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The overall experience was great. I had a question regarding the product, so I called and the rep who picked up my phone call was able to answer my question, stayed on the phone while I submitted the purchase via the website, and said he would personally pull the product for shipping. The refurbished products arrived appearing as if they were brand new. They have been installed and are working great. Would definitely recommend and purchase from again.
could not logon on with my original account ... it said the password expired due to inactivity ... ok, that's fine. I did the reset password, received the email, changed the password and it said the same thing ....... did it all over again, same issue. Annoying of course. Created a new account with no problem and wished i had a COUPON! I will buy another one of these on monday but my debit card won't let me buy another one today ..... PLEASE send me a coupon code as i am buying TWO of these same units. That would be great. thank you
You've been good & fair to me...also good products.
Don't know about service since I've never had an issue!
Purchasing replacement batteries for a UPS I bought from you a few years ago. These batteries with shipping are half the price of locally purchased units. Hope they perform as well.
After receiving the batteries I found out the UPS was defective so I got an RMA number and returned the batteries.
I'm very happy shopping here because you provide a good product and with the location so close, I usually receive the item in one business day.
RefurbUPS is great, we buy from here all the time and enjoy both the website and sales team that can help us find specialty items.
Specifically, John Mahoney does an outstanding job taking care of us.
Quality of products offered look good, better than some less expensive offerings available. The refurbished product had a plastic piece on the outside casing that came loose and cannot be re-attached. It is strictly cosmetic, however, and does not affect the functioning of the UPS at all. There are also a couple of minor dents in the metal case, but, again, it's a very good product for the price. The dents, too, do not affect the functioning of the unit.
I've gotten used to buying online rather than placing phone orders. The site has gotten easier to determine the replacement battery for a given APC UPS.
I've looked for replacement UPS batteries on several other sites. This was by far the easiest. Only complaint is that you list the same product with several different names. e.g. the batteries I ordered were found under the UPS model, as individual 2 packs and again under the actual battery model number. Took a few minutes to realize all three were the same product despite having different model numbers on your site.
I ordered UPS batteries for the model of UPS that we have. I received the wrong ones. They replaced them but I had to pay shipping both ways. That part I am not happy about. The price was fine. The speed of rectifying the issue was fine but the shipping eliminated any savings. I am probably going to look around before ordering again.
Always have what I need at reasonable pricing. I do look around and compare. other sites visited before I bought here were Newegg, Tiger Direct and APC.
the order process froze up at the card info spot, and wouldn't come back on without my going back to the beginning and entering my ID info. Bummer.
Easy-to-use web site, easy search, accurate information, detailed instructions. Product shipped and arrived quickly; worked flawlessly. A+
Great! Really good prices and quick service. I've made several purchases and am always completely satisfied!
Except the account creation, since I shop from you once every 9 years and don't remember my account information, was a little dumb! Please do not send me promotions. thanks
Ordering was a breeze, battery which I have had now for 6 months is fine, delivery time was incredibly quick!
Have really had a series of great experiences with RefurbUPS. We will continue to trust you for our future client needs.
I do keep coming back! I've been purchasing batteries from refurbups for years & have had nothing but positive experiences!
2nd UPS from you AND you stood by on the first with an USB problem corrected by a case replace
THANKS
already bought this batter set previously . . . yet I could not identify the previous order and simply resubmit new order with same info . . .
the first screen I came up to had no place to place an order, once I went to customer support to set up a case it came back to the correct page. frustrating.
Easy to find replacement battery. Video is very helpful as are the comments by users. It would be helpful to include data supporting the assumption that performance of the replacement battery equals or surpasses the brand-name variety.
This is my first order. I'll know more when I receive it. I will be extremely happy if they use my UPS account number to ship against.
always buy my batteries from here, shipping could be quicker but cannot beat being able to find batteries for all kinds of UPS units.
Great buying experience. Products are reliable. We always quote a refurbished UPS to our customers based on this seller.
I was able to verify that the specs exactly matched the one I was seeking, a feature that another popular seller didn't provide.