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  • RedBoxSoftware

RedBoxSoftware

Overview

RedBoxSoftware has a rating of 4.08 stars from 172 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RedBoxSoftware most frequently mention customer service, microsoft office, and good work. RedBoxSoftware ranks 1425th among Software Other sites.

  • Service
    25
  • Value
    21
  • Shipping
    20
  • Returns
    23
  • Quality
    21

What reviewers want you to know

Positive highlights

  • I purchased office 2010 and they have sent the key and download link without any hassle.
  • She helped me and now I have Windows 10 on my computer.

Critical highlights

  • They not only NEVER answer the customer service phone number, but they also ignore you by chat and email.
  • I was told a refund would be forthcoming and the activation code would be cancelled.
How would you rate RedBoxSoftware?
Top Positive Review

“Cheap Products with great Customer Service”

Jessie M.
5/11/16

I was looking for Office 2016 and stumbled on this website. At first I'm a bit hesitant but their price are really competitive. Called customer service and the lady who answered was very polite and answer all my inquiries. Bought my first copy today, received my Product in few minutes and installed it without hassle. Please order again for another 20 that I can use on my start up business. Thanks redbox software. Will recommend to my friends and relatives.

Top Critical Review

“Unclear and unhelpful”

Fred L.
6/20/17

After purchasing product I had a very nervy wait as this company failed to communicate with me when I was receiving a DL code - if ever. After a nervy few hours it finally came. I then had after-sales issues and I found them extremely unhelpful in this respect too. They would often ignore my questions and simply respond with lines obviously ripped from a pre approved script. I'd avoid at all costs.

Reviews (172)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (16) download link (6) windows 10 (11) office 2016 home (6) activation code (5) outlook 2016 (6) product (56) email (30) 24 hours (4) credit card company (4) microsoft office (11) 15 minutes (2)
Thumbnail of user jessiem55
1 review
0 helpful votes
May 11th, 2016

I was looking for Office 2016 and stumbled on this website. At first I'm a bit hesitant but their price are really competitive. Called customer service and the lady who answered was very polite and answer all my inquiries. Bought my first copy today, received my Product in few minutes and installed it without hassle. Please order again for another 20 that I can use on my start up business. Thanks redbox software. Will recommend to my friends and relatives.

Thumbnail of user ianm120
10 reviews
0 helpful votes
May 29th, 2017

Software license key was sent within a few minutes of ordering. Complete instructions on downloading and activating were also included. Extremely pleased!

Thumbnail of user katherinec19
1 review
1 helpful vote
March 9th, 2016

On Feb 17,2016 we ordered Office for Mac 2011, and the payment of $90.00 cleared our bank the very next day. We HAVE YET TO RECEIVE an ACTIVATION CODE or DOWNLOAD INSTRUCTIONS. We phoned, were put on hold and got tired of waiting for Redbox to pick back up. We sent an email and received NOTHING. When we click "FREE CUSTOMER SERVICE Our customer service reps are available 24/7 to assist you" on Redbox's webpage, we get returned to the homepage. The only email address we can find on the page is *******@redboxsoftware.com - that's right: SALES!

Our Order # is ******* - Seeds of Hope, Inc. Please help!

Thumbnail of user williams419
William S. – RedBoxSoftware Rep

Hello! Can you please try contacting our support again? Email sales@redboxsoftware.com, call +1 877-285-1036, or use the chat function. Your order number was tagged for verification and wasn't automatically deployed because the SIGNIFYD score is low. We use Signifyd to prevent fraud and other potential issues. See https://www.signifyd.com/how-it-works/. I'm sure there is an explanation why your score is low, hence, you need to contact us. We actually tried to call you on 2 separate occasions - Feb 28,2016 7:02:27 AM and Mar 2,2016 1:23:38 PM but did not get a hold of anyone.

Thumbnail of user juliusm37
2 reviews
0 helpful votes
June 29th, 2017

I had problems installing outlook 2016 on my new computer so I went back to the site and chatted with their customer support. Don helped me right away and offered remote assistance. He made quick work of my issue and even helped me with activating my software! Definitely recommending!

Thumbnail of user jamesh457
2 reviews
0 helpful votes
July 2nd, 2017

Amazing software deals and really helpful customer service reps. Got all the help I needed in choosing which software was best for my needs. Don made sure to install and activate the software when I called back for assistance! Definitely left a good impression on me!

Thumbnail of user laqueishaw
3 reviews
0 helpful votes
April 11th, 2017

I had questions with the product that I was going to buy. Chat representative was quick in responding and helped me pick what's best for my computer. Thumbs up!

Thumbnail of user cindyp76
2 reviews
0 helpful votes
June 15th, 2017

I'm surprised the email containing the key and the download link arrived pretty quickly. I did order before and usually took about an hour. Today, it was fast. Keeps getting better.

Thumbnail of user sheit
1 review
0 helpful votes
February 25th, 2016

I've been looking for an affordable Microsoft Office since
I was having an issue with my computer which made me sick
Doing my home base activities. I'm so fortunate I found this
Site that deals everything I need.
I can guarantee you guys, this is not a scam and I am really
Satisfied with their excellent service.
All files are so easy to install. Thank you guys for the great help..

Thumbnail of user oscarc31
4 reviews
0 helpful votes
April 18th, 2017

I had a really nice experience with these people behind this company. Bought a software from them, Microsoft office 2016, got some troubles with the installation. I called them and they're really nice and kind, everything sorted out in few minutes. Awesome! I'll definitely buy more stuff!

