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Rakuten Inc has a rating of 1 star from 2 reviews, indicating that most customers are generally dissatisfied with their purchases. Rakuten Inc ranks 456th among Marketplace sites.
I am disappointed with the distribution. I bought two shirts and a day after that a customer service from rakuten called me for the confirmation, then I got an email for confirmation and said that they would send my orders. However, I waited for a week but my orders were not delivered so that I called the customer service for an explanation and they gave me unclear explanation. Then a week after that I got a call that the orders were out of stock and they offered me for refund. Still, I had to wait for a week for the refund until I called them that the refund was not delivered yet. I am disappointed that they are such unprofessional they didn't tell from the beginning that the stocks were available but then they said that the stocks were out.
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Setelah di browsing ternyata memang banyak kasus seperti yang adik saya alami kepada rakuten.co.id.
Antara lain: http://majalahict.com/berita-513-pemerintah-harus-tutup-situs-belanja-online-rakuten-.html dan http://www.kaskus.co.id/thread/525f88b90e8b46b36c*******/yang-mau-belanja-di-rakuten-indonesia-mikir-mikir-dulu-deh dan http://www.suratpembaca.web.id/detail/2847/Penawaran_Rakuten_Menjebak.
I am disappointed with the distribution. I bought two shirts and a day after that a customer service from rakuten called me for the confirmation, then I got an email for confirmation and said that they would send my orders. However, I waited for a week but my orders were not delivered so that I called the customer service for an explanation and they gave me unclear explanation. Then a week after that I got a call that the orders were out of stock and they offered me for refund. Still, I had to wait for a week for the refund until I called them that the refund was not delivered yet. I am disappointed that they are such unprofessional they didn't tell from the beginning that the stocks were available but then they said that the stocks were out.
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