• Racetronix

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Overview

Racetronix has a rating of 4.72 stars from 18 reviews, indicating that most customers are generally satisfied with their purchases. Racetronix ranks 42nd among Industrial Supply sites.

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How would you rate Racetronix?
Top Positive Review

“Good quality products!”

Joe T.
5/2/20

Order a few fittings recently for the first time, and I can say I'm very impressed. Build quality is excellent and definitely make my install a breeze. Website was easy to navigate and the items arrived in a timely manner. Only issue I had was being sent 1 wrong fitting, but they remedy it immediately after they received my message and the replacement arrive within 2 or 3 days very quick turn around time. When only needing a one or two fittings, the minimum order amount is kind of a pain but will not stop me from ordering again in the future. Very happy with my purchase!

Top Critical Review

“Poor Customer Relations”

Jason H.
10/28/21

Bottom line, up front: A company that feels they need to bully customers into leaving favorable reviews needs to take a look at themselves and question why. They are clearly more concerned with their online reviews than they are about treating their customers with respect, which speaks volumes about their corporate culture. My story: I ordered a single AN fitting from Racetronix as it was an odd size and was not readily available after a quick search of the typical parts suppliers. The fitting cost $12 and the shipping was an additional $14. Little steep if you ask me for a part that's smaller than my thumb. As stated, this was a hard to find part so I bit the bullet and paid the shipping cost. Immediately upon placing my order I was asked to leave a review. You can see my 3-star review left by Jason H. On 10/27/21 here: https://www.shopperapproved.com/reviews/racetronix.biz/. Excuse the typos as I left the review from my phone and was in a rush. You get the jist of the review though. The next morning I receive an email from Racetronix stating they need to speak to me on the phone before my order can ship. Odd, but ok. The customer service rep was calling to say his manager wanted me to retract my review and/or amend it and if that was not possible to leave an additional Google review with 5 stars to help offset my 3-star review. The gentleman explained Racetronix was located in Canada and that their shipping costs were due to their location relative to me (Virginia). Seemed nice enough so I offered to retract my feedback if they would tell me how to go about doing that. Without my asking, the customer service rep said he was going to send the part UPS Air so I would have it in 1 day versus 2. Nice enough. I received the part today and it appears to be a nice quality fitting. In the box was my invoice which you will find attached as a picture below. ** This site will not allow me to post a photo so I will type what was typed on my invoice: "Call customer and explain we are in Canada. If he refuses to retract feedback cancel and refund order. He can buy on Amazon." I wanted to pass this review on to anyone considering buying from Racetronix. A company that feels they need to bully customers into leaving favorable reviews needs to take a look at themselves and question why. They are clearly more concerned with their online reviews than they are about treating their customers with respect, which speaks volumes about their corporate culture. I'll never give them another dime of my money and will take my business elsewhere in the future. I encourage others to do the same.

Reviews (18)

Rating

Timeframe

Other

Thumbnail of user joet392
1 review
0 helpful votes
May 2nd, 2020

Order a few fittings recently for the first time, and I can say I'm very impressed. Build quality is excellent and definitely make my install a breeze. Website was easy to navigate and the items arrived in a timely manner. Only issue I had was being sent 1 wrong fitting, but they remedy it immediately after they received my message and the replacement arrive within 2 or 3 days very quick turn around time. When only needing a one or two fittings, the minimum order amount is kind of a pain but will not stop me from ordering again in the future. Very happy with my purchase!

Thumbnail of user mitchellj38
1 review
0 helpful votes
February 16th, 2020

Well made fittings. Came all individually packaged. Good price. Fast shipping. Overall, I'm satisfied with the product.

Thumbnail of user paulr976
1 review
0 helpful votes
May 25th, 2020

Looks like a great setup, and based on what I've read about it will perform just as well... can't wait to get it put in!

Thumbnail of user jasonh1433
1 review
1 helpful vote
October 28th, 2021

Bottom line, up front:

A company that feels they need to bully customers into leaving favorable reviews needs to take a look at themselves and question why. They are clearly more concerned with their online reviews than they are about treating their customers with respect, which speaks volumes about their corporate culture.

My story:

I ordered a single AN fitting from Racetronix as it was an odd size and was not readily available after a quick search of the typical parts suppliers.

The fitting cost $12 and the shipping was an additional $14. Little steep if you ask me for a part that's smaller than my thumb. As stated, this was a hard to find part so I bit the bullet and paid the shipping cost. Immediately upon placing my order I was asked to leave a review. You can see my 3-star review left by Jason H. On 10/27/21 here: https://www.shopperapproved.com/reviews/racetronix.biz/. Excuse the typos as I left the review from my phone and was in a rush. You get the jist of the review though.