Thumbnail of user amberl78
1 review
0 helpful votes
August 8th, 2017

People from chat are awesome. They answer your queries and makes things clear if you are unsure about the product to choose.

Thumbnail of user fredl50
1 review
0 helpful votes
June 20th, 2017

After purchasing product I had a very nervy wait as this company failed to communicate with me when I was receiving a DL code - if ever. After a nervy few hours it finally came. I then had after-sales issues and I found them extremely unhelpful in this respect too.

They would often ignore my questions and simply respond with lines obviously ripped from a pre approved script. I'd avoid at all costs.

Tip for consumers:
There are other discount software services. I'd suggest swerving this one.

Thumbnail of user manfredoh
4 reviews
0 helpful votes
October 24th, 2017

Amazing and affordable deals! Definitely a reliable and legit vendor. I have no problems whatsoever with my purchased Windows 10!

Thumbnail of user leonorap1
10 reviews
1 helpful vote
June 2nd, 2017

Quick and seamless transactions! Access was so easy to install and activated real fast. Great business!

Service
Value
Shipping
Returns
Quality
Thumbnail of user sylviaa10
1 review
0 helpful votes
February 14th, 2017

I called and spoke to a Customer support for Windows 10 installation. They are very helpful and highly skilled. I recommend this website to all of my friends.

Thumbnail of user davem218
5 reviews
0 helpful votes
June 8th, 2017

My project is due tommorow and my Office 365 subscription suddenly expired. I saw their website and purchased Office 2013. Not only they delivered my order in time but I got a sweet discount and upgrade as well! You have earned a loyal customer! Thank you!

Thumbnail of user billp106
2 reviews
1 helpful vote
July 5th, 2017

I chatted with their representative online and decided to purchase Windows 7 Home edition. They helped me check if it is compatible with my PC. I got my download in 15 minutes and it is installed and working fine. Great product!

Thumbnail of user erikas24
1 review
1 helpful vote
February 23rd, 2016

This site would appeal to the average person in the way that it is
Very simply done, and everything is very easy to find. There is no
Messing around here. People with no technical back
Ground would definitely appreciate the simplicity and ease of
Navigation in this site. The software I ordered was excellent value for money, much cheaper than I'd seen it anywhere else. The delivery was not only fast, but I was kept up to date with when it would be delivered, with an hour slot on the day. Excellent, value for money service, thank you!

Thumbnail of user christopherw90
1 review
0 helpful votes
January 3rd, 2017

We are very pleased by the service of the company. We've been dealing with this site for over a year now and all of our office software were cheap good discount. I trust the website for my business.

Thumbnail of user stevenf56
1 review
0 helpful votes
November 16th, 2016

My product key did not work at first but they replaced it and even upgraded my software to Office 2016 Professional Plus. I saved almost $120. Great service!

Thumbnail of user vicr6
1 review
1 helpful vote
April 1st, 2016

Purchased office 2016 home and student, got the product right away and installed it without any problem. This is a recommended site online! Thanks!

Service
Value
Shipping
Returns
Quality
Thumbnail of user jonathand44
1 review
1 helpful vote
July 26th, 2016

The software was cheap and fast transaction. I bought Office 2016 Home and Business they upgraded to Professional for free. Thank you

Thumbnail of user reneew47
2 reviews
0 helpful votes
July 23rd, 2017

Affordable and genuine software abound! Bought my Outlook 2010 and got Outlook 2016 as an upgrade for free instead! Sweet deal!

Thumbnail of user lc115
1 review
3 helpful votes
February 1st, 2018

Do NOT purchase software from Redbox software. They are con artists. They not only NEVER answer the customer service phone number, but they also ignore you by chat and email. They make promises to refund money and come up with all kinds of excuses not to. Don't bother trying to work with your credit card company to get a refund either. Capital One gave a provisional credit then reversed it. You will never get your software and you will never get a refund. Just don't bother with them in the first place.

Service
Value
Shipping
Returns
Quality
Thumbnail of user irisr11
1 review
0 helpful votes
December 27th, 2016

It's all worth the money spent. My daughters were happy when they received the MS Office for Mac as Christmas presents. This will be very helpful in their college.

Thumbnail of user barryc30
1 review
0 helpful votes
May 20th, 2016

The cost of the product is about $20 cheaper than elsewhere... but still not so cheap that you would thing something odd about it. So I got a new Imac and I like the older version of Office. So I paid my $75... noted that it showed up in my American Express online account and waited for the download link and product key... hours later nothing. So I called the phone number and received a recorded message that they are closed on weekends. IT was before NOON on Friday! I WANTED THIS PRODUCT NOW OTHERWISE I WOULD GONE OUT AND BOUGHT A COPY IN A BOX. You get till Monday... then I call AX to backcharge for non-delivery.

About an hour after I wrote the above I received the download link and product code. Installed everything and tested and it appears to work ok. Also went through an automatic update. Strange process and I am a little uncomfortable but seems to be ligit. Raised the review from 2 stars to 4 stars.

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From the business

MS Office Download offers Microsoft softwares and applications like Microsoft office, windows, antivirus, office apps at affordable price with Free shipping across the Australia.

Company Representative

Thumbnail of user williams419
William S.

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