Public Storage Canada

I needed to rent an additional storage unit in order to make our storing more efficient. We were served by Jordan who was most attentive, helpful, courteous, knowledgeable and kind. Jordan showed us around, did not use any pressure tactics but allowed us to freely make our decision. We felt that we were extremely well served and would definitely recommend this location.

THIS IS A BILLION DOLLAR COMPANY (OVER 2 BILLION DOLLARS IN REVENUES) AND IT DOES NOT EVEN HAVE THE DECENCY, TO RESPECT ITS CUSTOMERS. IT IS ALSO A MAJOR RIP OFF WITH THE RENTS. BUT ITS STAFF ARE THE WORST. RACISM, AND DISCRIMINTION, HAS BEEN EXPERIENCED, BY SOME CUSTOMERS LIKE MYSELF. AGAINST BOTH THE COMPANY AND ITS EMPLOYEES. What you get for your money: Mice, lack of heating in the buildings, Increased rents a few times a year. Lack of cleanliness and very rude staff. I especially have a problem with the Arrow Road location, in Toronto, Canada. And also against the District Manager, Byron Young. As well as with Public Storage, in general. They've targeted me and treated me and subjected me to discriminatory treatment. Some of the other things that they do included: turning off the lights at my locker. Do not clean up the area near to my locker (like bold face walking by and sweeping other areas and leaving my dirty). The building is not clean enough, because they also have mice. All that I got from Public Storage, in regards to the mice problem, was some stuff to put in the corners of my locker. There are holes in the unit from the mice coming into my unit from the units, next to it. Public Storage employees, also use the alarms to harass me. I choose to fight back publicly.