The next morning I receive an email from Racetronix stating they need to speak to me on the phone before my order can ship. Odd, but ok. The customer service rep was calling to say his manager wanted me to retract my review and/or amend it and if that was not possible to leave an additional Google review with 5 stars to help offset my 3-star review. The gentleman explained Racetronix was located in Canada and that their shipping costs were due to their location relative to me (Virginia). Seemed nice enough so I offered to retract my feedback if they would tell me how to go about doing that. Without my asking, the customer service rep said he was going to send the part UPS Air so I would have it in 1 day versus 2. Nice enough.

I received the part today and it appears to be a nice quality fitting. In the box was my invoice which you will find attached as a picture below. ** This site will not allow me to post a photo so I will type what was typed on my invoice: "Call customer and explain we are in Canada. If he refuses to retract feedback cancel and refund order. He can buy on Amazon."

I wanted to pass this review on to anyone considering buying from Racetronix. A company that feels they need to bully customers into leaving favorable reviews needs to take a look at themselves and question why. They are clearly more concerned with their online reviews than they are about treating their customers with respect, which speaks volumes about their corporate culture. I'll never give them another dime of my money and will take my business elsewhere in the future. I encourage others to do the same.

Thumbnail of user codyc100
1 review
0 helpful votes
February 9th, 2020

Perfect service, great quality WITH instructions if needed, had to splice 1 wire so wasn't 100% plug and play like mentioned but no big deal for me, love the fuel pump i ordered and wasn't hard at all to install definitely will be back in the future!

Thumbnail of user connorc40
1 review
0 helpful votes
April 19th, 2020

I was initially confused about how their hotwire harness worked, but after calling and having them walk me through it and showing me what part I needed I was very impressed with their customer service and their ability to reach out to customers on a higher level than just a customer to client level. I wouldn't take my business elsewhere. This company is the epitome of a perfect company

Thumbnail of user jasonh657
1 review
0 helpful votes
April 30th, 2020

Nice quality and fitment. Everything fit perfectly and looks great in my install. I will be buying more from Racetronix.

Thumbnail of user justinc340
1 review
0 helpful votes
March 25th, 2020

Great value on the injector harnesses I purchased. Quality product and didnt break the bank on price. Had a pre order question and response was quick and helpful. Also shipping was fast! Takes longer ordering from some places just a couple states over let alone from Canada! Thank you!

Thumbnail of user robp211
1 review
0 helpful votes
June 12th, 2020

Always great products at a good price. Super fast shipping. Another awesome shopping experience at Racetronix!

Thumbnail of user mardyt
2 reviews
0 helpful votes
May 23rd, 2020

Great products at a great price. Excellent service. Have used many of the Racetronix pumps with no problems.

Thumbnail of user tedr80
1 review
0 helpful votes
April 4th, 2020

Thanks Jack and team. Fast shipping and excellent service and products. Keep up the good work. Will definitely do business again

Thumbnail of user wesj22
1 review
0 helpful votes
May 15th, 2020

Fast, Extremely Quick, Exactly what i was looking for. I will always look to Racetronix for my next purchase. I cant say a single bad thing about these guys. Thank you

Thumbnail of user camerona62
1 review
0 helpful votes
April 27th, 2020

Awesome website and easy to navigate. Order came within reasonable time and no disappointments. Make sure to get one of their bad-a T-shirts.

Thumbnail of user nicks750
1 review
0 helpful votes
May 6th, 2020

This was my second order in a week from them. Shipping has been quick and when they didn't have the quantity zip ties I ordered, I received an email saying they were out and going to give me the next quantity up. I was very appreciate of that and will definitely continue ordering from them.

Thumbnail of user camerons193
1 review
0 helpful votes
March 9th, 2020

Got my item on quick without issues. Literally the only place that had what I needed. Would definitely recommend.

Thumbnail of user daveg388
1 review
0 helpful votes
January 29th, 2020

When making a big enough order the shipping cost is manageable and justified by the quality of the products.
The phone support is also first class.

Tip for consumers:
If you have any problems just call them and they’ll get you sorted straight away.

If ordering internationally the it’s probably ordering some alternatives at the same time so if you order a 45 degree fitting it might be worth ordering a 30 and 60 degree at the same time as the shipping cost for one item would not be cost effective.

Products used:
Dash hoses and fittings

Thumbnail of user coreyp70
1 review
0 helpful votes
December 4th, 2019

Looked all over and RaceTronix was the only company that had what I needed. Fast shipping and quality parts. Highly recommend!

Thumbnail of user sids69
1 review
0 helpful votes
November 13th, 2019

Quality drop in fuel pump and harness, ang great customer service, will diffenantly purchase from them again.

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