Rejuvenation

When ordering a faucet, I clicked Apple Pay, the transaction went through without any warning of a $195 "Shipping and Processing" fee and an $11 "Delivery Surcharge." Of course I called immediately to cancel. Got what I needed elsewhere with $0 shipping. Bad business in grossly overcharging for shipping a faucet. Will never purchase from them!

The price of the pulls for my cabinets were comparable to other stores in the city with the same quality. I give Portland's Rejuvenation store 5 stars because it provided outstanding customer service and delivered what it promised.

Paid $299 for lamp plus$50 shipping. Within one month switch does not work. It is a bedside lamp. I only use it once a day.

Do not buy custom orders from Rejuvenation. The lead times are deceiving - the site says they are in stock and will ship at a specific date but it is wrong. Rejuvenation will charge you once you purchase the custom order and then you will wait months and months for a shipment that will not come. This happened to me - it has been over 3 months since I ordered an in stock piece that has still not been shipped but I was charged for it over three months ago. They have refused to cancel my order since it's "Custom". The only option I have now is to go to my credit card company to stop payment on the order. Save yourself some time and money and order from elsewhere.

Beware Rejuvenation Hardware does not have a price guarantee. The tree large planter boxes I purchased online for $499 March 7th were delivered on March 18th. They had gone on sale for $409 prior to delivery. When I called for a price adjustment, the customer service rep said, "we don't do that." I could return them except that White Glove shipping took away the packaging. Returns must be in their original packaging and customer pays all shipping costs, which was $250 for delivery.

Customer service doesn't exist!
Left a message last week or more ago, nobody called back. This morning I spoke to 6 people they all say "just a moment" and redirect me to where you select a number for certain department. Then person picks up and the same repeats.
I think they are making fun of people.

I ordered a grid for my copper sink in October 2022 and still do not have it three months later and just was told that it won't be here until April. They still have it listed as in stock. I am so surprised that William Sonoma owns this company.
Customer service is not helpful. They don't return calls. I really wish that I had read the reviews before I ordered. I have asked for a refund, we'll see how much if a battle this will be

Rejuvenation shipped me some utility hooks twice that were the wrong product. They gave me an assurance with a different item number, that I would get the correct item. I returned both shipments, they credited the cost of the item, but they refuse to credit the shipping. They were at fault, so they should have reimbursed it. I am disputing that amount on my credit card, but what a hassle. I will never order from them again.

Incorrect product sent four times due to incorrect SKU number on their end. Declined to offer expedited shipping after six-week delay in this process. Spoke to multiple customer service reps who were clear on how to resolve issue but did not get me the correct product three times. Phone disconnected in multi-hour resolution attempts with customer service. Rejuvenation has a short-sighted service recovery process and for their high-end products this will do damage to their brand.

This is one of the worst customer service experiences I have experienced in the last few years. Would not suggest purchasing items from here.

Poor customer services! Recommended wrong lighting for their lighting fixtures & didn't take responsibility for it. Wouldn't even exchange for the correct bulbs. We purchased them at Ace Hardware for half the price. POOR BUSINESS

Terrible customer service. It took an unbelievable amount of tenacity to reach a person. I think it took me six tries using every contact feature on the website. I tried to connect via multiple email addresses, text messages, + several phone numbers. I even tried the trades department. The main customer service number, which was what I initially tried, forced me to listen to a third party advertising recording for about 10 minutes before giving me another number to call that was actually customer service. I literally can't think of a more off-putting interface for customers that are seeking info about Rejuvenation products. I finally did receive an email answer to my question: basic dimensions. Yep, that's right. All I needed was product dimensions which shouldn't have been missing from the online product information in the first place. But, there. I'd done it! I'd managed to get my question answered and I placed my order! Hurray!

Then, 11 days went by and I received an email saying that my order had just been cancelled because the product was no longer available.

Rejuvenation has sent the wrong size light fixture to me twice now and they will not accommodate picking their product up. The fixtures are larger and need specific packaging. Reputable companies would be gracious and do whatever it took to fix their mistake and not put the burden on the consumer. Rejuvenation is not one of those companies. Be careful. I have also requested assistance from management but have yet to receive a call. Very disappointing.

