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Claim Your BusinessRepairClinic has a rating of 3.45 stars from 194 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RepairClinic most frequently mention replacement parts, exact part, and help videos. RepairClinic ranks 8th among Appliance sites.
I recently purchased a replacement water inlet valve for my dishwasher from RepairClinic.com, and I couldn't be happier with my experience. The website's search functionality made it easy to find the exact part I needed, and the product description provided detailed information about compatibility and installation. The ordering process was seamless, and my part arrived promptly and in excellent condition. Overall, RepairClinic.com provided exceptional service and high-quality products, making my repair process smooth and hassle-free.
A few months ago I ordered a dishwasher rack. It was out of stock but they said they would send it to me when it came. Meanwhile I found one elsewhere and called Repair Clinic to cancel the order. I received the dishwasher rack from RC in the mail today. I called to return it and asked RC to cover the return shipping cost as it was their mistake. They refused as they couldn't find my cancellation. They didn't believe me. Bad customer service. Just for a few dollars.
I recently purchased a replacement water inlet valve for my dishwasher from RepairClinic.com, and I couldn't be happier with my experience. The website's search functionality made it easy to find the exact part I needed, and the product description provided detailed information about compatibility and installation. The ordering process was seamless, and my part arrived promptly and in excellent condition. Overall, RepairClinic.com provided exceptional service and high-quality products, making my repair process smooth and hassle-free.
I ordered a new evaporator fan motor for my Kenmore fridge and found exactly what I needed at RepairClinic for $120.
The part arrived quickly, and their detailed installation videos made my repair easier.
I recommend buying here.
When my washing machine broke down, Repairclinic was suggested by a friend. Their website was easy to use, and I was able to find the part I needed right away. The package showed up on time and without any problems.
A few months ago I ordered a dishwasher rack. It was out of stock but they said they would send it to me when it came. Meanwhile I found one elsewhere and called Repair Clinic to cancel the order. I received the dishwasher rack from RC in the mail today. I called to return it and asked RC to cover the return shipping cost as it was their mistake. They refused as they couldn't find my cancellation. They didn't believe me. Bad customer service. Just for a few dollars.
If I had checked these ratings first, I probably would not have ordered from them. However, in my case, it was a blessing that I didn't check. After first purchasing the part I needed locally and realizing after I got home that the part I was given was not even close to what I had ordered, I decided to look online. Repair Clinic was the first to pop up when I Googled my part number. I got two of the parts for less than half the price I paid for one at the local shop. It was delivered in two days as promised. The only negative experience was that the links provided in the emails I received implied a video was available to show how to install the new parts, since they looked different than the original (a change made by the manufacturer). The links did not work, so I decided to browse the Repair Clinic web site, where promises of thousands of references were listed on their search page - but alas, my part was not one of them. So, I searched YouTube and found a 9 minute video that was extremely helpful. In fact, it only took me about 10 minutes total, including video time, to finish the repair because the video demonstration duplicated the repair I was doing. I'm very sorry to read this other poor reviews. It makes me wonder if I just got lucky, or if only those with issues are entering reviews...
Tip for consumers:
Be sure you know what you're ordering and verify the installation instructions are available if needed.
Products used:
2 Rack Adjusters
I highly recommend buying here for anyone looking for top-quality replacement parts. The process of shopping for the parts I needed was incredibly simple. Their efficiency and reliability in providing the right parts made the experience exceptionally positive.
I placed an order for a furnace flame sensor on Saturday evening. Then called the following day, Sunday, about noon and requested order cancellation. I was told that my request was placed in some kind of lineup and I would receive a message, no matter if my request was successful or not. I did not receive such message, just 24 hours later I received a notification that my order was shipped! My order never appeared on my account page, so the tab Manage your order was useless, so was the tab Track your order. Then, when I called and enquired about return, the representative just hung up on me!
I especially like the help videos. It made my repair so much easier. They also have an extensive list of repair parts so no problems there.
Entered our model number for our double freezer. The recommended part was ordered. Received the part which unfortunately was the wrong item (unit requires two different fans since it is a double unit) that they recommended. Our unit calls for two fans, not one. With that being said, one fan was sent. It was bigger then what is in our model, no way to install. Basically told that is the correct part as that is what their system states. Tried telling the CSR it is incorrect, but he would not here of it. Told we had to pay return shipping as this was our fault for ordering an item that they recommended for our double freezer unit. Then they tried selling us another item(s) for the unit that was incorrect as well. Went to Amazon and ordered correct items needed.
