but I wasn't about to sit around until they got better. Unfortunately proactiv keeps charging you until you clearly tell them to cancel - and you have to do it early enough before the next charge goes through. Overall, not a big fan of Proactiv but I didn't have as many problems as other people did, I think.