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In general, I'm happy with EyeBuyDirect, but I often find that they either don't have the style I want (round light tortoise shell) or if they do, they don't have my size (medium). The St. Michele (my fourth pair) is OK, but I'm ready for a change. I must be hopelessly out-of-date since I'm not ready for the brightly colored glasses yet. I would still recommend that a friend try EBD just in case they have what she wants.
Convenience, price, reliability.
I've probably ordered 20 pairs of glasses from Payne for myself, and another six or seven for my kids. The prices are fantastic, they arrive in a couple of weeks, and the prescription has been spot on every single time. I've ordered readers, computer distance, regular distance, and bifocal, as well as progressives, and every single one has been perfect vision wise. I'll keep coming back for years!
Had small problem finding me on our family insurance plan, but it was resolved quickly and everything has gone smoothly since.
Insurance is VSP
I have used Lensabl now for around 8 different sets of lenses, including at least three pairs of progressives. The proof is in the pudding- I keep coming back to Lensabl every time my frames need new lenses. Quick work, good communication, fair pricing, and excellent quality. I really can't ask for anything else; I can count on them and that means a lot to me.
Online ordering was pretty easy. The support staff are responsive. Very hard to track orders and the order took much longer than anticipated. Biggest pet peeve is that they kept my lovely Kate Spade case and replaced it with a very ugly (and huge) Lensabl case.
The majority of this experience was amazing, cost effective, and there are SO many cute frames to pick from. The only reason I gave four stars is because I have a very different prescription in each eye and they placed my order on hold and never notified me. I actually noticed 2-3 days later and contacted them. Other than that everything was fantastic. Once they verified my prescription it was smooth sailing. AND I paid less for them than I usually do when I use my insurance! Highly recommended.
Loved the glasses and the price was right.
Because they’re trendy and affordable.
Everything went well. You answered my questions promptly, which put me at ease. First pair of progressives and they work fine. Really not any type of breaking in period.
My only disappointment is they don't get as dark as I thought they would. But maybe after a few days, we'll see. I've only been out in the sun for an hour with them today. I just received them last night. So again it may be just some breaking in period.
Thanks very much to all of you.
Neal
Fast delivery. Great price. Super cute! Perfect for what I need them for!
Shopping experience was seamless. If there any issues, customer service reps were incredibly helpful, kind and time efficient. I've ordered 6 pairs of glasses so far and intend in buying more through your site. Thank you!
Both the of the eyeglasses purchased from cool frames are excellent, no complaints about the quality of the product. Customer service response is something that truly lacks. The Cartiers didn't match the picture, no offer to make it right assuming the picture was wrong an apology with explanation would been sufficient. My last order I got no response from customer service when I questioned my lens prescription.
No response to email.
Price. For a discount I guess you don’t get customer service.
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