Rainbowtoheaven

This place is a scam. They're pricing is insane and they take advantage of people who are grieving or preparing to grieve the loss of a pet. They're pricing on their website is worlds different than what they actually charge. I knew I'd be paying a fee for travel since we aren't located near any major cities. But the website lists $199 for cremation services and we paid $1700 all in, including a charge almost triple what was posted for cremation. I emailed, called the number listed on the invoice (which just goes to what seems like a random cell phone number), and when I finally got in touch with someone was forwarded to a different number who told me to call back the original number. I was then given a half answer on the difference in fee - which was a "coordination fee" included in the cremation fee ON TOP of the $900 coordination fee I was charged separately. Additionally, I was told a second person from rainbow bridge would be coming to our house, that person never showed up so my husband had to HELP WRAP AND CARRY MY DOGS DEAD BODY out of our house. Are you joking me? As if the process of losing a dog isn't hard enough, these people take advantage of the situation in every way and it's disgusting.

Rainbow to Heaven and a random shipping company they contracted LOST MY DOG'S ASHES and now it's never to be found. I am heartbroken.

My puppy passed away on my birthday in July, in which I found this company via an online search. The worker who picked up my fur baby was kind and did an amazing job of comforting and ensuring that they would handle him with great care for $400.00. From there is where things went downhill.

Communicating with Rainbow to Heaven was a nightmare, at times receiving late responses via email and eventually receiving a random call one day from one of their "drivers" that insisted he could only drop my dog's remains off THAT DAY or I'd have to wait 2 weeks. ($75)

Being that I already paid, I agreed to the two weeks in which I called to follow up on my fur baby. I was told by a customer service rep that they would call me back as my dog was located in their old location. The following Monday, I received a call from another random shipping company that they were in front without any kind of notification via e-mail or call prior. The driver left my dog's remains at a random location from the safe location that was specified. Rainbow to Heaven nor the company has taken any accountability, and never called me back after explaining how I felt and needing to speak to a manager.

I WILL NOT use Rainbow to Heaven nor recommend using their services as they will lose your dog's cremains without any sympathy or attempts at making things right.

My bird died suddenly and unexpectedly. I'd had him for over 6 1/2 years. He seemed fine the night before, but I found him on the following morning, 10 October 2019, lying dead on the bottom of his cage. I was shocked and very upset and at first didn't know what to do. When I could think a bit more clearly, I looked online for an animal crematorium. Rainbow to Heaven's advertising looks very nice, but its actual service hasn't lived up to it. I rang them and had a long conversation with Natalie, who doesn't even live in the same state as I do. After I paid I had a couple of questions I'd forgotten to ask. Natalie had told me to ring her any time, and I made quite a few attempts, and I either got an answering machine or somebody else, mostly an answering machine. Most of these attempts were shortly after I'd spoken to her. Even during our conversation, I got the impression that she wanted to get rid of me because I was taking up too much of her time by asking questions, that all she really wanted to do was make the sale, and that once she got my money I no longer mattered. To this day Natalie has never rung me back. It doesn't matter now because I spoke to somebody else who came to take my bird away. He was very nice. The other people on the phone claimed ignorance about my bird and so-called bird package, which seemed really strange to me since this is one of the services they offer. This company claims to be open 24/7, but most of the times I have rung them I have got an answering machine. The only thing they have done so far was to send Edgardo to get Joey. I spoke to somebody called Ellie after I found out they were planning to return Joey's ashes through USPS to ask that when a driver was in the area to return his ashes to me that way.

On 30 October I had still not heard anything. I tried twice to ring them that morning and got the answering machine both times. All of my phone call attempts have been during the day during normal business hours. Their actions, or lack thereof more like, and their inaccessibility, have led me to the sad conclusion that all they want is your money and don't care in the least about you or your precious feathered or furry child and that their advertising is nothing more than phoney hype. I didn't get my phone call returned, so I tried ringing later and got a person who didn't identify herself but who sounded like Ellie. I asked what was going on with Joey's ashes. She said she thought they were waiting for an urn. She was supposed to find out and ring me back, but she never rang me back, not that day or since. Maybe they don't have as many birds to cremate as dogs and cats, but you might think they would keep at least a few bird urns in stock for when they need them and at the very least keep their customers informed about what is going on.

My main issues with this company so far are their lack of communication, their lack of keeping the customer informed, and their inaccessibility. Even when I have spoken to someone, I have had to listen to a recording first and wait and see if they will connect me with someone or just their answering machine. I don't mind waiting for a reasonable period of time to have Joey's ashes returned if I can get a driver to bring him. Because of their other behaviour, I am starting to wonder if their private cremation is really private and if what I eventually get back is really going to be Joey's ashes. The only person who has really showed any respect for me or Joey so far has been Edgardo, the person who came to take him away. Hopefully my dog won't die any time soon, but if that should happen, I will be looking for a different animal cremation company because almost all of their advertising has been a lie. Actions speak louder than words.

It is now 6 November. I never received a call back from a week ago when I last rang them to find out what is going on with Joey's ashea. Once again, I got an answering machine that stated that nobody was available to take my call.

Do yourself a favour and try every other animal cremation company you can find first before resorting to this company. You're already suffering the heartbreak and loss of a beloved animal when you need this sort of company, and they've made that horrible situation even worse. Rainbow to Heaven, you should be ashamed of yourselves. Your advertising is a pack of lies, and your lack of respect, care, and concern for your clients is truly appalling. No compassion whatsoever has been forthcoming from the people running this farce of a company. They can't take your money fast enough, and then they make you wait and wait, never returning calls, keeping you in the dark, and making you wonder if and when you will ever get the remains of your beloved family member back.