Protect America

This is a great company IF you want to pay your premiums on time for 5 years only to have them completely IGNORE you the one time you need them. Had a fire at our house---they admit they got the signal but then didn't even call the fire department. Because they're sorry it happened, they said I only had to pay half the balance left on my current contract in order to cancel it. STAY AS FAR AWAY FROM THIS COMPANY AS YOU CAN! You'll only realize how awful they are when catastrophe hits and they are nowhere to be found!

My son came home and thought he had disarmed the alarm. It went off and he got a call from Protect America clearing the alarm. He left and the police we not notified of the false alarm and showed up even though my son was told the police would be notified. That cost me $100. Forget collecting a nickle from Protect America.

All over the Internet is the top 5 alarm companies. I contacted Protect America to look into switching companies to save money on the monthly monitoring charge. This is where they make their money. Most will give you the system free but then lock you into the monitoring fee for 2-3 years. I thought I may be able to save on the monitoring and get a newer system as my contract was up with my current provider. Well as I spoke with the salesperson explaining I wanted to talk it over that night with my wife she kept sweetening the deal to get me to say yes.
It was not mentioned until the very end at signup stage that there was a $50 application fee for the FREE service that I reluctantly agreed to pay. She did mention that I could cancel as long as the equipment was returned within 2 weeks. I DO NOT appreciate their HARD SELL tactics!
I agreed to go with them at 2pm and the next morning at 10 am the equipment arrived OVERNIGHT DELIVERY from Tx no less, again a rush to set the hook, followed by a call from their tech to walk me through the installation process. It is a self install system. I opened the package and reaized the door and window sensors would not work with the trim around my doors. It is a wireless system that sits on the counter or a table like a desk phone. What was I to do with the existing keypad mounted on my wall for my old system or the hole left behind when I removed it. Also, last thing I needed was another electronic device sitting on my kitchen counter. I decided to send the whole system back, at my cost and emailed the salesperson. I soon got a return email saying they MUST receive it back in 10 business days or I would be responsible for ALL THE PAYMENTS FOR THE TWO YEAR AGREEMENT!
I mailed it back the next day and must admit they credited my charge card the entire amount I paid minus my return shipping fees. I GREATLY RESENT HARD SALE TACTICS, AND I FELT LIKE I WAS BUYING A CAR WITH THE OLD, LET ME TALK TO MY BOSS MAYBE I CAN GET YOU A BETTER DEAL ANGLE!
I currently have ADT and think their monitoring fees are expensive. I will keep searching to likely find a cheaper price. Stay away from PROTECT AMERICA. I worked in sales for years and the first thing we were taught was that PEOPLE LIKE TO BUY THINGS BUT HATE TO BE SOLD. I had the highest sales percentage in our branch office because I did'nt force the issue. LET THE CUSTOMER BUY, NOT BE SOLD!

Protect yourself, stay away from PROTECT AMERICA!