RCPW

$17.00 dollars for a handle on a Toro mower.
I wanted to send it back because I got the wrong part. (It's not easy to find the right part on Toro mowers).
They want to charge me 25% restocking fee! It's a metal rod! Ridiculous! Never again will I use this company.

I emailed to get lead a lead time. Was told 7-10 days. Placed the order, paid, and was told 60-90 day lead time. When I emailed the customer service rep that told me 7-10 days to inform them of the time I wasted, I was told "no problem" in lieu of an apology. "Kurt" was completely unprofessional.

I ordered Echo trimmer blades from their website and called prior to ordering to verify that the blades came as a set. The customer service person confirmed that 'yes' they did come as (2) a set of blades. I received package and only 1 blade was in package. Called to inquire about discrepancy spoke to Curt in "customer service" and they wanted me to buy the second blade and informed me that in fact it was not sold as a pair as originally conveyed by the same department. I will be returning the solo blade to RCPW which they are requiring a 25% restocking fee and the cost of shipping the item itself - which ends up being about 1/2 the cost of the item! It's BS but it's about principle and I will be purchasing from another retailer that provides the 2 blades for the same price as their 1. Watch for the bait and switch with this company and get the name of who you speak to!

I order from rcpw and the the service great fast shipping and a great price and got a very cute personal email about my order " ride across the wherehouse on a lawnmower with a seat belt on" i loved the fact they had my parts in stock when nobody did and receive them quick will be ordering from them again in future fro my hard to find parts thank again great job

I was a little Leary about a online service sharpening my chains, have always used local but prices where I am now were expensive.
With all that said, service was outstanding and a fast turn around, good communication, I sent them 18 chains to sharpen 16" 20" 28" best prices I have seen they identified worn out chains and even replaced one chain for free, these chains have cut a lot of wood.
Definitely I will use this company again. Even sent back the bad chains with a flag at the issue. Awesome service.
And I am one of those people who never writes a review, That should tell you something..

The order was cancelled the day it was placed. No e-mail, no phone call. Nothing! If the item is out of stock, why is it not clearly marked on the website? If the item becomes unavailable due to discrepant inventory- fine, but send me an e-mail or call me. There is none of that. Have been ordering online for the past 10 years; this is the first time my order was cancelled without me actually knowing anything about it. Nice job RCPW. I look forward to NOT doing business with you again.

Sent in many old an rusted chains for sharpening
Not only we're they sharper than ever they cleaned
Them up for me and gave me new boxes for chains

I took the time to seek out a review site like this specifically to praise RCPW's exceptional shopping and shipping experience that I received. I bought a tiny part for my electric trimmer, and:

A) it was cheaper than Amazon, Ebay, and every other parts website out there that I had checked, and
B) I received it at home within 2 days, from Ohio to Texas (Houston) - faster than anything Amazon, Ebay, or the others could promise. And the shipping was free too.

Stumbled on RCPW randomly and I'm thankful for it. Also side note, their shipping update emails are very well-worded and quite fun, kudos to whoever writes those. And major props to this company. I'd never heard of them before this, but I came away very pleasantly surprised. Keep up the excellent work.

Ask for shipping address and billing address seperate. Think it's fraud when their not the same... why do you think you are asking for shipping address and billing address separately. Unless, ya' know... it's common for them to not be one and the same? They just borrow the templates of real ecommerce business but no idea how, why or what they're doing. (then just ask for address one time if that's how your silly ''ecommerce'' joke thinks business works) thinks people should use paypal. Haha, because my american express platinum is too untrustworthy but the online clandestine consumer credit and banking law dodging paypal that hackers and scammers use the world over as their referred client is mandatory for me to use to deal with you (their words on the phone after wasting 30 minutes replacing an order a week after the online one was CONFIRMED by them. They don't know what confirmed or confirmation means or why these emails are sent by ecommerce companies. Canceled m order for a $300 chainsaw. Deal with home depot if you have a business to run, at least they know how process an order and deliver you tools in kme. This company is an incompetent JOKE. They cost me 6 times the total purchase price in damages to my company and work by cancelling my order and not calling me, having to reorder it the day it's supposed to already be there and they expressed on the phone that this is alright with them and acceptable. To cost their customers thousands if only to avoid some of the minimal risk there is to BEING AN ECOMMERCE COMPANY that delivers their customers $300 orders. Then after 30 minutes on the phone notified me that the order would likely be canceled again because my billing office address is not my shipping address. Meanwhile american express has no problem with fraud detection, the are fine with my purchase. Telling me to use paypal is what a scammer on the internet would do. Real business accept credit cards. Real businesses don't damage their customers business because they are so risk adverse and afraid to do ecommerce. I didn't make you get a webpage and open an ecommerce storefront. Don't take it out on my business that you decided to join the 21st century.

Delivery was lightening fast. The web site was super easy to locate the parts that I needed. All the parts I ordered worked and they all fit well. It has only been a week so I am hoping the parts do not break. But very pleased with the site and the fast delivery. I will again use this site for further parts that I will need.

Not impressed with this online company. I tried to order 3 lawn mower keys from the manufacturer (Encore, div of World Lawn) for $1.75 List price and was advised that I had to order, using an Encore/World Lawn Dealer... so I did. However the dealer quoted $1.86 each and almost $8.00 for shipping 3 keys that were less than 1/4 pound total. I was advised by email after I placed my order that the 3 keys had to be made up especially for my order and it would take a couple of weeks (smiling). This was right after the manufacturer advised me the keys... all 3 of them were "in stock" and ready to ship.
Would I place another order using this company? What do you think.