Proozy

I placed an order on their website almost 2 months ago. I have repeatedly called and sent messages, and I got no answer or response.
After trying over and over to get a reply, I threatened to file a dispute with my credit card company last week. Today, they refunded my payment. This was a Christmas gift, so now I'm left scrambling to find something that will get here on time.

It took almost 6 weeks to receive my order from them. That was after several emails, a request for information lodged with PayPal, then a formal complaint. After absolutely no response, I filed a complaint with the better business bureau. Only then did they ship my order...not response to the dozens of inquiries...just ship the item. What I received was a FAKE very counterfeit Spyder Vest. Don't order from these folks, it's a scam!

I bought a coat from Proozy. It was advertised as a super sale. I ordered in October.
After much back n forth, for 2 plus months, proozy ordered the coat from Amazon. I of course looked at the coat on Amazon, to find out the price I paid was the actual cost of the coat, all the time, on Amazon!
Proozy seems to be very shady, and if I can buy the same product from a quality, dependable, place I will.
I will NEVER trust proozy again

I ordered two XL NortFace pullovers. I should have known it was too good to be true. I received two XS pullovers. They are clearly NOT Northface quality. I've e-mailed several times, with cutt, unhelpful responses. Most recently, I was directed to a return center, with a link that is not live. I will never order from Proozy again. The "Submit Return" is not live. Please see attached picture.

The morning after the negative review went live, I MAGICALLY received tracking info and they shipped my items out after 3 weeks of no responses to my inquiries. Will not do business with them even though they FINALLY shipped my items. Would not recommend this company unfortunately

Don't waste your time ordering from these clowns seeing I placed an order 1 month ago and have tried reaching out multiple times whether by phone or email and I'm yet to hear back from anyone there! I emailed them to refund asap then filed a PayPal refund! I noticed I had ordered from them last year around the same time and had 2 refunds! Obviously I forgot how piss poorly managed this company is and Obviously I had the same issues last year! I will never make this mistake ever again after this years ordeal especially seeing these are xmas gifts for my kids (teenagers) and I was depending on having these for them seeing they needed the warmer clothes I purchased them for the winter! $#*! these people!

30 day return policy should be a little longer especially around the holidays. If you order early to make sure you receive gifts on time you run into a problem with returning the item. Won't be buying from them again!

Ordered during black Friday and ordered stayed stuck at confirmed for weeks. I tried emailing their customer service and never received a response. Last week, I got an email that the order was shipped. Then it was returned a day later as undeliverable. So weird since I double checked the address and its mine and complete and we just have a regular street address. There's nothing special or complicated about it.

I emailed customer service again the day it was returned as undeliverable and heard nothing. Yesterday (a week later) they issued a refund, but I would much rather have had my order or at least some communication from them. I emailed them 2 weeks after placing it to ask if there was an eta on when the order might be shipped(crickets). Then a week later I reached out again asking for an eta(crickets). Then 2 weeks later I get the email Mitchell shipped and was so excited...until the next day when it was marked as undeliverable. So I email them again and as you would expect (crickets). Then a week later I get my refund.

Bummer this was my first order with them and I was waiting to order more to see how it went.

This is not a legit company - they charge your credit card then often don't ship your order. Customer service is nonexistent and if you don't remember to follow up that an order wasn't shipped they will keep your money! If you are ever able to get a hold of somebody, they are disingenuous about having products in stock and the fact that they're going to ship it so please do yourself a big favor and stay away!

If you like finding deals for clothing and accessories, Proozy is for you. Get on the email list, and deals are sent to you directly. Be patient and you will see the deals right in your email box. Customer service is excellent, and very responsive. All items I've received have been 100% authentic. I've gotten dozens of items from here and been satisfied with them all. Get on the email list and enjoy.

I ordered 2 sweatshirts on November 1,2023. They were intended to be given as a birthday gift on December 6, but as the first of December rolled around, I realized that I had heard NOTHING from the seller in regard to shipping or order status. I reached out for an update and, like some of the other reviewers here, was fed a long sob story about 'unprecedented order volume' and 'moving warehouses' etc. with no specific update for my actual order. They gave me a discount code (ha!) for a future order. I replied many days later with another request, and received another generic response. I finally demanded that my order be cancelled and refunded (because they had withdrawn the funds THE DAY AFTER I placed my order, instead of when the order ships, like most trustworthy businesses). A few hours later I suddenly learn that one of the sweatshirts has shipped and they can't offer me a full refund because the order was already in process. This felt like a really strange coincidence that as soon as I asked for a refund that one of my items shipped. I am supposedly receiving one sweatshirt tomorrow, but we'll see. Overall, a horrible experience. I had never heard of Proozy before, but because of Brad's Deals (website that finds and shares online shopping deals) I took a chance. They should carefully evaluate what businesses they promote. Buyer beware.

Received my jacket week later than expected. Attempted return, promised prepaid return label refused. The stated prepaid return is a fraudulent statement. Requested 10 times just insults snd excuses

I placed an order 4 weeks ago and never received any updates regarding delivery. I have placed 5 phone calls (and left messages) with no response. I also sent 4 emails - only one was responded to stating "thank you for patience" "we have an unusually high volume of calls, chats and emails"...- I have heard NOTHING! This was supposed to be a Christmas gift - now I have to scramble.
They were certainly quick to take my credit card payment though.
I would caution against ordering from this company as they seem to be either fraudulent or scamming the public. A simple response from an actual representative from the company would go a long way in lessening frustration and would be appreciated. Maybe a call to the Better Business Bureau and Attorney General would be in order if the issue isn't rectified.

I would not recommend this company. Wha I ordered was poor quality. I think they are copycats of other companies ie. The Northface. And trying to return is almost impossible…in my case anyway. I returned something and it was forwarded back to me and have no replies to email nor will anyone answer the phone. Not sure if they are a worthy company!

Two items purchased through Proozy. Both items made in China and were critically undersized. Trying to return using Proozy automated system was frustrating. Once I contacted a live person (Ashley), return authorization was simple & Ashley was very helpful and wanted to make sure I was happy with result prior to ending call. Not impressed with products but customer service is fabulous.

I have purchased from Proozy about 10 times over the last few years. The products are as described. My most recent order was missing an item, after a short chat with customer support I was refunded for the item. A few days later it arrived in a different box. I let them know and they said I should consider it a gift. Needless to say, I am very pleased with Proozy.

I ordered Nike sandals on October 31st, 2023, about two weeks later kept emailing them and the sent one email stating they have alot of orders. Now almost a month later they send me a email that they canceled my order to no stock on product! Like really will not be ordering from them ever again!

Ordered an item, it was too small so I sent it back. I got an email that they received my return and are processing it but never refunded my money. When I reached out multiple times to customer service I got no response.

Calls arent answered nor returned...
Emails never responded to...
Items never shipped and no explanation as to why...stay clear unless you like to open cases with paypal... i have 3 open at the moment!

Ordered 2 things back in October and 10-14 business days for delivery. 16 business days pass and I check on where my package is- and it hasn't even been shipped. Contact customer service- it was after hours. Waited 4 business days for a response and nothing. Contacted again and nothing. Waited a week and recounted and no response! So I'm here leaving s review. DO NOT BUY!

I placed an order over a month ago. I have sent multiple voice messages and emails with ZERO response.

Ordered and paid for my order over a month ago. One item received and crickets on the rest. Use to love proozy. Never again will I order from the.

Terrible website to purchase from! Took almost a month for clothes to arrive and they looked like fakes! Requested a return but their return portal was "down" for more than a week, and they would not send me the prepaid shipping label through email. Customer service was not helpful at all. This is a scam!