Progressive

The other driver was at fault and has Progressive. My car was totaled. They really gave me a low price for a 2017 with 80k miles on it...only $*******! Well that's whenever my bank sees the check. They mailed a check to the bank and it's day number 12 and still nothing. Meanwhile I had to return the rental 12 days ago...thinking funds would be sent electronically! So I'm left vehicle-less and can't apply for another car loan due to the current one still showing in full! I am very disgusted and hope I never have to deal with Progressive again!

Progressive insurance just increased my annual auto premium by 30%. Never had an accident, never had a claim, never had any tickets on my license (in over 30 years). I just paid the monthly bill when I realized the increase, so I switched to another insurance and they advised me they can't cancel my policy more than 30 days out, so I have to call back in 1 week to cancel my policy.

DO NOT EVER MENTION INSTA-CART
DO NOT EVER MENTION INSTA-CART, UBER, LYFT, etc.
THEY WILL IMMEDIATELY DENY YOUR CLAIM BEFORE IT IS REVIEWED,
BEAT THEM AT THEIR OWN GAME MAKE SURE TO ADD RIDE SHARE IN YOUR POLICY IF YOU DECIDED TO DO ANYTHING ELSE IN YOUR VEHICLE.
THEY WILL FIND A WAY THROUGH LOOP HOLES NOT TO HONOR FULL COVERAGE.

THEY SHOULD BE SUED! BEEN FIGHTING WITH THEM SINCE 01/01/2024, WHAT A WAY TO BEGIN THE NEW YEAR, ALSO THE CLIAMS REPRESENTIVES ARE VERY RUDE AND TWIST FACTS TO COVER THEMSELVES...
DO NOT RECOMMEND PROGRESSIVE TO ANYONE!

GO WITH ANYONE BUT PROGRESSIVE! I have been insured with them for four years; a completely clean driving record, no accidents, no tickets, not as much as an unpaid toll. I have always made my payments on time, and IN ADVANCE! I have not asked a penny from this company. Today I got a letter in the mail saying they were canceling my policy and would not allow me to continue insuring my car through them because I have a Kona. There have been theft issues with this car, but I have taken it to the dealership TWICE for security software updates and a tracking chip to be placed, but Progressive basically told me today it just wasn't worth the "risk" to keep insuring my car. They do not care about you, your family. Save yourself trouble and go with any other insurance company.

Auto policy holder for 13 years. Recently notified on the Progressive App that I need to finish enrollment in the Accident Response program by registering my phone number. This is a life saving feature that notifies EMT if you're in a bad accident. Pretty important! There is a glitch when you enter your phone number/security code so you CAN'T finish registering for it. I've made three calls over three weeks and NO ONE seems to be competent or willing to fix the issue!

I would like to write this review about Progressive motorcycle insurance. I have carried Progressive insurance on my motorcycle for over 10 years and never had any claims or violations during that time. This past year, in April of 2022, I experienced the loss of my very pristine 2009 Can-Am Spyder while it was parked inside my garage. The entire property, consisting of our cabin, garage, and approximately 92 pine trees, succumbed to a wildfire which consumed everything in a 22,000-acre area. When I reported this loss to Progressive, they insisted on towing the remnants from Flagstaff (where the wildfire was located) down to Phoenix to be assessed for the damage, even though I had sent them pictures of the burnt frame, which is all that remained (even the engine and wheels were gone). They stated that they needed the frame's VIN number. I had to plan a trip up to the burn area to meet with the tow truck operator to point out the wreckage, as I also had several off-road ATVs that were also lost in the fire. The towing company could not give me an exact time, so I had to be nearby the burned property during a 4-hour window when they might show up. Once the truck arrived, the driver refused to pick up the wreckage because it was too far back in what remained of the garage, and he was going to have to move some other objects to get to the motorcycle frame. Fortunately, I had another person there with me, and together the two of us were able to make enough room for the tow truck's winch to hook up to the motorcycle's frame and drag it out and onto the flatbed of the tow truck. Then the truck left, and I never knew where my frame ended up. I did receive a message sometime after, confirming that my motorcycle was indeed a total loss. They failed to offer a settlement amount which was enough to replace my motorcycle. My 2009 Can-Am Spyder had just 4000 miles on it. This bike was always garage kept and never was ridden in rain, mud, snow, or anything that could cause any cosmetic or mechanical damage to it. I expressed my disbelief about the amount and even sent many examples of comparable motorcycles for sale within 500 miles of my location. The people at Progressive told me that they didn't need to provide enough payment to purchase another motorcycle, just the market value. Okay, market value seems to me to be the amount to purchase a like model vehicle. Makes sense, right? I never asked to have any kind of vehicle to use since mine was burnt up. If it were my only means of transportation, this might have been the case. What if it had been stolen? What if it could've been repaired? Then, I would have needed a temporary vehicle to drive. I never asked nor was offered any of these. At any rate, I will never recommend Progressive insurance to anyone and will never use this company again. I thought this was a decent and reputable company, but it turns out they are neither.

