• Rachel Roy

Rachel Roy

Overview

Rachel Roy has a rating of 2.9 stars from 5 reviews, indicating that most customers are generally dissatisfied with their purchases. Rachel Roy ranks 208th among Designer Clothes sites.

  • Service
    1
  • Value
    1
  • Shipping
    1
  • Returns
    1
  • Quality
    1
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How would you rate Rachel Roy?
Top Positive Review

“Rachel Roy”

Dmitrij A.
12/5/22

I think that the brand is fantastic I got a necklace that was perfect for my mum so I highly recommend it so that you can give your family something nice

Top Critical Review

“Everything that glitters ain't GOLD.”

Rachel H.
9/11/21

I purchased a couple bras from a local store and what I thought I had, wasn't. I tried the raw on at the bra and they fit wonderfully. But once I wore them and had movement, the bra started to ride up in the front; exposing my breast, the cup was almost under my neck. How embarrassing! I had to run to the bathroom to readjust. MG! What I noticed was that the sides weren't supportive; tight. They were too loose. Cute bras but its a HELL NO for me.

Reviews (5)

Rating

Timeframe

Other

Thumbnail of user rachelh664
1 review
0 helpful votes
September 11th, 2021

I purchased a couple bras from a local store and what I thought I had, wasn't. I tried the raw on at the bra and they fit wonderfully. But once I wore them and had movement, the bra started to ride up in the front; exposing my breast, the cup was almost under my neck. How embarrassing! I had to run to the bathroom to readjust. MG! What I noticed was that the sides weren't supportive; tight. They were too loose. Cute bras but its a HELL NO for me.

Products used:
No

Thumbnail of user dwanj4
1 review
0 helpful votes
December 11th, 2021

Just bought the Rachel Roy mustard colored bedding. After one wash, it's discolored with lighter spots than it's original color. I know I should expect some fading but my comforter set is all messed up now. I really loved it. Now I'm just disappointed.

Thumbnail of user donnam748
1 review
0 helpful votes
June 9th, 2019

I ordered 2 items from RachelRoy.com and only received one of the items and the one I did receive was damaged. They sent out the missing item after I told them I no longer needed it so I waited to return the damaged item I received upon receiving the missing item. Both items where returned within the 14 day policy but due to a delay on shipping they arrived 3 days after the 14 days so I was issued a store credit. When I contacted customer yet again, I was almost in tears after the rep was so rude and simply refused to accommodate me at all. I will be contacting my cc company and issuing a charge back. Buyers beware of RachelRoy.com. No wonder this horrible company is going out of business!

Thumbnail of user gwendolynw9
1 review
0 helpful votes
August 30th, 2016

I exchanged several items with Rachel Roy's customer service over the phone. After I received confirmation the returns made it to Rachel Roy, I waited a few days for confirmation of the delivery for my exchanged items. It never came so I contacted Rachel Roy's Customer Service and was given the run around. On several occasions, they informed me 1 item had been shipped and a refund was submitted thru PayPal for the other 2 that they no longer had in stock. I never received notice or confirmation of either transaction. Further, they could not provide me the confirmation # for the item shipped(nor the date shipped) nor, when they refunded my money back to PayPal. I spent over 35 minutes with them and 27 of those minutes I was on hold.

Thumbnail of user dmitrija
1 review
0 helpful votes
December 5th, 2022
Verified purchase

I think that the brand is fantastic I got a necklace that was perfect for my mum so I highly recommend it so that you can give your family something nice

Products used:
Necklace

Service
Value
Shipping
Returns
Quality

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Company Representative

Thumbnail of user amyr294
Amy R.

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