Tip for consumers:
They have correct parts for units and listen to what the customer is telling them.
Products used:
None, it was incorrect per their recommendation. Ordered correct parts thru Amazon.
They are my lifesavers whenever I need a part. High-quality products. Professional online customer service. I had a problem with my order only once, but I was able to easily cancel my order and get a refund. Truly a great experience.
Tip for consumers: Familiarize yourself with shipping and refund policies on their website before ordering.
Products used: Heat pump parts
I ordered a part for my dishwasher. Said it would arrive in 3-5 business days. 3 weeks and still no part. I contacted them through chat because I could not get through on the phone. They said it would ship out in another 2 or 3 days and it was on back order. I never saw that come up when I ordered the part. Overall experience with this company is fair at best. Hopefully my part will be delivered by the end of the year. Fingers crossed.
I never had any problems searching for OEM parts. They have an extensive inventory of replacement parts and help videos that make my appliance repairs possible.
I've been on the hunt for some really hard-to-find appliance parts, and I found them here. They have an incredibly wide selection, covering even the most obscure items on my list. Plus, I can always count on them for quick and dependable shipping.
Every part is authentic, and the service is reliable. I solely purchase OEM replacement parts from this source for all my repairs.
What really sets RepairClinic.com apart is its fast shipping. The part I ordered arrived much sooner than I expected, and it was exactly as described. The quality of the part was top-notch, and it fit my appliance perfectly.
The site is very user friendly and features a wide variety of appliance parts that cater to all kinds of home appliances. I was impressed with their vast selection of parts, but what stood out for me was the extensive help manual that the company provides. When I needed to repair our microwave, the help manual served as my go-to guide. The manual was simple and easy to understand, providing detailed step-by-step instructions that helped me confidently handle the repair myself.
When I ordered parts, the site said it was in stock and ship the next day. Well, 2 weeks later, not received. I called their customers' service and they tell me they're back order. They seem to have trouble managing their web inventory, to say the least. Would have had to wait another month or so. Fortunately I was able to cancel my order. In summary, this is not a reliable company.
Tip for consumers:
Some items I did not rate because I cancelled the order and could not evaluate quality. I was told I would be reimbursed but since the order was cancelled prior to shipping, no amount was collected yet (used Paypal).
When my dishwasher hit a snag, a friend pointed me to their website. I was delighted to discover that they housed the exact parts straight from the manufacturer. This guaranteed that I received top-notch replacements. Their wide-ranging selection of parts made my search for the needed parts a breeze, eliminating any hassle.
Amazed at their product selection. They have all the branded parts that I need. At the best prices too. Never encountered an out-of-stock situation with them either. Proud repeat customer here.
When ordering off website repair clinic.com shows only 365-Day Return Policy should read… very misleading!
ANY ELECTRICAL PARTS ORDERED WILL NOT HAVE A REFUND
If plugged in
Very sad a company makes money like this! Repair clinic.com shame on you.
Tip for consumers:
READ THE RETURN POLICY
Products used:
None
I've had a great experience with this company. Their website has helpful how-to videos for repairs and a wide selection of parts - it's everything you need in one place. The part arrived on-time and was packaged well.
Before ordering a part itll say delievry in 2-3 days. You order and then it tells you its not expected for 4 months. Then I have to waste my time calling customer service on hold. They dont make it obvious its on back order at all.
The website offers an extensive selection of parts, making it easy to find exactly what you need. I have used their services twice and have always been satisfied with their products. The best thing about this website is that they only sell genuine components, making it a reliable source for repairing or upgrading equipment.
I work as a technician and I find them to be the perfect fit for my work, I've found that sourcing OEM parts has been simplified thanks to them. Their services stand out, and the authenticity of the parts they provide is unquestionable.
I am writing this review because Repair Clinic customer service will not respond to me. Apparently they have no idea what customer service means, nor any interest in improving performance. I ordered a gas stove replacement burner - the exact same burner that failed 3 years ago. Not only did Repair Clinic raise the price nearly 60% ($77 to $102), but the casting was not threaded for the 4 mounting screws, and they did not include any screws!
I am a retired Mechanical Engineer with 40 years experience in design, construction, and factory maintenance and at 74 have no patience for poor customer service.
Tip for consumers:
Generally good, but watch carefully
Products used:
Yes, but I had to purchase screws to mount the burner and get the casting threaded for mounting bolts
One million parts for appliances, lawn mowers, furnaces, and 40 other household products ship the same day. Call 800-269-2609 from 7 am to midnight.
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