RentaCarDubaiMonthly

They will lure you to rent a car with a low rate and you will eventually end up paying more.
They have many hidden charges and will only notify you after renting and upon receiving the refund for security deposit. Plus the long wait and multiple follow up required even before they refund the deposit.
A week delayed in the refund of 750 AED deposit which even came back less than what I am expecting. "ADMIN FEE" - Because I paid thru credit card. Wherein they only accept cc payment.
Scammers.

The biggest fraud people & company. Dubai Government must take stick action against them. I take the car for 2 months and had emergency travel to the country, the car was handed over with my friend and return back to the company. The balance was on me only 500AED when I left. Now after 7 months, they are sending me a PDF file that shows that I owe them 44,330 AED? And put a Civil case again me. I was shocked and I have no idea what to do now. Please, can anyone advise?

Massive scammers, do not use this company, i am surprised they are not closed down and how they are getting away with this is beyond me.

Did not return my deposit and made up nonsense on why they are not returning, i paid over 900 aed for a car i rented for 4 days.
The cars are also very old and in terrible condition.

Lets hope they get shut down and put in prison for the money they have looted from everyone,

Do not rent from here, brutal and extremely dishonest. Won't return your deposit. Manager is a known gangster and thief, employees are trained to cheat customers!

These guys are just making a fool out of people and minting money. Useless customer service it feels like no body cares for their jobs. From sales to customer service all need a proper customer service training. I would request people not to rent a car with them. They will jus loot you. All possible reasons given to deduct money from the deposit. Abusive staff.

NEVER Rent from Bab Al Madeena, it's a mechanic store renting old vehicles.

I was in Dubai in Feb. 2022 and found them online, the salespeople were very good at convincing me, the car I was given was a 2015 Kia Picanto with more than *******. 00 Miles which was fine until I drove it from Dubai to Abu Dhabi this is when the engine started to shut off completely on the freeway where the speed is about 160 km/hour.

Thankfully I didn't get into an accident, I called them and they advised me to visit their store, a young kid looked into it and said it was the fuel pump! He went to another similar car uninstalled the old pump and reinstalled it on the one I have, (using a hammer and screwdriver), then said I should be ok, the same problem happened again this is when I threatened them to call the Dubai police so they replaced the Kia with a Mitsubishi Mirage little better than the Kia.

At the end of the rental period, I asked to refund my $400 deposit and this is another nightmare they started to say we have to see if you have tickets and wait for 21 business days, which was OK then after 37 days they asked for my bank account, I said please refund to the same credit card and they refused.

I have a one-speed ticket of $100 but they refunded me $245 without justifying the difference, only said the difference is admin fees.

In general, they are all rude mechanics and don't know anything about customer service

Each time I contact them to ask a question, they say please remind us in a few days.

Thank you.

Abboud Khallouf

This is the worst company ever to been give a License, they have to be closed down immediately for the sake of all people who wish to rent a car, do not go to pinnacle building in Al Barsha, stay away from Bab Al Madeena. They are criminals that need to be brought to justice, They owe me a lot of money and place fines on me for and changed the contract without informing me.

One of the best rent a car service in town. I appreciate the politeness and the on time service they gave me. Love you guys, also thanks for making my day.

This agency, aside of the company site which looks professional, this is scam and they are thieves! Do not expect seamless service, transparent contractual terms and refund of deposit!

I have been renting cars in UAE for long time on behalf of my company, this is the worst experience that I have ever had in my career, they don't even deserve 1 star rating. They will eat security deposit with no ethics or no respect to some others hard work.

I have had a great experience with BAB Rent A Car. Hassle free service and delivery at my doorstep. Easy renewal option. I had received my car delivered in 30 minutes for just AED 30. Brand New Car was offered. I would rate it as the most reliable car lease service in Dubai

Highly recommended... Cheapest Car lease in Dubai

Great Experience :): ) :)

This is the worst car rental company in the world. They use extremely shady business practices to swindle money out of you in every way imaginable. They will offer you the cheapest car and then charge the double of it in admin fees. They will make you pay a deposit and then charge admin fees on every single transaction. When you go to their office they will lie to you on your face and then deny every having done so. Avoid them. Avoid them. Avoid them at all costs.

