Reglaze Glasses Direct

I have used Reglaze Glasses Direct twice now. The first time was for a reglaze of some Oakley sunglasses, and at the checkout I also went for the optional frame service too. When I received the glasses back they looked like new, sparkling clean with new nose pads. Most recently the nosepad on another pair of glasses broke during lockdown and I couldn't find a replacement online as the pads are slightly unusual. I emailed Reglaze Glasses Direct and they suggested I post the glasses to them and they would see what they could do. Once again they managed to replace the pads, also the earsocks and all for a very nominal charge. My experience with them has been very good and I wouldn't hesitate to use them again or recommend them to a friend.

This company operates along the lines of a lucky-dip, you pay your money and hope for the best not knowing what you're going to get. I sent off a pair of glasses to have standard bi-focal lenses fitted. When I received them back I discarded the box before trying the glasses, expecting them to be correct, but clearly they weren't. Objects in the room were leaning away from me when I knew they were upright. When looking at the ground when walking it looked as though I was walking up a slope. I have other glasses supplied by Asda made to the same prescription which are perfect. These people should be capable of producing the same. Their website states there's a money back guarantee if not 100% happy. Not many people are going to be happy spending money on a product that proves to be useless. So I returned the lenses with a covering letter by first class post the same day. A week went past and I hadn't heard anything, so e-mailed them, only to be told I should return the lenses with a letter. This of course they had already received but trying to pretend otherwise. Judging by the negative comments on another site trust pilot, these people seem well practised at fobbing people off and giving them the runaround as a means of taking money from the public. They delivered a product not fit for purpose yet happy to pocket the money, hiding behind a so-called money back guarantee that's about as useless as the lenses they produced. So unless you like wasting your money you'd be wise to look elsewhere.