I would say Progressive is just your typical, no frills car insurance company with decent customer service. However, their pricing is way too expensive. They only rewards drivers with clean records. I would shop around for cheaper polices as they are there to be had. Nothing special about this company at all.

Avoid this company at all costs. They are totally dishonest. They will add your underage children to your auto insurance policy even if they don't have a permit. They charged me over $900 to insure my underage child and refused to give me my money back. I'm surprised that this level of dishonesty is even legal.

I was violated by having my car broken into. So I filed a comprehensive claim. Next thing I know this no good company decided to double by payments without any explanation. It is counterintuitive to have insurance when you need to use it and that's what happen. We'll Progressive if you took the time to inquire about your customers you would have found out that I have been driving for 50 years without any accident. So how the hell can you consider me an un safe driver. All you are to this company is a number and nothing else. Consider your self warned. Please don't get insurance from this company. Bad business!

One of the worst insurance experiences. I had started my 6 month premium with them on Jan. 2023. They had charged $760 premium for a 6 month period. And when the 2nd 6 month period was about to start, they had increased the premium amount to $1462 (Almost double the initial amount). The reason that they had stated was obnoxius saying that they did an assessment of the area and the increase was due to 'rate adjustment'. Can't think of a better way to rip off money from the customers. Now that I want to add another vehicle to my existing policy which expires in Feb. 2024, they are giving me a quote for the whole 6 months although the new vehicle will be used only for 4 months of the policy period.
One of the customer care representatives put me on hold for 20 mins and then just hung up on me even after I clearly explained the math. Upon calling them again, they state that no matter when the vehicle was bought or added to the policy they still collect the premium for 6 months. This is the most illogical thing I have ever heard. Absolutely annoying. I don't know what to call this other than a way of literally stealing hard earned money of the customers.

Progressive just doubled and increased my Policy by 100% and I have a Clean driving record. They told me that the cost of Insuring Californians has doubled to justify their gouging of California Residents. This is Outrageous. I filed a Complaint with the California insurance Commissioner, Ricardo Lara. I hope they come down hard on this Abusive Practice. This is a Class-Action Lawsuit in the making.

I spent one hour, 23 minutes and 19 seconds trying to reduce my rate. I was transferred to SEVEN DIFFERENT PEOPLE. Including being sent back and forth with the same departments. I have never had a more frustrating experience with a company. Also, after all that my questions were still not answered clearly. Find a different insurance company if you're looking at Progressive don't do it!
Not to mention their rates are ridiculous.

You definitely do NOT want to trust this cheap company with your car, house, or anything you own. Very rude and ungenuine staff. They quote you real cheap, but that's just because every fix they do is cheap. I'd usually say you get what you pay for, but in this case you're really being ripped off regardless how low you pay. They do not answer their phone, and when they do they spit lies.

I am making sure to write reviews all over. I need my fellow people to not purchase the wrong policy. In fact to not use the wrong company. Seeing how many negative reviews of this company there are should be eye opening to them. Or they just dont care! Progressive has the snapshot program that may help drivers save money based on your driving habbits. They now use an app on your smart phone that does NOT know when you're driving. Many times I've been negatively impacted by others driving when I ride along with someone. Not every single time but quite a few impacts have happened to me because of phone use. I never use my phone while I drive. In fact I religiously refuse to. So the fact I have dings on my record for 60% of the drive being on my phone is crap. Not happy and would not recommend this to anyone. I will not do business with progressive EVER again. My family and friends will be hearing about this. Absolutely ridiculous. And when you reach out concerning this they told me "it can tell when you are and are not driving". Clearly not. I personally would fire my entire team of directors with how ashamed I would be to run this company. This feels like absolute robbery

Poor customer service…all this company wants is your money! They will give you the run around when it comes to getting your car fixed.