I got a car with engine problem, they will not attend the call anytime. I fixed issue spending from my pocket. They didn't pay me the amount even after I submit the bill. Also lot of hidden charges, they completely ate my deposit amount, don't approach these thieves

I know this is a long review but it will give you an idea about this awful company. One Star Is Way Too Much! I have honestly never seen such bad service in UAE and I have been here for over 15 years. I made the mistake to rent because this was the best price I found, but I deeply regretted it after. Because of the Expo car rental prices have grown substantially but that is a fluctuating situation as often things are here. Car rental companies haven't really grasped that and some are using this as an excuse to treat customers bad or turn them away. This is definitely the case with MOOSA RENT A CAR or BAB AL MADEENA CAR RENTAL. Their very dodgy offices (I saw 2) look like downtown Beirut, where 5 or 6 people are cramped up in tiny closet spaces, no one wares masks and a flux of at least 20 people are entering and exiting this "closet" at any given time, unaware new customers are waiting in corners and existing ones are constantly screaming furiously because of extra charges and what is happening to them after dealing with this company.
I dealt with them through watsapp only at first, and after being promised a delivery in 2 hrs I ended up waiting 6 and no one answered the phone when I tried calling. In the end I ended up receiving a car that looked like someone was sick in. I uploaded some photos, and when I said I don't want it, I was promised an exchange the next day. Of course that did not happen so I drove somewhere close to Al Ain as instructed via watsapp where I was told they don't have anything and "this car is very good, a customer just saw it and he wants it"
Obviously he only saw the car on the outside I replied. After an hour debate I managed to get something moderately better but still dirty inside.
I had an emergency so had to return the car 10 days before the term. I was told I will not get a refund and 2 months later, I am still waiting for half of my deposit back and had to file a complaint with the consumer protection department. Don't make the same mistake I made. Just pay a little extra somewhere else and save yourself a big headache.

Worst experience ever. Worst customer service, very rude employees, they almost never pick up the phone when you need something from them. And when they do, they are rude and ignorants. And ahhh dont to forget that they will steal your security deposit. They will give you all the lies possible to take part of it if not all your security deposit. So yeah, never again!

Worst of worst. I request Dubai Government or whoever the authority rulling this rental car companies, these companies are making their customer fool and looting them as possible as they can. For Fiber bumper small scratches they are charging 2000AED VAT, for which actual cost is Very very less including vat, ( after replacing entire fiber bumper from showroom with genuine parts)
They are emposing their own contract and rules. Customer should get support to deal with such fruad company.
I personally suggest, before signing contract please go through their contract which is usually in written in very small letters and with so many rules according to their own. They are provided car at low rent and later imposing so many charges. Better to avoid such deals.
They are not worth even for single.

Liars, trying to overcharge for nothing. So many hidden charges. And such a horrible customer service. Nobody cares there about you as a customer. Never rent a car from them, avoid.

I wonder how this company still running its business in Dubai. We should make a collective compaint against them. Absolute scammers. They will offer cars comparatively less pricess but you will end up paying double due to hidden charges. They have unrealistic clauses in contract (too many clauses nobody would even bother reading at the time of renting).

What a fraud company, can't believe it's happening in Dubai. Bunch of scammers and cheaters wouldnt reply to you wouldn't return you deposit but I'm a though one as well, I will teach them, I have already contacted AUE police and they will take legal action against them.

I was just robbed by this company who just charged me AED 400 from my deposit for car wash and 2 hour delay in return of a cheap and dirty and odorous Picanto.
Everything is written in fine print, so they they know how to scam you!
Avoid them at every cost

A BAD EXPERIENCE FROM THIS COMPANY, A LADY FILIPINA NAME VERONICA WAS THE WORSE CALL CENTER AGENT FRM THEIR COMPANY, VERY RUDE AND ARROGANT. I WONDER WHY THEY ARE RUNNING COMPANY, I REGRET RENTING CAR TO THIS COMPANY, LOT OF HIDDEN CHARGES SO YOUR ARE NOT ABLE TO TAKE YOUR DEPOSIT. HOW THEY TALK TO THE CLIENT WAS UNPROFESSIONAL. THEIR LEVEL IS ONLY FOR THE MARKET NOT FOR THE OFFICES... SO BAD EXPERIENCE FROM THIS COMPANY, I WISH I SAW THEIR REVIEW BFORE I DEAL WITH THEM. PLEASE AVOID THIS CAR RENTAL COMPANY

They are the worst... i dont even want to give them one star
If only the dubai government saw this and punished them
They charges me 2000 for a 0.5 cm scratch... ridiculous

POOR and the WORST

It's a low budget rent a car in dubai which comes with the free basic options and additional services are charged

To maintain the high level of heigen level it is ensured that you get a professionally cleaned car and when you return it's done the same way

The cars are ranged from Aed 39 for a Picanto to Aed390 for BMW 7 series

Should in case you find any issues you can call directly to the owner *******514