• Recoup

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Overview

Recoup has a rating of 2 stars from 4 reviews, indicating that most customers are generally dissatisfied with their purchases. Recoup ranks 37th among Non Profit sites.

How would you rate Recoup?
Top Positive Review

“Great website and great customer service”

Altex L.
3/4/13

Great website and great customer service. I bought 1 travel, 5 products and 2 vouchers so far. Everything always worked perfectly except one time when the product was shipped too late and didn't make it in time for Christmas. Their customer service gave me a full refund immediately and let me keep the item for free! And you get to choose to which charity they donate part of each sale!

Top Critical Review

“Recoup.ai”

Joe S.
8/4/20

Horrible company. Mislead and misguides you on what their platform is. They have terrible management and as a customer you should never trust them with your personal data. BE WARY OF SCAM.

Reviews (4)

Rating

Timeframe

Other

Thumbnail of user joes1495
1 review
1 helpful vote
August 4th, 2020

Horrible company. Mislead and misguides you on what their platform is. They have terrible management and as a customer you should never trust them with your personal data. BE WARY OF SCAM.

Thumbnail of user mickf19
1 review
1 helpful vote
June 28th, 2020

I used recoup cause I thought "hey I mean sure I should definitely sign up cause bank fees are nothing but theft and I could benefit from this service" what I didn't realize is that by using it, nearly every bank will try to follow up on any type of request to refund money. And in doing so, you are the one that has to talk to the bank, figure exactly what you can and cannot get refunded and negotiate what they are willing to give you. So there is nooo work or reason why Recoup should get any type of percentage of what the bank gives you. This "service" is nothing but a scam and a way to steal from you. I urge you never to sign up for this because if you try to cancel it goes straight to machine and you have to wait 5-7 business days for them to decide if they want to cancel this "service" plus they say they are entitled to their cut way after you cancel their "service" worst possible thing you can do is sign up

Thumbnail of user altexl
2 reviews
3 helpful votes
March 4th, 2013

Great website and great customer service. I bought 1 travel, 5 products and 2 vouchers so far. Everything always worked perfectly except one time when the product was shipped too late and didn't make it in time for Christmas. Their customer service gave me a full refund immediately and let me keep the item for free! And you get to choose to which charity they donate part of each sale!

Thumbnail of user susank75
1 review
0 helpful votes
February 3rd, 2016

Level 86 in pet saga rescue is absolutely stupid, I have tried for a week and 1/2 and can't get past it. It will say I have so many lives and the next thing I know I don't have any.

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About the business

Recoup is the first e-commerce platform that brings consumers, businesses, and nonprofits together

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