Puerto Rico Car Transport

My experience was pretty good with Puerto Rico Transport. My onky concern was that I had to do things several times because I was not made aware by PR Transport of the new requirements of the boat carrier. Need to keep your customers informed with the latest so that they don't get aggravated in these situations.

Communication is fairly quick. Contact was very efficient and clear.
Best price we could find.
Entire staff was professional, courteous and helpful.
What we didn't appreciate were some of the company policies. For example, being closed during lunch time and not being open on Saturday-either in San Juan or in Jax.
Not being very clear regarding some of the paperwork was also a stressor for us.
Some of the policies are 'government-related' so not much company can do.

Easy enough, even for a beginner. Wished the drop-off location and instructions were clearly explained before booking.

The AACA Cert is required for the police report. Also need copies of everything for the police. The police won't do copies. Please inform future customers. Also, my car was registered in Puerto Rico in the past, but not right now. It's currently registered in California. The front desk at the port was making something out of nothing. I had to explain that I'm active duty service member so they would understand was registered in PR in the past. The process is not as smooth as we wish it was.

Stay away from this company if at all possible! I used them to get my vehicles brought to the island from the mainland. Puerto Car Transport uses Crowley (another trash company) for the actual transport. I did exactly as instructed in every way. My truck was damaged in transport. I reported it, made photos showing fresh damage when I picked it up, filled out all of the necessary claim forms, but still was denied reimbursement for damages. They told me my truck was damaged prior to transport. I fought with them for several months, sending photos proving the damage was done after I left my truck at the port in Jacksonville,FL. They continued to deny coverage for the damage to my truck through the insurance that I bought through their company. Eventually, they just ignored my calls. I then went directly to Crowley (a shipping monopoly in Puerto Rico) and got the same run around. STAY AWAY IF POSSIBLE.

This is the only company that follow up with our request. Having there is to do things through the Internet made a differenCe.

Overall delivery was completed successfully and on-time per contract. However, waiting time to reach a customer service representative can use some help. Their chatting live representative option was not available either. Left multiple messages before someone returned my call. Can be frustrating at times.

This it's the most expensive and mediocre company I have ever deal with one operator if you ask for a supervisor you will be hang up it took them over a month to ship mi vehicle and at the end they charge me port storage when Crowley didn't charge them total fiasco really bad company beware do not do business with this company unless you want to have a bad experience with your export

I called in and an agent gave me all the info i needed. Once ii shipped the product i received an email and call the day before the vehicle was ready to be picked up telling me that by tomorrow i could go get me vehicle. Once there i was able to pick up my vehicle and even paid the taxes on port. This company delivered as promised. Everything on schedule. Will definitely come back to them if I ever need to ship a vehicle to or from PR.

Great service and very detail and well organized. My car arrived very faster them actual estimated delivery date...excellent job. Thank you to all.

It was my first time Shipping out a vehicle Great experience thank you for getting my vehicle safely to its Destiination

So far so good, easy booking, upfront pricing. However, there was a lot of no communication from Puerto Rico car transport. My vehicle arrived on the 11th of October and I was not notified until the 29th that the vehicle did arrive. I had to pay dumurrage because of the compamy's screw up. I actualy got and email saying my vehicle was on its way when in all reallity it had already arrived...sad

I can't put a check mark on the box at the bottom . so please just use my email for our business only. Thanks

Everything about the process was easy! It was actually harder to get the paperwork together! The only thing was that it took a week longer for my car to arrive so keep that in mind when you schedule your shipping. Besides that everything else was great! I loved that they dropped it off at my school!

I'm so creepy HAPPY when I saw the auto! For me it didn't take so long knowing the car came from PR. Definitely 5 stars service. THANK YOU And BLESSINGS!

DO NOT RECOMMEND. This company is great just until you pay. After paying there's no way of getting a hold of your agent and customer service is rude and disastrous. A car is an important an expensive asset in a customer's life. This company will make you feel like it was stolen, with no updates or communication at all. Completely disappointed, regret doing business with them.Car was supposedly be picked up the 19 which never happened and picking up the car. The 23rd car was supposed to be there by the 31st which I have receipts and everything print out. And customer service who does the booking never contact you guarantee me that the car was there the first which is never happen now they're telling me that the car will be there to the six. No refund now I got into more expenses, rental cars. Add another flight back because they don't have control. Supposedly that's last time I'm using this company when you make a booking they sell you the stars the moon after that no communication at all you call customer service sucks that's not the way you do business when I called and I make the booking I was very specific I needed that vehicle there for the first that's why I went a go ahead and pay it because the supposedly person that I spoke to that does the booking guarantee me that if I would've known that this car would not made it there I would never ship it in the first place. How dumb can I be doing it knowing that the car will not be there no good for you guys company

Simple, reliable and convenient. The only thing was that although there was an address it was vague. There wasn't a bldg. # or name of company delivering. Once we asked the pick up was actually at Crowley which is the only company allowed and which was on street given. Once there though it was fast and we were on our way. Thank you.

Really glad I chose these guys! My car arrived safely and on time. Great customer service experience and saved me a LOT of money. Couldn't ask for more.

Pick up contractor didn't show up or call as scheduled on next day came really late at night didn't call for been late I called customer service really scheduled was on time they was polite but contractor disappointed on delivery was over expectation early than expected even with hurracaine on the sea and PR was Great timing

Everything has gone smoothly so far..my rep has been very helpful and prompt in answering my questions. :)

Nice, clean and simple. Keep up the good work!

Also, take care of my car or I'll take a star away. Hahaha!

Quick and easy! I would recommend and also use in the future. The car arrived in Puerto Rico faster than I expected. thanks

Excellent service provided by Mr .Christian Collado, all questions and information needed, he provided me with a very courteus & accurate answers. Thanks!