Boston Dental Group

Reel Smiles Dental: 7785 N. Durango Dr., # 140, Las Vegas, NV *******, *******668

Run, dont walk away from this place.

I needed a new dentist (only been in Vegas@ 18 months). Went to Reel Dental because was approved by my dental insurance and was just around the corner. What a mistake! They took x-rays and did exam. I was covered by insurance for those. They said I needed about $6,000.00 worth of work done and $2,000.00 would be covered by insurance.
They INSISTED I get a deep cleaning of my teeth, whether I needed it or not (they said I needed it, but?), or whether I wanted it or not. They refused to treat me for anything else unless I got the deep cleaning first. I never heard of such a thing; it should be up to the patient to decide on his care and what he can afford & not be strong-armed into getting procedures he may not want (& maybe cant afford, or may not even need) under mental duress of not being treated.

I went in for the deep cleaning. It took 3 hours to deep clean only ½ of my mouth. (For insurance purposes, I could only have ½ of mouth done and had to go back 7 days later for the other ½). What this dentist does is OVERBOOK. He is the only dentist there and has to service all of his patients by himself. He books like 4 to 6 patients at one time so, he goes from one patient to the next, to the next, to the next, etc. He get to you, say as the sixth patient, spends 10 minutes with you (to Novocain you up, or whatever) then, goes back to patient one, then the next, then the next. Etc. So, may get back to you in another 45 minutes. And the same thing is repeated over and over. Thats why it took 3 hours.

Anyway, I had to go back, 7 days later, for the other half of my mouth. Same thing. I was seated in a chair and 1 hour and 15 minutes later, the dentist had never even gotten into my room yet, to even say hello, as he was still working on his other 4 or 5, or whatever amount of patients he had that day. I got up and left and have never been back. I had to find myself a new dentist to do the other half of my deep cleaning.

I am currently being treated by another dentist and the work being done is substantially lower than the $6,000.00 figure. I feel that Reel Smiles is nothing but a money making operation; they overbook and make you sit there just so they can make as much money in a given day as possible. That is extremely rude and unprofessional in my opinion. They assume that you have nothing better to do with your day but, to waste half your day with them. Plus, they make you get procedures you may not want, nor can afford. Like they told me I had to come back for another deep cleaning, down the road, and that would not be covered by insurance: they were already planning on how to get more money out of me and hadnt even gotten the first deep cleaning done! Plus they wanted me to come every 3 months for a regular cleaning (all of this not covered by my insurance). Like Im gonna sit in that chair for 3 hours to get my teeth cleaned, every 3 months, and pay for this out of my own pocket?! (What about people who have jobs? Can they afford to take off that much time, to sit in that chair and be treated, as Reel Smiles doesnt seem to care about your financial situation, or do you the courtesy of trying to get you out in a reasonable time).

I have no idea if the actual dentist is any good or not, because never got past 1/2 of a deep cleaning to tell, but, their customer service is sure rotten. If you have nothing better to do in a day and want to spend ½ of it in a dental chair then, this is the place for you.