I spent over 6 hours on the phone with various Progressive agents because I couldn't purchase insurance for a second home, boat, or umbrella polices on line. My only option was to call and give up 6 hours of my life instead of an hour or less answering all of Progressives' questions on line. They also pulled the bait and switch on me, also. They only asked a small number of questions on line, gave me a quote, and then when I went to purchase, I was required to call the sales department. After they asked me additional questions, my "quote" went up
$600! Come on, Progressive! This is the 21st century!

I have two vehicles. I have two policies with progressive. My commercial policy lapsed. By 2 days. I renewed my policy on June 11th. Today when I went to renew my registration on my commercial vehicle I discovered my driver's license has been suspended for five months. They never even recognized my payment in full for my commercial policy! Even though I had another policy full coverage that covers me on any vehicle I drive they reported to DMV that I had absolutely no insurance at all! DMV suspended my license. I will be canceling two policies with progressive. Stay far away! You're nothing more than a number to them and a profit margin that's it! They're so large they have no idea what they're doing!

Delayed bait and switch. When first signed up, I was given a lower rate than what I had with Geico, but with the same coverage (why I switched).

When 6 months came and needed to renew, rate went up $95. Called the company, got transferred to sales department, and they said, well it was an initial e-sign discount, and when you renew, it comes off. Nowhere did I see this when I applied online, or on the paperwork that came with my new insurance cards. Maybe it was really fine print.

When I said if the rate doesn't go down, I will drop you, then offered me less coverage. I said no, I want the best protection, what I already have now. So they said we can't do anything for you. I said I dropped Geico as their rates kept going up. You guys aren't helping yourself. She had the guts to tell me that the reason Geico is raising their rates is that a lot of people are getting into accidents now and Geico has to pay for their claims. What BS. She also told me that a lot of people switch from Geico to Progressive and back again to get better rates with the same coverage, and I could be one of them.

Seriously?!?! What has happened to customer service these days?! Aren't you supposed to do your best to make the customer stay with you?! I guess I'm just a number. I will never go with these guys again.

And now, if I'm going to get another carrier, I will be calling the customer service line to make sure that what I see online is right. I would advise anyone reading this and wanting to change insurances to do the same. It did sound too good to be true...

I don't have any tickets, violations, or anything on my record, so I deserve a normal rate. I will be taking my business elsewhere... If they keep doing this, I hope they will lose enough customers and get enough bad reviews to either change their practices or go out of business. Not worth your time or effort. Forget all those commercials with Flo where they try to make themselves look good. They're a bunch of scammers. Good riddance!

Well I decided that after 8 months of being with progressive, and being taken to the bank, I then decided to cancel my policy, meanwhile, progressive thought it was a good idea to charge my account 3x the amount, $395.00 totaling over $1000. Unauthorized charges and being notified by my bank, however I do plan to exercise my rights as a customer, after my cancellation I were to receive a refund of $275.39 well out of retaliation progressive is now sending me a bill for $139.00 Not in the state of Minnesota are these behaviors ARENT honorable and I plan to receive my refund if need be through litigation……. Thanks for your business progressive…..

They contacted me after the insured went through my fence. Sent them the bill for repairs. They changed adjuster then wanted more info keep changing to delay paying for Damage!

15 year loyal customer here. After being involved in a total loss accident where I was not at fault, they tried to lowball me with a pathetic payoff amount on a brand new vehicle after no communication for 2 weeks. When I disagreed with the payoff and hired my own appraiser they stopped all communication. What horrible customer service! Do not choose progressive!

They didn't want to help accident was last August.

To late now

And I was always paying
And says I didn't pay June plus I have the PROOF OF PAYMENT.

LIARS

Think twice before getting Auto insurance with this company! They will lie to you! They will tell you to use their "Snap Shot" to save money with your safe driving. They will then raise you rates by 60%. They will argue with you rudely if you try to explain the results of the down loaded information from the snap shot devise! Which were bogus and far from accurate. All the drivers in our home got the same results when we drove the SUV. The safe driver "snap shot" is only for sedans apparently!