I purchased a rather pricey pendant light fixture. The sale went okay but shortly after paying a $75.00 shipping fee and receiving the light, it went on sale and, of course, Rejuvenation would not give me the sale price. The light fixture seems very inexpensive but I paid top dollar. You may want to shop with a good lighting company. I will avoid Pottery Barn, William Sonoma and now Rejuvenation. So overpriced for what you get.

As a designer I ordered hardware for a project from this site. 3 pulls didn't arrive and 2 of the handles the finish is off. I have been emailing them for almost 3 weeks now with not response. As a designer this is a colossal waste of my time and totally unprofessional. I am considering this fraud at this point and will have AMEX deal with them if there is no response in the next 24 hours. Totally unacceptable.

Delivery service is very inconsistent and we only received part of our order, every time we speak with customer service the rest of our order has been lost, found, unable to track and still working to complete our order. Of the chairs we did receive, we never received a delivery confirmation and showed up at our door (luckily we were home) after 7pm. Several are missing the bottom gliders making them inconsistent and unable to use.

They sent me one of two matching parts. The other kept being delayed for months. Fine maybe not their fault. Finally I gave up and they would not take back and refund the one sent because it was past the return date. They could have made two customers happy by taking mine back (still unboxed) and sending it to a back ordered customer. Why? Too much effort I can only guess. In any event. Their products are not unique and can be found elsewhere and that is what I would suggest.

This company rejuvenation is one big joke, and should shut down once and for all clearly they're not even making any money unless they're scamming customers with non-refundable fees. All customer service representatives are rude, dishonest, and suffer from serious mental issues based on my own experience with both Willie and Carla, especially. These individuals should never work in customer service. In fact, they should never work where they have to actually use their voices and personality, or lack there of. This is a waste of a company for pottery barn. Their products are horrible and their customer service should never be allowed to speak to actual customers. I will never be ordering from this garbage company again I should've read the reviews before ever considering them.

The phone number listed on the website is for William Senoma and they can't help with Rejuvenation. It is crazy! The person reached after 10 minutes still could not find the number to transfer me the Rejuvenation brand under the Williams Senoma Brand! Unbelievable.

I have ordered from Rejuvenation twice due to designer selection. The 1st time they sent a wrong color in the order and was missing handles. The 2nd time it was also missing handles. Count your handles and check your parts. Also the quality of these are no better than others, but cost 3-4 times more. Not worth it!

Did not ship my order on time; back ordered cabinet pulls for months that were stated in stock when I purchased them and I paid a contractor to install them who was hired for a job on a schedule.! Handles never arrived even though we planned months in advance. Rejuvenation not only did not ever cancel out the remaining order, they continued to ship them and charge my card after stating the order was canceled and then after I returned the order they did not refund me: I am still trying to get my refund weeks later, in fragments. It's taken hours and hours of calls to deal with them and get answers on my order and now my refund.! Only for nothing but disappointment and money wasted. $1300 lost!

I purchased the Brendon Farrell 10 hook walnut rack recently. There were numerous gouges and scratches when it arrived. As others have mentioned, the enclosed template does not match the slotted holes. Only 2 of the 5 holes lined up. The height of the 10 fins were all different. Several were not straight and most were loose. My carpenter spend a great deal of time drilling new holes and reinstalling it. Due to the worthless template, a total of 10 holes were drilled into the wall. I sent 10 photos to Rejuvenation but they chose to offer me only 15% off. I offered to accept a new 6 fin rack since it was likely that a replacement would have the same defects since other reviews were so negative. I would not hang anything heavy like a coat on this rack. I ordered 2 other racks in the past year from Rejuvenation. They had many defects also but at least the templates lined up properly. Do not buy this piece of junk. I am very dissatisfied with Rejuvenation since they hold themselves out as a "high end" company.

Ordered a door lock set from them ($998) and looks nice but works like crap. Lock handle is flimsy and not firm. This is a front door lock and everyone that sees it says they worry about it.